Best Buy will always be one of my favorite stores.
The service desk has no idea what they’re doing. They both refused to look at my device as well as help me in any way, shape, or form. They stated that if they offered to plug in the cord that I would be held liable if it short circuited when in reality these devices are known not to do that… Took my device a week later to the Apple Store and it simply just needed a new power cord.
Response from Best Buy
April 12, 2025
Hi there!
Thank you for your feedback. I understand how concerning it is when service isn't performed as expected. It is our goal to provide a seamless experience in every interaction, and we appreciate your feedback as it helps us to maintain these standards.
To help us formally document your feedback and improve future experiences, please send a private message or DM with your full name, phone number, and email address on your preferred social media platform: Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport). Be sure to mention your Google review 65036016.
Kind regards,
^Pre
An employee promised me $20 if I tried to sign up for their credit card. He gave me a coupon instead of honoring his word
Response from Best Buy
March 31, 2025
Hello and thanks for reaching out on Google, Colton.
We understand the frustration of an experience that does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64991535.
Kindly,
^Graham
They were amazing as always!