Best Buy Forum

Can't connect to anyone from the store and only get to talk to outsourced people you cannot understand. Trash company and policies

The Manager Stacie was walking by us and my husband asked if she was available to help us and she gave body language that made it seem like we were an inconvenience and rolled her eyes. My husband then said if she was busy we could get someone else. She said “no it’s fine” with a facial expression that absolutely did not support her words. Following that she scanned the wrong item and when we tried to communicate that, she ignored us. This was disheartening coming from a manager and we gave her the opportunity to get someone else to help us which she should have taken advantage of. We will not be back to this location.

I purchased a refrigerator and washer/dryer unit. Day of delivery. The refrigerator came dented scratched before removing packaging. The delivery drivers tried to say my pipes were installed incorrectly forcing us to reschedule. It was a new build home, GC was able to meet us and address their invalid concerns within 10 mins. They offered to replace the fridge door panels for me to install; the washer and dryer they would leave in the garage. Then after six calls and a visit to the store rescheduled for a new install and delivery since they failed to do both. The second trip they did not even open the trailer or initiate trying to install the washer and dryer and had me reschedule once again I am now on the third trip rescheduled with no installed product after spending $5000. Highly disappointed. not the type of service you would expect from a big company. Replacement fridge was never ordered by the team even after 9 phone calls and 3 store visits.

Great customer service! The staff was friendly, helpful, and made my shopping experience easy and enjoyable. I definitely recommend this Best Buy!