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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4290 reviews)
Marcus R
September 23, 2026
5 out of 5
Just like to say Daniel Acosta is very knowledgeable he currently works in your TV and electronics department. I have purchased several products through the years and Daniel has always provided excellent product knowledge and after listening to his customer's preferences he has always guided me in the right direction. Daniel is definitely a strong asset to your store with his level of product knowledge and is also very pleasant to deal with. Thanks again, Daniel!
Julio M
September 19, 2026
5 out of 5
Cree members always very kind! Happy to buy in that store..
Randy C
September 11, 2026
5 out of 5
Fast and easy online order with curbside pickup(offered free shipping, but I wanted it sooner) within 2 minutes!
Kacie F
September 09, 2026
1 out of 5
One star is too much. I have zero faith in best buy customer service. My refrigerator is 2 days late on delivery. I requested many updates but I have gotten nothing. I have called 20+ times and left multiple voicemails; I have still gotten nothing. Best buys customer service is abysmal and all involved in this need to be let go sooner than later. Between being given incorrect information continuously, given promises and grantees that fell through EVERY SINGLE TIME. There is NO help to customers or find solutions to problems, currently its to fill people with false hopes and fail to deliver on voiced and typed guarantees. NOT A SINGLE PERSON HAS ATTEMTED TO CALL ME,I HAVE HAD TO REACH OUT EVERY TIME TO GET ANY SORT OF INFORMATION. Your delivery team and management hide behind email walls, that they do not answer or acknowledge, refuse to take calls from customers AND customer service. Instead they send auto text, after a customer was GARUNTEED to get a phone call. This needs to get fixed and it needs to be fixed today.