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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5661 reviews)
Rolando C
October 14, 2025
5 out of 5
Buen servicio, muy amables.
Michael Z
October 10, 2025
1 out of 5
369 Gateway Dr, Brooklyn, NY 11239. Terrible service, simple things laptop the guy who work at computer sector can't found divice. The front customer service man is very rude, middle section two guys i ask one of them i need a help at computer sector , and he say, you have to wait on line to been helped. Two minutes later I saw the same guy was helping other costumer at computer section. When my turn came, the best buy worker ask me what i need, and I showed him laptop I want to buy.He climb on ladder and look for laptop 10 minutes, than he vent back to another side of store again 10 minutes, then I ask him what happened, he said I can't found laptop, then he climb on ladder again start searching for laptop. Finally he said I can order it for you... I spent more than half hour for what? To hear that? I came to the store to buy a divice, to order i can do it by myself. Recommend the management very carefully look how your workers treat the customers, if they need a special training, please provide them that training.
Julia J
October 10, 2025
5 out of 5
I had a great experience at this Best Buy! The staff were friendly, knowledgeable, and helped me find exactly what I needed. The store was clean and well-organized, and checkout was quick. I really appreciated the Geek Squad support — they answered all my questions patiently. Highly recommend this location for electronics and appliances!
Christopher B
October 06, 2025
5 out of 5
I had an outstanding experience with Kat at Best Buy Gateway today!!!!! From the moment I walked in, she greeted me with a warm smile and genuine enthusiasm. Kat was incredibly knowledgeable about the products I was interested in and took the time to answer all my questions thoroughly. She listened carefully to my needs and offered thoughtful recommendations that fit both my budget and preferences.
What really stood out was her patience and professionalism—she never rushed me and made sure I felt confident in my purchase decision. Thanks to Kat, I left the store feeling happy and well taken care of. If you’re looking for excellent customer service and expert advice, I highly recommend seeking out Kat!!!!!!