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Best Buy Waxahachie
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Frequently Asked Questions About Best Buy Waxahachie
How do I check product availability at the Waxahachie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waxahachie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waxahachie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waxahachie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1738 reviews)
Kadie Q
November 12, 2025
1 out of 5
I am so frustrated with the Geek Squad at this location. I made an appointment the day before to get my screen on my iPhone fixed, that was at 7:40PM and said same day service. I drive 30 minutes to this location, arrive about 10 minutes before my appointment and am greeted by a young woman. She proceeds to ask if I have apple care and then tells me that she needs to take my phone in the back and see if she can get the serial number off of it. She comes back out a few moments later, tells me she was able to get the serial number and that they have the part that they need to fix it but unfortunately that service takes an hour and they don't fix this particular thing after 5:40. So I ask why I was able to make the appointment for 7:40 for same day service if this is not something that they can fix for me today? She tells me sorry, it's the system and she has no control over the system and their technicians left at 7. So was it that they don't take this type of appointment after 5:40? Or is it because it takes an hour? Or is it because the technician that can fix this problem left 20 minutes ago?
So I leave very frustrated and when I get to my car, my phone is no longer connecting to CarPlay and I'm not able to see my map to get home. Again, this location is 30 minutes from my home and I have no idea how to get back without my map and it was working right before I walked into the store so the only logical explanation is that she turned it off somehow. Possibly not on purpose, but it still got turned off somehow in the process of her getting the serial number. So I walk back inside and ask her about this and she tells me well the display is black and I can't see anything so theres no way that I could have turned it off. Yes, I know that my screen is black, that's why I am here. She then just says I'm sorry there's nothing I can do. I explain to her that I have no idea how to get home without my map and all she can do is tell me sorry, didn't offer any solutions whatsoever.
Horrible customer service, letting people make appointments that offer same day service and then making 5 different excuses as to why they can't perform that service. I'm very very frustrated with the entire experience and I will NEVER go back to that store.
John G
November 10, 2025
5 out of 5
Outstanding customer service!!!
Jeremy R
November 07, 2025
1 out of 5
Best buy going down hill.👎
Response from Best Buy
November 07, 2025
Good Morning, Jeremy.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#65930" for reference. You can find us here:
Twitter(X):
https://bby.me/ho31sc
Facebook:
https://bby.me/vgq0d6
Instagram:
https://bby.me/q1dtbz
Robert
November 03, 2025
4 out of 5
This is a good best buy... Clean and organized yet under staffed. Took 20 minutes to get assistance yet when it came they were very helpful