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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4306 reviews)
Oculus F
October 19, 2026
5 out of 5
I just want to say that we have been going to Best Buy many years, have bought ALOT of electronics, appliances, gifts... and we have to take a moment to commend, Zoriah, at check out. She was cheerful-- even smiled (in previous experiences it appeared they hated their job), helpful, honest, assisted with our membership and just made the overall process pleasant. I hope someone recognizes and appreciates her. I have worked in retail and she is someone hard to come by. Great job Zoriah!
Justin J
October 17, 2026
1 out of 5
The blonde guy in the appliance section has zero people skills
RK S
October 11, 2026
4 out of 5
Helpful employees. I was greeted as soon as I walked in and pointed in the direction of what I was interested in. When I got to the surface pros (which is why I went to try the pen with the tablet) 1 employee helped me with my questions. Another helped to check if I needed anything while I browsed. 4 stars not 5 only because I specifically went there to test the pen and when I asked for it they told me they didn’t have one I could try because someone took it. I understand it’s not the employees fault I just wish Best Buy would provide customers with items advertised.
Abel A
October 10, 2026
5 out of 5
Always a great place to find your electronics and very friendly personnel especially in the Geek squad counter great job people.