Best Buy La Crosse

Look, if you're thinking about shopping or getting something fixed here, maybe pump the brakes. A quick glance at their other one-star reviews should give you a pretty clear picture of what you're in for. Consider it a warning label. Getting in touch with them? Good luck. Communication seems to be an optional extra they rarely offer. You'll likely be doing all the heavy lifting when it comes to getting updates, whether it's from the store, the service center, or even their social media folks. Don't expect them to reach out to you; you'll be the one doing all the chasing. And about the staff... it's a bit of a head-scratcher. It feels like anyone not directly on the sales floor or at a register hasn't quite grasped the concept of customer service. You might even find employees loudly talking over customers who are already having a tough time. It leaves you wondering if some of them are just there for their own amusement. So, if you value clear communication and a smooth customer experience, you might want to explore other options.

Avoid This Store for Shopping and Repairs Steer clear of this place, whether you're looking to buy something new or get a repair. Just check out their other one-star reviews if you need more convincing – they paint a pretty clear picture. Communication here is a total joke. Don't expect to hear from the store or the service center; even their social media team will leave you hanging, forcing you to chase them down for updates. And to top it all off, they don't even bother to rein in their employees, who act like petulant children, loudly trying to talk over already distressed customers. It seems like anyone who isn't a cashier or on the sales floor is just there for laughs.

Very friendly and helpful

Over the last 6 months, I’ve had an incredibly frustrating experience with the Onalaska Best Buy Geek Squad—specifically Jack Larson and a woman I believe is a Service Experience Supervisor. To be clear, general BB staff (cashiers, floor employees) have always been kind and helpful. My issues lie solely with Geek Squad leadership and how they handled my situation. In late 2024, I purchased a Lenovo Legion 5i Gaming Desktop for $1,500 (on sale from $2,000) using a BB credit card. After about a month, it started black-screening and becoming unresponsive. I brought it in on Dec. 14. Despite being nearly new, I was pressured into a $180 Total Tech membership just to have them look at it. On Dec. 20, it was returned, labeled as a loose GPU. Three months later, the issues came back, worse than before. I decided to upgrade some parts (bought through BB again) and checked it in with the new parts on April 19. Jack Larson greeted me with a handshake, an apology, and the claim that their “only qualified tech” was part-time on weekends—a huge red flag. Still, I was hopeful for a quick, fee-free fix. I got zero updates. I had to manually schedule an appointment on May 3. I was told the new parts were installed, but they couldn’t figure out what was wrong. The PC “worked like when I brought it in.” It didn’t. I brought it home—still dead. Returned again May 5, got another hollow apology from Jack and promises to “do better.” Still no updates. I visited again May 11. A walk-in Geek Squad rep—not their tech—talked to me for five minutes and immediately suspected a motherboard failure, and even said the computer should qualify for a full replacement. This was more help than I had received in months. The store finally agreed to send it to a Service Center for motherboard replacement. No one contacted me. I scheduled another meeting May 25, only to find out it hadn’t shipped because they “needed the original parts”—which I was never given back. It was finally sent out. Still silence until I scheduled another meeting June 20. I was told the part was backordered and to wait a week. On July 2, I missed a call from BB’s general number at 7:40 p.m. while at work. I emailed Jack Larson—no reply. On July 3, I went in person. Through whispers and laughter from staff, I found out my PC had been scrapped—without my consent or even notification. I was told I’d be offered a replacement, but instead they tried giving me a gift card that couldn’t cover the cost of an equivalent replacement. When I expressed frustration, Jack and the Supervisor began talking over me and my family--seemed offended I refused to shake Jack’s hand after months of broken promises, and devlovled into repeating "You get the gift card or you get nothing" This was a $1,500+ machine, less than 6 months old, with an extended warranty and upgrades—all lost due to incompetent support, lack of communication, and poor internal processes. Throughout this ordeal, I had to chase every update myself. The minimal help I did receive came only after I pushed for it. If your PC has issues and you're considering Geek Squad at this location: don’t. You may end up losing your time, money, and product with nothing but apologies and handshakes to show for it.