Best Buy Forum

One star is too much. I have zero faith in best buy customer service. My refrigerator is 2 days late on delivery. I requested many updates but I have gotten nothing. I have called 20+ times and left multiple voicemails; I have still gotten nothing. Best buys customer service is abysmal and all involved in this need to be let go sooner than later. Between being given incorrect information continuously, given promises and grantees that fell through EVERY SINGLE TIME. There is NO help to customers or find solutions to problems, currently its to fill people with false hopes and fail to deliver on voiced and typed guarantees. NOT A SINGLE PERSON HAS ATTEMTED TO CALL ME,I HAVE HAD TO REACH OUT EVERY TIME TO GET ANY SORT OF INFORMATION. Your delivery team and management hide behind email walls, that they do not answer or acknowledge, refuse to take calls from customers AND customer service. Instead they send auto text, after a customer was GARUNTEED to get a phone call. This needs to get fixed and it needs to be fixed today.

The Apple repair service and geek squad as a whole is the worst. I had an appointment an hour ago, I’ve already been here for an hour. Everyone in front of me arguing over every single line item of their bill, no adhering to Apple reservation times, and putting a day one employee to run it. Do better Best Buy!!!! You have lost my business for life.

Extremely disappointed, bought a tripod return period ended on the 6th would not let me talk to a manager, would not give me store credit.

Customer service is excellent. Large selection of electronics.