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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Chico
How do I check product availability at the Chico Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chico Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chico stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chico Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2464 reviews)
L L
September 27, 2025
5 out of 5
5 Stars for all the help! I asked lots of questions and they tried the best to their abilities. The checker named Valentin is amazing, friendly, and efficient! I saw you could price match and they were able to price match with Amazon for lightning Apple EarPods! Saved $4.03! Thanks again, everyone and Valentin! Easy and kind experience!
Silent C
September 26, 2025
1 out of 5
I went shopping at Best Buy Chico I spoke to a manager name Ail I had a concern and he wasn't concerned and didn't care had a Attitude I purchased in I amsta Thre360 f Flow Two pro 2 pro for 174.79 I brought the box up to the counter. They rang me up at this price and I said why is the sign says $146 The associate said it's a different box, but it looks the same so the one I wanted to buy was out of stock and they Cannot order it so my concern was why do you have the sign up there still your giving customers faults advertisement It's only a $13 difference So I purchased the new one for $174.79. I asked to speak to a manager again. Manager has a poor attitude Ail The hourly employees are Are very helpful and do a good job. The management doesn't care and it's just flat out poor management. I purchased a dryer. And I had it on warranty And they cannot get parts for the door So I'm stuck with a dryer that you cannot fix again I brought it to the management and they didn't care. I've been to other Best Buy's excellent management. But some reason the Chico Best Buy managers are terrible. They need to go and bring new management.
Response from Best Buy
September 27, 2025
Good morning!
You've brought multiple concerns to our attention this morning and I am truly saddened to hear what you've experienced at this location. We would be happy to look into this. Please send a private message that includes your full name, phone number, email address, and the dates that this occurred to any of the links below.
Facebook (https://bby.me/940o4w)
Twitter/X (https://bby.me/68uom5)
Instagram (https://bby.me/5nua9v)
When reaching out, be sure to mention that you are responding to Google Review 48460.
Phattz
September 26, 2025
1 out of 5
Worst Customer Service ever. No update since I turned in my device for repair. It has been almost a month now and my device still sitting at the repair center, no updates at all. I have to keep contacting them for an update, no email, no call at all. I paid for their stupid membership plus protection plans and everything they told me was a lie, I still have to pay service fees almost $100 totally opposite from what the worker told me that is full cover and I don't have to pay any service fees it is all full cover. I'm still waiting for an update and this month almost over. The repair should only take at least 2 weeks. This is ridiculous and I cannot wait to get my device so I can cancelled their stupid membership that I don't frickin need
Response from Best Buy
September 26, 2025
Hi there,
Not getting the communication you'd like when your device is out for repair can be really frustrating. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 48090 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Eric M
September 24, 2025
5 out of 5
Needed a battery brick for our trip. Forgot mine at home. Doh!