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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4196 reviews)
Jim M
April 26, 2026
1 out of 5
ABSOLUTE INCOMPETENCE!
I needed to directly speak with a representative at the Best Buy at the Forum in Live Oak, TX. I specifically went to the store a week ago to talk with someone about extending the pick up date of an item. They were having an issue making that happen, but the manager (Mo) assured me she would take care of it and expend the pick up date to May 15, 2026. This morning I received a text message from Best Buy that this order number was cancelled and a refund has been initiated.
This is beyond frustrating because we purchased this on March 6th for our new home. I DO NOT need a refund and I DO NOT want this item released to not be sold to anyone else. I spoke to Best Buy support at 10:00am this morning and 4 hours later, still no response. The person somewhere in the Philippines stated I would receive a call from the store within 2 hours. That has not happened. It doesn’t help that you cannot even talk to the store. I now have to drive home now but I am still 3 hours from the store to resolve this.
Never again will I ever buy anything from Best Buy.
Response from Best Buy
April 26, 2026
Hi Jim,
Thanks for sharing this review with us. We're concerned to hear about this experience and the issues with your order, which we understand would be frustrating. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/dHxC5b), Twitter/X (https://bby.me/w4aSHe), or Instagram (https://bby.me/ZZlio6) and mention your "Google review #146277," we'll be happy to look into this with you.
Derrick O
April 23, 2026
5 out of 5
Great service
Cristian A
April 22, 2026
5 out of 5
Great service and friendly staff.
Daniel M
April 17, 2026
4 out of 5
Floor attendants were scarce.