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Frequently Asked Questions About Best Buy El Cajon

How do I check product availability at the El Cajon Best Buy?
How do I check my order status?
My local El Cajon Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Cajon stores’ holiday hours?

Recent Reviews

4.3
(3218 reviews)
Xander F
June 23, 2025
5 out of 5
Fast service for my in store pickup
Kurt H
June 09, 2025
1 out of 5
Be careful. They will tell you anything to get a sale. Purchased a scooter and was told they could service it there with the extended warranty. Well month later it turns out they can not service the scooter and have to send it off for 3+ weeks. Also if they replace the scooter it uses up the warranty and you have to but a new one. Do not trust what the sales person says.
Liz S
June 06, 2025
1 out of 5
We received the first toaster & the box was ripped, taped sloppily everywhere. And marked as inspected by Best Buy! It looked like it had been kicked around and it was clearly a returned item but they were selling it as new. So I returned it to the store in El Cajon, California, and dealt with a very pleasant manager, who was shocked that this was sent to me. She apologized repeatedly. She ordered a new one that we could pick up at another store so we drove all the way over there, 30 minute drive, and the box they presented to us was as beat up as this one! No quality control at Best Buy anymore and a huge waste of our time, twice. And NO way to contact the store directly- so zero way to tell them this happened repeatedly. The guy who answered their customer line told me a manager will call me back- so you can’t even call and speak with a manager. And it was very doubtful that I spoke with someone in the US. I will never trust Best Buy again. Provide this type of service and farm your customer service out and see how many customers you lose. So far no call from a manager.
Jorge R
May 30, 2025
1 out of 5
Went in to buy a refrigerator, low stock and item wanting to buy they did not have a display. Need to buy online and take a gamble

About Best Buy El Cajon

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