Best Buy Forum

Two installation appointments, and my dishwasher still isn’t installed. On the first visit, Best Buy’s installers said the six-foot installation kit wasn’t long enough and I needed an eight-foot one. They also said the water shutoff valve under my sink was corroded, bad, and would leak, so I needed a plumber. My longtime, trusted plumber inspected the valve and found that it worked and wasn’t leaking. I paid to have it replaced anyway to avoid another installation refusal. On the second visit, the installers said I also needed an eight-foot drain hose—a separate requirement that hadn’t been clearly explained on the first visit. I offered to drive to nearby Lowe’s and get it, which would take about 20 minutes, while they continued working. They refused and said I had to reschedule. When I asked for an appointment the following morning, they said they couldn’t arrange it and that I would have to call the next morning to reschedule. This has cost me time, an unnecessary plumbing expense, and two unsuccessful installation appointments. Best Buy needs to communicate all required parts upfront and provide better coordination when an installation goes wrong. I want my dishwasher installed promptly and my additional plumbing expense reviewed for reimbursement.

Renee was rude and very uninterested in helping us. Seemed like she was annoyed that we needed help. Not sure how she became a supervisor with that attitude.

Been a total tech member for years. Go to get screen protector replaced and the geek squad people literally take in 5 other people while I’m Waiting. Waited almost 30 mins and just walked out.

Great service.