Best Buy Forum

My friend took her sick computer in. The young man who helped her was very knowledgeable, helpful, and did not charge her a penny for his services. Good store!

Subject: Deceptive Sales Tactics, Worthless Credit Inquiry, and Total Lack of Accountability at Best Buy To Whom It May Concern, I’m writing to share one of the most frustrating, misleading, and frankly infuriating customer service experiences I’ve ever had—courtesy of Best Buy. I visited one of your stores with the intention of purchasing an NVIDIA RTX 5090 GPU. A sales associate named James, from the computers department, confidently told me the item was in stock and that if I applied for a Best Buy credit card, I could purchase it immediately. Trusting that information, I applied on the spot—and was instantly approved. The moment my approval came through, James suddenly changed his story. He now claimed that he couldn’t sell or order the item after all, but that another store had it in stock and I could go pick it up there instead. Stunned, I asked him—while my jaw was basically on the floor—if he could at least contact the other store to confirm they actually had it. He refused. No explanation. He didn’t even look me in the eye. Instead, he fiddled with his phone, completely checked out of the interaction. His manager was standing right next to him the entire time and said nothing. No assistance. No correction. No apology. Just complete indifference. I went to the other store anyway, only to find out—of course—they didn’t have the GPU either. So now I’m stuck with a new Best Buy credit card I had no reason to open, based entirely on false information and empty promises. To make matters worse, I attempted to contact Best Buy Customer Service multiple times by phone, only to discover that Best Buy apparently doesn’t actually take calls anymore—something I learned after being endlessly routed to offshore call centers that offered zero support or solutions. It’s a complete waste of time designed to frustrate customers into giving up. Eventually, I was contacted by a shift manager named Anthony, but he offered no resolution—no apology, no compensation, nothing. Just another dead end in a series of disappointments. This experience felt like a bait-and-switch scam, enabled by both frontline employees and their supervisors. It resulted in a pointless hard credit inquiry, a useless credit card, hours of wasted time, and a shattered sense of trust in a brand I used to rely on. And no, I will not be contacting you on any of your social media platforms to “document or discuss” this issue. That sleazy tactic is nothing more than a ploy to boost your algorithm performance by baiting frustrated customers into boosting your engagement stats. It’s despicable. You need to do better. This is not just bad service—it’s systemic failure.

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