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Frequently Asked Questions About Best Buy La Crosse

How do I check product availability at the La Crosse Best Buy?
How do I check my order status?
My local La Crosse Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy La Crosse stores’ holiday hours?

Recent Reviews

4.1
(2316 reviews)
Glen K
December 28, 2025
5 out of 5
Picked up presents for grandkids
Ryan M
December 22, 2025
1 out of 5
Bought a TV online and scheduled an appointment to have it hung on the wall with cable concealed behind the TV as well. The day of my appointment they arrived with a tv mount that had been used and returned missing the bracket they needed to install. They told me they would not have time to finish this that day and would have to reschedule this at a later time. They said they could start the cable concealment and were able to start drilling one hole in the wall. This broke the only drill bit they had, they were unable to do that either. I received a call later in the day saying it would be 13 days before they could come finish my instillation. My brand new tv is on the floor leaning up against the box, living room is not able to be used with family coming over for the holidays. I have no choice, ended up cancelling the appointment.
Response from Best Buy
December 22, 2025
Hi, Ryan, Thank you for reaching out here to share this review, however, it is concerning to hear this was your experience in having your new TV installed. We can understand your feelings, and would like to get some more details in order to ensure your feedback is escalated to the appropriate teams. To get started, please send us a message on Facebook (https://bby.me/5gapf2), Twitter/X (https://bby.me/32i8y1), or Instagram (https://bby.me/f183z7). Please also include a note stating you are reaching out from a Google review by including this reference number: #93021. We look forward to hearing from you!
Hara R
December 19, 2025
1 out of 5
Very bad customer service and delivery. We bought refrigerator and was scheduled to deliver it yesterday. They did not come! We waited for so long, waisted our time. They didn’t even contact us that they re-scheduled it today. Now it’s been over the scheduled window time and they’re still not here. We supposed to live like 3 hours ago to the airport, we moved our travel time because of this! Such a waist of out time! So frustrating! So hard because we can’t even contact anybody on the phone. We took our old fridge out already! We don’t have fridge in the house! Our food got bad because of their incompetence! They gave us the tracking number to track our delivery but it’s fake!!!!!! It didn’t happen!
Response from Best Buy
December 19, 2025
Good Evening, Hara, We absolutely understand how you are feeling after a no call no show with your recent refrigerator delivery. We would be happy to connect with you directly, so we can better assist you. Please feel free to send us a private message on social media, so our teams can review this situation in depth with you. Make sure that you include your Google review case ID in your message: #91409. - Facebook (https://bby.me/8tpjh8) - Twitter/X (https://bby.me/6sgec5) - Instagram (https://bby.me/1ljpa9)
S
December 19, 2025
1 out of 5
Worst experience will never buy an appliance there again. Bought a gift for my mom. We were at the store for 3 hours got it all set up for delivery. And they sent it to my address instead. Tired for 6 hours to resolve the problem and change the delivery before it got delivered and they could not help me on the phone. Also have a second appliance getting delivered the same day to the right location but still couldnt help me so frustrating.
Response from Best Buy
December 19, 2025
Hello, S, Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing clear communication about your appliance delivery. Nevertheless, we appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #91316" when reaching out on social.

About Best Buy La Crosse

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