Bought a computer on Tuesday morning just as they opened, paid to have geek squad transfer all of old computer info on the new one, was told it would take up to 3 days we are on day number 5 and still they haven’t finished working on it, I will never use the geek squad again!!
I returned an antenna with the original box, bag and receipt, they refused to take it back because I’m not a member. On members only have two weeks to return an item, it had been 2 and a half weeks. Members have 2 months. Guess what! I will never become a member now!
Response from Best Buy
March 06, 2025
Hello, Richard,
Thank you for reaching out to us here on Google, and taking the time to share those details here with us. We understand how important excellent customer service can be, and know we would be reaching out for support in this as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64898015
regards,
^Brandon
Russell B
February 04, 2025
I was in and out in 10 min
The staff that helped me knew exactly what I was looking for and had me set up with delivery rite at the register.
I'll be coming back to this location for all of my tech needs!
Clayton was very helpful when I needed to find a product I had very little info about. He handled his work professionally and was very kind.