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Frequently Asked Questions About Best Buy Forum

How do I check product availability at the Forum Best Buy?
How do I check my order status?
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Forum stores’ holiday hours?

Recent Reviews

4.1
(4130 reviews)
Sandra B
December 29, 2025
4 out of 5
Es el mejor lugar para encontrar novedades en electrónica, videojuegos, sólo por estas fechas de navidad, puede que no encuentres mercancía, el joven que nos atendiendo nos ofreció mercancía que le llaman "open box" con un menor costo pero en excelente condición 🤗
Ms E
December 23, 2025
5 out of 5
I was so impressed with the service I received from Aden (Geek Squad). He was extremely patient with my many questions. Never once did he show frustration or annoyance with me. So often young people tire with the confusion/questions older people have with today’s technology. But not Aden, he educated me on the do’s & don’t regarding computer upkeep. Heck, he even searched & found the correct battery to purchase for my laptop…and then text me all the information/picture. And when I accidently deleted the text & had to return for him to search & resend it; he just smiled & responded, “No problem at all Ma’am”. Now that’s exceptional customer service…with a smile. Thank you so much for hiring such an awesome employee! And thank you Aden, my laptop is working just fine after you replaced the battery :- )
Jeff C
December 21, 2025
5 out of 5
Great online purchase. Instore staff was extremely helpful
Fate M
December 21, 2025
1 out of 5
My bf just bought me my first pc for Christmas and a week in. It’s freezing and now it won’t boot up. I’ve tried getting ahold of someone as it’s a hour away from my house. And nothing can’t get ahold of the store or anything. 😔
Response from Best Buy
December 21, 2025
Hello there! Thank you for taking the time to reach out on Google with a review. We can deifnitely understand the need for support when it comes to a PC. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #92517 in your message. You can find us here: Facebook (https://bby.me/2tx0p6) Twitter/X (https://bby.me/m65r8x) Instagram (https://bby.me/8pzk4b).

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