'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wheeling
How do I check product availability at the Wheeling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wheeling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wheeling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wheeling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1156 reviews)
Dom G
May 05, 2026
5 out of 5
Encuentras casi cualquier aparato/dispositivo que buscas
Sivakarthik N
April 26, 2026
1 out of 5
Bought an Open box - Excellent headphone, drove an hour to pick it as it is out if stock around me to find out it is a heavily used product. Requested to speak to the Supervisor and tbe lady’s response was, “it is what it is, if you would like to, you can cancel the order”. I expressed my disappointment with the order and she just repeated the same thing. I clarified that the best buy website for the product says that an excellent open box is supposed to be brand new without scratches and she responded that I am reading a generic description and not tailored to the product. Gosh! No apologies, not owning that the mistake was on their end. Worst experience with a best buy ever. Would give -5 stars if I could.
Response from Best Buy
April 27, 2026
Hello, Sivakarhik,
We understand that finding that an Open-Box Excellent condition a pair of headphones was not as expected can be difficult. We would be glad to chat with you about the concern and assist you with purchasing another pair of headphones that may be available that would be new, or Geek Squad Certified Excellent Condition which would normally be a step above the Excellent condition. Please reach out to us on any of our social media profiles below with Review 146330 for support.
Facebook (https://bby.me/ZfYuuW)
X (https://bby.me/YT1w2x)
Instagram (https://bby.me/jbSagk)
A. B
April 19, 2026
1 out of 5
Very disappointed. Purchased an AC and it was defective so I had to return it. Total waste of time. Went to write a review about the defective unit and Best Buy won't allow me to do so. So, all the reviews on their website are skewed. Nothing like inconveniencing your customers and defending shoddy manufacturers who make garbage products. I won't be shopping here again.
Response from Best Buy
April 19, 2026
Hi there,
Thank you for your review. Receiving a defective product can be incredibly disappointing and frustrating. We are happy to assist with any questions or concerns as well as document this recent experience for you.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/eORVZa)
- Twitter/X (https://bby.me/qMooHb)
- Instagram (https://bby.me/ytygLK)
When reaching out, please reference your Google Review 143768.
Liz B
April 03, 2026
4 out of 5
Walked in, bought new computer, 2nd monitor and printer. Went to pay and guess the wrong printer was under the lower price tag because it was a $100 increase! Guy went to go find the correct printer- guess what, not in stock. So now having it shipped to the house. My boss who was with me was not happy it took over 45 minutes to get and pay for the items...but he is adamant about time efficiency and was irritated how long the checkout took and the attempts of upsetting.