Frequently Asked Questions About Best Buy Wheeling
How do I check product availability at the Wheeling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheeling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheeling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheeling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1094 reviews)
Renee M
November 22, 2024
1 out of 5
Why can't I call the store directly? I have an issue that I need to speak with the store manager directly to fix. I get redirected to a "help center". Now I'm supposed to wait up to 48 hours for a call from the store? What kind of business is this?
Response from Best Buy
November 22, 2024
Hi, Renee,
Thank you for sharing your review with us. We understand how important it is to be able to receive assistance with a concern when needed. We would be happy to review this with you and assist however possible.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64458426" in your message. Thanks!
Regards,
^April
J. K
October 29, 2024
2 out of 5
These stores have severaly gone down hill.
Response from Best Buy
October 29, 2024
Hello,
Thank you for sharing your review with us. We understand your most recent visits have not been proper reflections of the experience we aim to provide and would like to follow up to learn more about ways we may improve.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64366183" in your message. Thanks!
Regards,
^April
Richard B
October 10, 2024
5 out of 5
Nice store but they don't tell you about charges for recycling old electronics, I had to get a credit card to recycle a old tv
blood t
August 26, 2024
3 out of 5
Went for a gaming computer mic and asked where to find it the employee sent me to the speaker section and about a month before I brought a apple pencil/ipad and asked another employee if it was the right one for the ipad and it was not even though he said it was 4 times
Response from Best Buy
August 26, 2024
Hey there!
Thanks for reaching out and providing your review. We are disappointed to hear about your recent experience trying to find the products you were looking for in our store. Can you please reach out to us on social media so we can assist and document your feedback?
You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64121663.
Thanks,
^Connor