Best Buy El Cajon

Bought a computer

if you are an individual with a disability, do not shop here. The employees don’t really give a care about helping customers with disabilities. As a disability advocate, which is what I am, I went in there to do a trade-in on a camera and was told because the batteries weren’t in there that they wouldn’t be able to do the trade-in I explained to them that somehow the batteries became damaged and they didn’t care. They still wouldn’t do the trade. I asked to speak to a manager. The lady said she was a manager. I asked to speak to the Another lady came over didn’t indicate whether she was the store manager or not I am highly doubtful. She was, and when I expressed that, I was gonna throw the legal book at the company for their treatment with me. They escorted me out using a metaphor as a threat. When I checked with other businesses and stuff and explain the situation, they said it was ridiculous how I was treated And they said that metaphor was not a threat. Best Buy El Cajon has lost my business unless they can retrain their staff to how to deal with certain situations that store needs to be shut down. I am looking Having a letter written to headquarters To one of the executives of Best Buy And having them investigate. My price will be the money I requested. That I was denied through the trade-in and in addition, I will be requesting a letter of apology from the District manager a letter of apology from the store manager And that the security guard who gave Grief be immediately terminated And that no other person with the disability is treated the Way I was That store. If none of these requests are fulfilled A lawsuit against Best Buy is still an option

I always enjoy a trip to Best Buy. Like seeing appliances and electronics and i always check there when shopping around in any of that. Great for quick physical media as well if shipping is too long.

Loved it! Everything I wanted was available. Service was great and they were short staffed!