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Best Buy Fordham Road
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Frequently Asked Questions About Best Buy Fordham Road
How do I check product availability at the Fordham Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fordham Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fordham Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fordham Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(9688 reviews)
Suzette B
January 20, 2025
2 out of 5
I went to this store an hour before closing, prepared to make a major purchase, and they were practically rolling down the gates. We were not greeted as we entered (2 people, 1 staff, 1 security guard?). The up escalator had already been turned off, so we took the elevator. There were exactly 2 people working the entire floor. We located the item and stood near the display while a salesperson assisted someone else. He did not acknowledge us or ask us if we had a quick question. 10 minutes later, we asked for the item, and without us giving him any specifications (the item is available in several size/color options), he said it was out of stock! The website showed that they had SOME inventory (which was why we drove there). I'm never going to this store again.....I recently purchased a countertop convection oven from the Central Avenue store and received excellent service there.
Response from Best Buy
January 21, 2025
Hi, Suzette,
We appreciate you taking the time to share your detailed experience with us. This is not how we want customers to feel when shopping at their local Best Buy store. So that we can document your feedback, please send a private message to one of the links below that includes your full name, phone number, and email address. Be sure to mention that you are responding to Google Review 64711631.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
Cristian T
January 13, 2025
1 out of 5
I was trying to buy a hard drive and checked online to find it. The only store that had it in stock was this one. I attempted to place the order online for in-store pickup, but I couldn’t find my Best Buy card. So, I decided to drive to the store from Yonkers.
When I arrived, I waited about 30 minutes in line to speak with an employee. When it was finally my turn, she asked me to wait while she assisted another customer and retrieved the key to access the hard drive. After finishing with the other customer, she saw me standing by the counter and asked if someone was helping me. I reminded her that she was supposed to get the key for the hard drive.
She checked around and informed me that they didn’t have the hard drive I was looking for. I explained that the website showed the store had several in stock. She then directed me downstairs to the warehouse. Once there, I spoke with a very polite and helpful employee who confirmed they didn’t have the item.
The takeaway? Don’t always trust the online inventory system—items may be out of stock even if the website says otherwise.
Response from Best Buy
January 13, 2025
Hello, Cristian,
Thank you for taking the time to leaves us a review here with your recent experience! We understand how important readily available items can be, and know we would be reaching out to share our feedback as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64673219
regards,
^Brandon
Joyce R
January 13, 2025
5 out of 5
Good service, great price on electronics 👍 👌
Abel B
January 06, 2025
4 out of 5
Excellent service