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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4305 reviews)
Vy H
November 06, 2026
5 out of 5
My friends’ group camped out for the Pokémon 30th UPC and Delta Reign drop on November 6th.
Manager Mo is the goat! She checked in on all of us starting Nov. 5th afternoon, explaining everything, and keeping people from cutting the lines or putting ghost chairs around.
The drop went super smoothly and we managed to get everything we wanted too. Thank you, Mo!
Special thanks to Best Buy in general for keeping 1 item per SKU and keeping the price at true MSRP so more people get a chance at getting products 🎉.
Josh G
November 06, 2026
5 out of 5
Above and Beyond Service from Mo!
My wife and I attended the 30th Anniversary UPC drop at Best Buy starting yesterday at 10am, and just got home after a 24 hour camp out. But we had to leave a review specifically to recognize Mo. She was running the entire show from start to finish, and she did an absolutely phenomenal job!
Throughout the night, Mo constantly checked on everyone in line to make sure we were doing okay, kept everything organized, and kept spirits high. To top it off, when she came back in the following day before the doors opened for the launch, she took the time to personally come over and say good morning to us.
Her energy, kindness, and dedication were super incredible. Best Buy is extremely lucky to have someone like Mo on their team. Thank you Mo, for making a very long 24 hour camp out exciting, memorable, and smooth! You are definitely the GOAT.
Teresa J
November 05, 2026
1 out of 5
I did an online order to pick up a TV curbside. The app is trash and would not let me check in. I then had to go in the store to do the pick up and it took them another 15 mins to bring my TV out. Not impressed at all.
Response from Best Buy
November 05, 2026
Hello,
Thanks for taking the time to share your feedback with us. Being able to do a curbside pickup for an item like this, should be a quick and easy process. We can understand not being able to check in, causing you to need to go into the store, wouldn't be welcome. We'd like to ensure this is looked into further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/YkGQor), Twitter/X (https://bby.me/vKRfw8), or Instagram (https://bby.me/3rXO1H). Be sure to refer to your "Google review 249203" in your message.
NSB C
November 04, 2026
5 out of 5
I have bought 2 CUBE GPS PROs. Excellent device and tracking is top notch.