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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4129 reviews)
Ms E
December 23, 2025
5 out of 5
I was so impressed with the service I received from Aden (Geek Squad). He was extremely patient with my many questions. Never once did he show frustration or annoyance with me. So often young people tire with the confusion/questions older people have with today’s technology. But not Aden, he educated me on the do’s & don’t regarding computer upkeep. Heck, he even searched & found the correct battery to purchase for my laptop…and then text me all the information/picture. And when I accidently deleted the text & had to return for him to search & resend it; he just smiled & responded, “No problem at all Ma’am”. Now that’s exceptional customer service…with a smile.
Thank you so much for hiring such an awesome employee!
And thank you Aden, my laptop is working just fine after you replaced the battery :- )
Jeff C
December 21, 2025
5 out of 5
Great online purchase. Instore staff was extremely helpful
Fate M
December 21, 2025
1 out of 5
My bf just bought me my first pc for Christmas and a week in. It’s freezing and now it won’t boot up. I’ve tried getting ahold of someone as it’s a hour away from my house. And nothing can’t get ahold of the store or anything. 😔
Response from Best Buy
December 21, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. We can deifnitely understand the need for support when it comes to a PC. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #92517 in your message. You can find us here:
Facebook (https://bby.me/2tx0p6)
Twitter/X (https://bby.me/m65r8x)
Instagram (https://bby.me/8pzk4b).
Aaron
December 20, 2025
2 out of 5
Clean store. Not super busy and very few people looking around but waited nearly 15 minutes at the smart phones and still no one approached me to ask if I need led assistance. I had to ask the greeter to page someone, waited another 10 minutes but still no one came up. So I took my business elsewhere.
Response from Best Buy
December 20, 2025
Hello Aaronm,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve the customer experience and feel you would provide some valuable customer insight. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #91800 in a private message.
Facebook (https://bby.me/gi35zp)
Twitter/X (https://bby.me/4qkcwc)
Instagram (https://bby.me/t6bioo)