Best Buy Chula Vista

Alanna at the laptop section is AMAZING. I am a brand new architecture student and had no idea what to look for in a computer for programs like Revit and AutoCad. She gave me so much information but made it all easy to understand. They didn’t have the computer I chose in stock, so she reached out to multiple employees of other locations to make sure I could get my hands on it same day. She is a godsend. Other employees like Sebastian and coach were super helpful too. But seriously, get my girl Alanna a raise!!

I visited store 188 on February 3 to purchase an Otterbox case for the S25 Ultra. The following day, I discovered that the case was defective. I returned to Best Buy to initiate a return, where I encountered an employee named Jesse at the checkout. Unfortunately, he was quite rude and refused to process my return. According to Best Buy's policy, most purchases can be returned or exchanged within 15 days, so I believe this denial is inappropriate. I plan to contact the California Consumer Department to protect my rights as a customer, as I feel this situation violates California law and constitutes false advertising.

Encuentras de todo

I just went with my boyfriend today 1/20/2025 and had a very horrible experience with the security guard there. My boyfriend was looking at mouse pads and grabbed one with the box already open (more than half of the items there had the box already opened), my boyfriend tried to feel the mouse pads to see if it fits to his comfort. The security guard then accuses him of trying to steal. Said that he apparently “saw everything” and that he can’t do that and that it’s too late for any explanation, that he was going to “talk to the people in the front” my boyfriend told him to check the security cameras and he’ll see that he didn’t open the box. He then walks away staring at him with this mad judging look on his face. We ended up leaving and not buying anything because of how upset we were. Security guard was around 5’4 and had an allied universal shirt. This all happened 1/20/2025 between 8pm and 8:20pm. Never again am I going here.