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Frequently Asked Questions About Best Buy Forum

How do I check product availability at the Forum Best Buy?
How do I check my order status?
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Forum stores’ holiday hours?

Recent Reviews

4.1
(4098 reviews)
Maria P
November 19, 2025
1 out of 5
I just left the store at the Forum and I approached 4 employees for help and didn't receive anything but pointing in the direction of where to find a charger. The store was not that busy. I am not happy with this customer service.
Response from Best Buy
November 19, 2025
Hello, Maria, Thank you for reaching out to us to share your experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 71487. Facebook (https://bby.me/i7sqfc) Twitter/X (https://bby.me/25oq7x) Instagram (https://bby.me/r0i37s) We look forward to assisting you there.
d
November 17, 2025
1 out of 5
Wanted to see what they had in Texas Was looking at the car stereos Not one person asked if I needed help or had any questions.. Several employees walked by me.
Response from Best Buy
November 17, 2025
Good Evening, We certainly understand how you are feeling after not getting the assistance you needed while shopping for new car stereos at the store. We would love to connect with you and work to better assist you. Please feel free to send our team a private message on social media, so we can help. - Facebook (https://bby.me/h0crl0) - Twitter/X (https://bby.me/wm62o2) - Instagram (https://bby.me/mepc1b)
Bonney J
November 14, 2025
5 out of 5
Siempre es un gusto visitar esta tienda con personal muy amable y calificado.
Jason C
November 13, 2025
2 out of 5
Asked an employee about some headphones and was given the run around for a couple minutes then someone finally opened the case to check the price on them. Scanned the QR code and they were less. The employee acted like I was waisting their time and then tried to uncharted on protection plans.

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