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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4299 reviews)
Eva P
October 05, 2026
5 out of 5
Matt was so helpful! Very kind and attentive even though we didn’t find what we were looking for we never felt rushed!
Seth V
October 05, 2026
1 out of 5
Awful experience. Went in looking to get a replacement for an item I purchased at the store. Instead was pitched a best buy credit card for the entire time I was there, then told I was “given an option” and wouldn’t be helped further.
Leave it to Best Buy to make a bad situation worse.
Response from Best Buy
October 05, 2026
Hello,
Thank you for the review. We understand your recent experience trying to get a replacement, was not your expectation.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 230755
richard r
October 04, 2026
5 out of 5
Everything was as ot should everyone was friendly
Bryan C
September 30, 2026
1 out of 5
Two installation appointments, and my dishwasher still isn’t installed.
On the first visit, Best Buy’s installers said the six-foot installation kit wasn’t long enough and I needed an eight-foot one. They also said the water shutoff valve under my sink was corroded, bad, and would leak, so I needed a plumber.
My longtime, trusted plumber inspected the valve and found that it worked and wasn’t leaking. I paid to have it replaced anyway to avoid another installation refusal.
On the second visit, the installers said I also needed an eight-foot drain hose—a separate requirement that hadn’t been clearly explained on the first visit. I offered to drive to nearby Lowe’s and get it, which would take about 20 minutes, while they continued working. They refused and said I had to reschedule.
When I asked for an appointment the following morning, they said they couldn’t arrange it and that I would have to call the next morning to reschedule.
This has cost me time, an unnecessary plumbing expense, and two unsuccessful installation appointments. Best Buy needs to communicate all required parts upfront and provide better coordination when an installation goes wrong. I want my dishwasher installed promptly and my additional plumbing expense reviewed for reimbursement.