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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4104 reviews)
E J
December 02, 2025
1 out of 5
Best Buy has provided one of the worst customer service experiences I’ve ever encountered. I have been in the store (Selma Texas) for over two hours simply trying to change the pickup date for the appliances I purchased. Instead, I was informed by the manager (Mo) that my order is in some unclear status, the items will not be arriving, and they are unable to refund my money. Not only did she not have a solution she asked if was willing to buy another set of appliances (at a higher rate) in hope that someone will see her notes in the system and call me and offer me a gift card or some type of compensation.
While at the store I called corporate, I was told I could not speak with a manager, and the representative hung up on me. Because of Best Buy’s mistake, I now stand to lose thousands of dollars, as I had custom work being done specifically for these appliances.
Despite their error, Best Buy has refused to issue a refund or provide any resolution to make this right I could give them zero stars I would. .
maria
November 29, 2025
1 out of 5
Purchased a computer last night (11/28). Salesman checked before we paid to make sure it was in stock, it was. Rather than bring it home, only to return 11/30 for the geek squad to load it, we figured it was safely in customer service to pick up. Less than 12 hours later we get an email it's out of stock and WE should check other stores to see if THEY had it! Calling customer service with this place is totally worthless. You spend more time on hold and never get the issue resolved. I never liked Best Buy and now we're cancelling the whole order and I AM NEVER GOING BACK!
Response from Best Buy
November 29, 2025
Hello, Maria,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when placing an item for order. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #77529" when reaching out on social.
roy p
November 29, 2025
5 out of 5
I always buy all my soundbar and games here. BESTBUY CREDIT CARD saves you alot of money towards buys
Roxanne A
November 26, 2025
5 out of 5
Greater as soon as I entered with a cheerful employee. He asked what brought me in. I said an SD card and he pointed me in the exact location. I made my way to the cashier where I was greated with a friendly hello and checked out my purchase quickly. I couldn't take a photo because I needed that SD card in my phone for more memory to be able to take a picture. Lol