Best Buy El Cajon

Useless employees, 2 employees standing just talking to each other, I went up to them to ask for help, they said they were gonna be there to help, had me waiting more than 15 minutes, nobody came, when I went to check, they are still talking to each other doing nothing but that

Very knowledgeable

Negative Experience at Best Buy El Cajon. My husband recently had one of the most disappointing customer service experiences at the Best Buy in El Cajon on Saturday, November 8th. We’ve been loyal Best Buy customers for years, but this visit was by far the most unprofessional and disrespectful encounter we’ve ever experienced. He went in to pick up two online orders and realized he had forgotten his driver’s license. To verify his identity, he presented three active government-issued military base access IDs, all with his name and photo. Instead of showing basic courtesy or understanding, the customer service representative refused to assist him and insisted that only a driver’s license would be accepted. When he asked for a manager, a young man named “Flower” came over. From the start, his attitude was dismissive and unwilling. He reluctantly verified the IDs but made it clear through his demeanor and tone that he didn’t want to help. The representative then brought out the large TV and simply set it in front of my husband without saying a word. When he politely asked for help getting it to the door, she silently called the manager. The manager returned and made sarcastic comments about bringing a driver’s license, completely ignoring the fact that my husband provided multiple valid forms of government-issued identification. He then dropped the TV near the cashier and walked away without a single word. My husband left the store feeling embarrassed, unwelcome, and deeply disappointed. Policies are important, but respect and professionalism are basic expectations — and they were entirely missing in this experience. To make matters worse, even after he sent a full complaint email and submitted a customer review through Best Buy’s official channels, the El Cajon store never contacted him No acknowledgment, no apology, and no attempt to make things right. Ignoring a long-time loyal customer after such an unpleasant encounter only adds to the frustration and reflects poorly on the store’s commitment to customer care. We hope management takes this situation seriously and addresses the behavior we experienced, so no other customer has to go through something similar.

I received substantial assistance today from a Best Buy Associate. Steven works in the Computer Department at El Cajon store #184. He is courteous and helpful. I was struggling with set-up at home so I went to the store. Steven gave clear answers after letting me explain my issue. Samsung instructions didn't make sense for my precise situation. A visit to the El Cajon store changed everything. Steven listened and provided the exact solution. My issue was with ports, chords and limits. He gave customized clear instructions. He wasn't judgmental rather he was patient. My new monitors now work harmoniously with the new HP tower. A frustrating morning became a productive afternoon because of Steven. Thank you.