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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4082 reviews)
Calin K
October 24, 2025
1 out of 5
Legitimately no one was at the checkout registerwas waiting for 10 minutes until someone came
EC A
October 23, 2025
1 out of 5
I have been going to the store since 9.1.2025 to have my phone repaired by geek squad. I purchased the 2 year warranty on my my phone in 2023. The warranty expired on 9.7.2025. They were having problems processing the warranty issue. They said they would call me when the warranty was able to be processed. That it was a back end communication issue with best buy. I was told the Manager would call me. He never did. Thankfully I had the associate print out a receipt from my warranty encounter with all the information and processing numbers. Because no one can seem to find it otherwise. I have revisited the store. Chatted online and called. Still no help. Not fulfilling a warranty violates law. It looks as if I have to send letters to the state and go through that process to report. Thankfully I have receipts and screenshots. Come to find out they are switching warranty companies. Selling a warranty and not fulfilling it is negligent, fraudulent and a scam. It's highly illegal. This has been a horrible experience and I have been loyal to Best Buy for years. The stress this has caused... phones are expensive. This is why I purchase the warranty. I guess my money is going to go elsewhere. Andrew is the name on the sheet of paper they gave me. I'm not sure if that's the manager's name or the associates name. I wish I could post all of my receipts here. What a disgrace. Shame on you best buy and geek squad. If this isn't resolved immediately, I'll be filing with the state's process.
Response from Best Buy
October 23, 2025
Hello, EC,
Thank you for reaching out. We appreciate you taking the time to leave a review. Not having the communication that was promised to you regarding a warranty issue. For assistance, please reach out on social media to connect with a Resolution Specialist. Kindly mention Review 59341 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Mayte M
October 20, 2025
5 out of 5
Very nice personal customer services very professional
Dan P
October 19, 2025
1 out of 5
Was going to spend about 8 to 10k on a new TV and surround sound system but then they didn't honor the pre-order game mats for my kids games for the newest Pokémon and even fed me some excuse about some corporate loop hole with Best Buy and Nintendo that make them not honor it. To add to that the service like others mentioned is either non existent or slow. If you want to pre-order games, gamestop does honor their pre-orders with out the loop hole excuses. If you want a sound system and TV buy from Target, Costco, Amazon or Walmart I would not recommend doing business with people that don't honor their own sales.