Best Buy Forum

I hardly ever go to stores but I've been here it's big and friendly staff

I once swore by BestBuy but now I don’t think I’ll bee get another product from them. I went with my elderly dad to help him buy a soundbar system for his home. After being helped by a few associates we finally made our pick (open box/on display LG soundbar system) and this is when it all got way too difficult. The person who ended up checking us out apparently wasn’t allowed to sell us an LG product so he kept having to call the manager Mo for help. My dad was originally going to pay with a check but after many failed attempts to by the associates that wasn’t familiar with check payments I ended up paying with my credit card. We were told that it would be ready in about an hour. I told them that it would probably be later that evening, or if not my dad would come by tomorrow, with Zach said was okay. I got busy so my parents went the next morning. The soundbar was till sitting on the display and they were told they’d get it down quick so my parents left. When they got back they were told that they “didn’t have” the two speakers that were originally part of the open box deal. My dad choice is specifically for the two surround speakers. We ended up just canceling the purchase. What a let down. All the associates, Zach, Mo, and other were kind and provided good service during the purchase process, but when it came time to actually get the product this location showed how little they cared and how disorganized they are.

The product wasn't the issue for me it was the service they provide which was not good. They took forever to help me and I didn't appreciate that.

Matthew went out of his way to help us find what we were looking for. We came in to get a second tv for my mother-in-law. Matthew went searching for one in the warehouse that met our needs and even helped ring us up and double check that the open box item had everything the label said it had. Thank you so much for your help today. We’ll definitely be back!