Went in to purchase microwave. The guy in the department was great. But store manager was not. We have spent at least 30k in the past at Best Buy. I wanted to have them take my old microwave wave to dispose. Online in many areas it appears that Best Buy offers free disposal of old microwave with purchase of new. Not the case . Since we were in immediate need of a new microwave, We purchased a new microwave, but had to pay a haul away fee of ~ $ 60 to have the store take our old unit that was actually brought to the store and in our vehicle.
Apparently, the same haul away charge as if we had purchased a refrigerator and they hauled the old one away after they delivered a new one .
Great deal. Thanks
Had to get a new laptop since mine finally died. They were very knowledgeable about the ones they had
Many of the displays don't work at least when I'm there. The layout is weird.
Response from Best Buy
February 16, 2025
Hello, Nash.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64820667.
Best,
^Allison