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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2456 reviews)
Amber C
September 05, 2025
1 out of 5
Best Buy and Apple don't care about fire survivors, violate consumer rights and ADA. Submitted my damaged phone through Apple Care for repair that ended up taking over a month. Despite clearly telling both Best Buy and Apple that my phone hotspot was my only way to receive emergency alerts during multiple red flag warnings and that I am a fire survivor with PTSD, all escalation requests for expedited replacement were ignored. Neither company took responsibility for multiple extended replacement delays, poor communication, and multiple escalation requests. No manager ever returned any of my voicemails, and manager Bethany refused to take my call or refund the $109 I paid. BBB complaint went ignored.
Response from Best Buy
September 05, 2025
Hello, Amber,
Thank you for your review. Having poor communication during a service can be really frustrating. If you'd like assistance, please send a private message on social media. Please include Review 39960 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rob M
September 03, 2025
2 out of 5
The usual disappointment.
Lack of good customer service is something you can always depend on here at best buy.
Joyce H
August 29, 2025
5 out of 5
So professional,friendly, informative and knowledgeable. I forget the young lady that assisted me in reviewing iPads.
Sam K
August 19, 2025
5 out of 5
My husband bought me a stero and speakers to have installed with them. The process was so simple, and they finished an hour early.