Best Buy El Cajon

On June 29, I visited the Best Buy store in El Cajon with my daughter to buy a game controller. I needed help choosing the right one and understanding how to use it, so I asked for assistance. Unfortunately, no one helped me. I stood in line while I watched two employees assisting another customer, yet they completely ignored me. I asked to speak with the store manager (James). I explained that the customer service had been extremely poor and that I felt completely ignored. Instead of apologizing or trying to resolve the situation, James told me, "If you don't like the service, you don't have to shop here." His attitude was rude, unprofessional, and made me feel like he wanted me to leave the store. Because I speak English with a Middle Eastern accent, I left feeling that I was treated differently. Whether intentional or not, that is how the experience felt to me, and it was deeply upsetting. I returned everything I had purchased and left the store. Best Buy has always been one of my favorite stores, which made this experience even more disappointing. I will be contacting Best Buy's corporate customer service to report this incident because the manager's behavior fell far below the standard of customer service I expected. I will also be sharing my experience with the Middle Eastern community in El Cajon and across West San Diego. This was one of the worst customer service experiences I have ever had.

0 customers service. I went there to buy earbuds. I was waiting for 10 minutes then the person who work there said he will send someone, after a long wait another person come and said we are short of employees so you can go to another place . then i asked for the supervisor, he came and his name is James , he said you need to leave the place we don’t sell for you , i told him i am going to write a review, he said i don’t care about any reviews

Great staff amd a hood selection of earpods

APPLIANCE ISSUES My husband and I have been loyal Best Buy customers for the past 12 years, spending thousands of dollars on appliances and electronics. But we’ve had nothing issue after issue with nearly every single purchase. Our washer and dryer both failed at only 5 years old, our microwave died after just a year and a half, our 77-inch TV developed a blue line on the screen within the first month and needed a service call, and even a $400 cordless vacuum only had about 11 minutes of battery life (yes, we followed the instructions and charged it correctly). Still, it just didn’t work the way it was supposed to. Seems to be a trend with all the appliances we buy from here. We understand that products can fail, but this pattern has become a little ridiculous. Add the lack of concern when we call to report these issues (especially this last call we just made) where we were met with a scripted apology and sent on our way. We’re done. The microwave failure was the final straw. We’re to closing our Best Buy credit account and taking our business elsewhere.