Ordered online a desktop computer. Got it fast. Convenient to pick up.
I like this location. Friendly staff who are always willing to help but don't hound you if you're just looking around. Clean store and nicely laid out in a way that makes sense.
Sold me an expensive laptop with known issues, when it eventually stopped working I had to jump through hoops to get service from geek squad, then told it was practically worthless and they could *maybe* fix it within a month (or longer) for several hundred dollars. They recommended that I sell it on Facebook marketplace by scamming another person to get my money back. Sold me a scam Best Buy + membership that apparently covered everything besides the repair of the laptop. Wouldn’t do anything to help me besides refunded me the scam membership that they sold me, luckily it was not a pro-rated refund like they initially said. I had a very unpleasant experience here and hope to never buy from Best Buy again. I find this very unfortunate because I bought my prior laptop from Best Buy, had great service, and it lasted 7+ years. Buyer beware, buy directly from a trusted manufacturer.
Given 1 star because 0 was not an option. Shady and terrible customer service and an inflexible return policy. My husband bought me a Garmin watch during the holiday sales, and I received it as a gift on March 24th. When I opened the box, I realized it was too big for me—never used it, and everything was still in perfect condition: original packaging, receipt, all contents intact. When I tried to return it, I was told they wouldn’t accept it because it was past the 14-day window. The only option? Pay $49.99 for a “membership” just so they could bend the policy and offer store credit—minus the cost of that membership.That’s not customer service, that’s a shady upsell. I won’t be shopping at Best Buy again.