Bought a new dishwasher and the install has been a nightmare. Had 3 install attempts all being pushed back and rescheduled due a variety of reasons. I tried to attempt a 4th follow up visit due to a leak and was told that I wouldn’t get a visit for another two weeks due to conflicting schedules.
Install company came at 8pm when they were scheduled in the middle of the afternoon.
Notes were incorrect and refused to install without paying them even more money.
Even though I had already paid Best Buy for install.
They installed on the third visit and it’s leaking under my sink.
It’s just disorganized and clunky and I just expect better out of a corporate chain like Best Buy.
I requested a refund for the unit and they stated that the unit was the only refund I could get install was not refundable.
At this point I’m going to hire a plumber to come and fix the leak since Best Buy has left me with no alternatives.
Response from Best Buy
May 14, 2026
Hello,
Having installation issues is upsetting. Allow us to see what is possible. Please feel free to connect with us on private social media link.
Facebook (https://bby.me/FVKbg6)
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They don’t have the my little pony trading cards 3 weeks in a row. Horrible store, horrible at restocking, keeps saying they’ll be in and they’re not.
CaesarsMamma
May 07, 2026
I walked in three minutes to closing, knowing exactly what I needed to grab, and the stuff walked me over right away with a smile and helped me check out, never treating me like a nuisance, which I found extremely pleasant and will always remember it. Thanks, Best Buy.
Love this place but I won't be going back anytime soon
Response from Best Buy
April 22, 2026
Hi Gina,
Thank you for your review. It sounds like you may have had an interaction with us that wasn't as pleasant as we would want it to be. We'd love the opportunity to document your concerns and see if there is anything we can do to help.
For further support, please feel free to connect with us any of our social media links below. When reaching out, be sure to include your Google review 144762 in the details.
Facebook: https://bby.me/goMfvG
Instagram: https://bby.me/m5vpV1
Twitter/X: https://bby.me/WB5O6t