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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4237 reviews)
Vamshi K
November 13, 2025
5 out of 5
Excellent store with Magnolia premium sound systems demos.
Krishna K
November 11, 2025
5 out of 5
Good place and nice service.
Mist s
November 11, 2025
5 out of 5
I love it
Patricia M
November 08, 2025
1 out of 5
*Update: I tried to contact you on Facebook and it says the message cannot be delivered.
I went to get a phone checked into the geek section. I didn’t know I needed an appointment, so the first lady helped me to set my appointment and explained that they’ll check the phone, let me know if a part needed to be changed and give me the estimate. When I came back to the appointment another lady took me in. She ran the same diagnosis that I ran in my phone at home, the one that told me to go to the store to check the phone. She did nothing else and said that I needed another phone, that I needed to replace the battery (even though the battery works perfectly fine).
I feel like I just wasted my time and she was just trying to sell me a new phone.
Response from Best Buy
November 08, 2025
Hello, Patricia,
Thank you for sharing your concerns with your Geek Squad repair experience. Having concerns with the repair process and decision can be difficult. We would be glad to look into your appointment if you could reach out to us on any of our social media profiles below with Review 66490 for support.
Facebook (https://bby.me/4v0imy), Twitter/X (https://bby.me/rbuc76), Instagram (https://bby.me/03mzym)