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Best Buy Gateway Brooklyn
Services Offered
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Frequently Asked Questions About Best Buy Gateway Brooklyn
How do I check product availability at the Gateway Brooklyn Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gateway Brooklyn Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gateway Brooklyn stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gateway Brooklyn Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5751 reviews)
Barb L
January 26, 2026
5 out of 5
I had an excellent experience at the Best Buy Gateway Location in Brooklyn. Lizbeth and Christian provided truly impeccable customer service. They were patient, knowledgeable, and took the time to clearly explain the different refrigerator options and what each one had to offer. They also gave me really helpful information about the Best Buy membership and made the entire process feel easy and stress-free.
It's rare to find customer service that feels both professional and genuinely supportive, but Lizbeth and Christian delivered exactly that. Thank you both for your help. You made a big purchase feel much more manageable. I highly recommend this location and I hope management recognizes them for the outstanding service they provide.
Glenda T
January 22, 2026
5 out of 5
A young lady assisted us, she was awesome she went over & beyond
Kathy N
January 22, 2026
3 out of 5
Love the store but finding help sucks....
Lissette G
January 18, 2026
5 out of 5
Great customer service i was in and out.