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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4157 reviews)
Bill Y
January 24, 2026
5 out of 5
Best Buy's sales associates are very well trained regarding the products they sell or repair in all departments. I recommend Best Buy to all who are shopping for any product that Best Buy sells.
Carlye D
January 22, 2026
1 out of 5
I scheduled a paid iPhone 14 battery replacement through Apple for this authorized service location. My battery health is 82%, and battery life is now impacting daily work use. I do not have AppleCare, which I understood was not required for a paid replacement.
I arrived on time and was seen promptly, but after running diagnostics, I was told:
Battery health must be below 80%
The phone must be under 30% charge
The cost would be $79.99
They would not replace the battery because I do not have AppleCare and “Apple would not allow them to”
When I pointed out that Apple sent me here, the response was, “Yes, they do that. Sorry.”
This appointment should never have been scheduled if the service could not be performed. The lack of transparency wasted time and travel and reflects poor coordination with Apple.
Recommendation: skip this location and go directly to an Apple Store to avoid the frustration.
Response from Best Buy
January 22, 2026
Hello, Carlye,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience with our Geek Squad Agents was not a positive one, especially when needing clear communication with your iPhone battery replacement. We appreciate your feedback, and would like to formally document your interaction into our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #107886" when reaching out on social.
Thara E
January 21, 2026
1 out of 5
Rude employee that worked in the TV section yesterday around 2pm. Long hair in his mid 40's. I simply asked for a gaming controller for my LG smart TV that has apps for free games to play for my 4 year old. He responds " Is it Xbox or PlayStation and I know because I own 2 LG TV's." I simply replied none of those. It's the free games that come with the LG game portal. He looks at me like I have no clue what I'm doing. He continues to respond the same again is it Xbox or PlayStation. He even tells his coworkers as I walk off like I'm a joke. First off, I'm a customer asking a valid question if there's a LG gaming controller. Second we don't own game consoles in my household because it creates employees like him to act in this line of matter. You are not above anyone sir. Stay humble especially to a Buddhist monk not in uniform trying to make his child happy. Hope your day was fulfilled at Best buy since you know it all. Thanks best buy but I will only shop online from now on because of the people you hire don't show good customer service.
Doug R
January 19, 2026
5 out of 5
Great deals, good prices, helpful staff