Legitimately no one was at the checkout registerwas waiting for 10 minutes until someone came
I have been going to the store since 9.1.2025 to have my phone repaired by geek squad. I purchased the 2 year warranty on my my phone in 2023. The warranty expired on 9.7.2025. They were having problems processing the warranty issue. They said they would call me when the warranty was able to be processed. That it was a back end communication issue with best buy. I was told the Manager would call me. He never did. Thankfully I had the associate print out a receipt from my warranty encounter with all the information and processing numbers. Because no one can seem to find it otherwise. I have revisited the store. Chatted online and called. Still no help. Not fulfilling a warranty violates law. It looks as if I have to send letters to the state and go through that process to report. Thankfully I have receipts and screenshots. Come to find out they are switching warranty companies. Selling a warranty and not fulfilling it is negligent, fraudulent and a scam. It's highly illegal. This has been a horrible experience and I have been loyal to Best Buy for years. The stress this has caused... phones are expensive. This is why I purchase the warranty. I guess my money is going to go elsewhere. Andrew is the name on the sheet of paper they gave me. I'm not sure if that's the manager's name or the associates name. I wish I could post all of my receipts here. What a disgrace. Shame on you best buy and geek squad. If this isn't resolved immediately, I'll be filing with the state's process.
Response from Best Buy
October 23, 2025
Hello, EC,
Thank you for reaching out. We appreciate you taking the time to leave a review. Not having the communication that was promised to you regarding a warranty issue. For assistance, please reach out on social media to connect with a Resolution Specialist. Kindly mention Review 59341 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Very nice personal customer services very professional
Was going to spend about 8 to 10k on a new TV and surround sound system but then they didn't honor the pre-order game mats for my kids games for the newest Pokémon and even fed me some excuse about some corporate loop hole with Best Buy and Nintendo that make them not honor it. To add to that the service like others mentioned is either non existent or slow. If you want to pre-order games, gamestop does honor their pre-orders with out the loop hole excuses. If you want a sound system and TV buy from Target, Costco, Amazon or Walmart I would not recommend doing business with people that don't honor their own sales.