Best Buy Gateway Brooklyn

My customer service experience in store was absolutely horrible. I was sold an open box product that BestBuy claimed was brand new but it clearly was not. I’m really disappointed and hoping someone at the corporate office can step in and resolve this issue.

Sold me a used Nintendo Switch OLED and claimed it was new. Opened it when we got home and clearly you can tell it was a used item. I attempted to return it the next day, but they claimed that the serial number on the screen in the box doesn’t match the serial number on the box itself. Even worse, the warranty that I paid for doesn’t cover it because it doesn’t match the serial number. So now I’m stuck with a used Nintendo switch that was probably switched out by someone in that store and my warranty can’t replace it. I feel like I just got robbed.

Frustrating Experience and Unhelpful Service at Best Buy THIS BEST BUY SHOULD BE AVOIDED IF YOU EVER NEED TO MAKE A RETURN ​My experience at this Best Buy was so bad that I will probably never shop there again. I ordered a $1,300 PC monitor that arrived damaged, and I immediately contacted their online customer service. When I went to the store to return it, I was met with a series of frustrating and illogical encounters. ​The employee, Darnell, immediately lied to me, stating that all returns must be made within three days, even though my online return window showed I had until the 29th. After I showed him the website, he reluctantly agreed to process the return. However, once he saw the monitor was damaged—which was the entire reason for my return—he accused me of trying to return a used and damaged item and refused the return. It made no sense. Why would I return a broken monitor to then buy a new one, which I was there to do? ​I was also there to pick up another monitor. Darnell's logic, and that of his colleague Ernesto, was that I was "basically stealing." If I was trying to steal, why would I return the broken monitor and then immediately purchase a new one? Wouldn't I just keep the money? ​The incompetence continued. I decided to immediately return the new monitor I was picking up, as I refuse to spend a single dollar at Best Buy after that experience. Darnell again lied, saying I couldn't return the item since I had just picked it up and it wouldn't be in the system. I simply pulled up the return barcode online and processed the return myself, proving him wrong yet again. At no point did Darnell or Ernesto attempt to make me a happy customer.

They got everything from home appliances to nerdy tech gadgets. MSRP