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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3947 reviews)
Taywika R
March 31, 2025
1 out of 5
Waited over an hour at customer service desk while the "staff" ignored me entirely. Never got my phone protection screen installed. I went home and did it myself.
KELLY F
March 30, 2025
1 out of 5
Bought a 75 inch Samsung tv for my son and daughter in law and after 4 and a half months
The screen separated and flopped down to the floor a Best Buy doesn’t cover unless you pay extra for protection plan.another reason big box stores are not going to be around much longer.
Response from Best Buy
March 30, 2025
Hello and thanks for reaching out on Google, Kelly.
We understand the frustration when something goes wrong with your purchase. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64986416.
Kindly,
^Graham
F S
March 27, 2025
5 out of 5
Walked in trying to figured out what kind of cables I needed to hook up two different monitors into one CPU. The guys who asked me if I needed any assistance, was indeed, very helpful and explained the various ways to connect and what cables to choose. This enabled me to spend less time reading and looking around the store. I went from being at Best Buy store looking for 10 minutes on my own to 4 minutes in & out!
Robert R
March 22, 2025
5 out of 5
Awsome