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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4234 reviews)
Marcus R
June 18, 2026
1 out of 5
Went to buy some other odds and ends and stumbled upon a supposedly refurbished PS5 at the store. Went ahead and bought it in hopes that I'd be able to play it as soon as I got home but unfortunately not. It wont take any disks and makes a grinding noise when turning on. Now I have to waste my time and fuel to drive over 2 hours to take it to the closest one to get it looked at and hope they can repair it. I love Best Buy but obviously someone dropped the ball on this. Whoever was supposed to check it before reselling it failed to do so. It had dust all inside the fan blades and along the vents.
Miguel V
June 12, 2026
5 out of 5
I came in with a headache of having to return an item through progressive leasing. I didn’t know if I would just need to exchange or get a refund or what the whole deal was. Nothing made sense until Sofia explained very thoroughly the whole process. She made it so much easier and quick, since I only had a few minutes to complete this transaction. And to top it off, her welcoming and friendliness made the experience truly pleasant.
MonorchidMan
June 11, 2026
4 out of 5
Cheapest ps5 controllers around if you’re a member
Luke S
June 06, 2026
4 out of 5
Good experience making a quick return.