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Frequently Asked Questions About Best Buy Forum
How do I check product availability at the Forum Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Forum Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Forum stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Forum Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3916 reviews)
Beau D
February 04, 2025
1 out of 5
They do not honor internet pricing. Even when internet says that they have the item at their store for that price. Managers unwilling to honor pricing.
J C
February 01, 2025
5 out of 5
Big kids toy store! Customer service is always on point for me!
Cathy B
January 26, 2025
1 out of 5
TV recycling and phone number.
Called the store phone number, was directed to the website for recycling information by the AI. The website did not provide enough information so I called the number again and asked for a sales department rep. Was told I could recycle 2 TVs, provided the sizes and confirmed the price and available times for drop off. Arrived at the store to be told they do not accept the size of TV and pick up would be $200.
Response from Best Buy
January 26, 2025
Hello, Cathy,
I appreciate you taking the time to write us regarding your experience attempting to recycle your TVs. I would be reaching out as well if I had questions. This is not the experience we want for our customers. In the future can find more details by visiting our website here: https://www.bestbuy.com/site/services/recycling/pcmcat149900050025.c?id=pcmcat149900050025. I would like to get this documented for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, your full name, phone number, and e-mail. Also add Google Review 64732660. We look forward to hearing from you.
Sincerely,
^Deysha
MEHDI
January 24, 2025
5 out of 5
Tad bit pricey for optical cables. But quick and easy.