Best Buy Chico

It’s insane that you can’t even call the store anymore to get product info without first talking to a AI, to then getting hung up on by the AI Agent, to then call again to be left on hold for 20+ minutes. Customer Service is terrible.

Bethany and Kai refused to honor a manufacturer's warranty for an Insignia TV. Insignia provided me with an appointment and clear instructions that should have enabled me to walk out with a replacement device. They also discriminated against my disabled child and refused us service. I tried to call ahead to request accommodations but they never picked up. Today's visit concluded with me explaining discrimination to my child due to the disgusting experience that she had to endure.

I ordered a product online for in-store pickup. It was ready in less than an hour — great experience there. When I picked it up, I realized I had selected the wrong model (my mistake), so I went back to return it. The associate offered to exchange it for the correct, more expensive version and have me pay the difference. That was fine with me. During the exchange, I specifically mentioned that I might need to return it if it didn’t work for my use case. The associate did not warn me that doing the exchange this way would change my return eligibility. Unfortunately, the product did not work out. When I went to return it, I was told I could NOT get my money back — only store credit — because of how the exchange had been processed. So what should have been a simple return turned into a policy trap I was never clearly informed about. This feels misleading at best. Had I been told upfront that the exchange would lock me into store credit only, I would have handled the transaction differently. Instead, I’m now stuck with a gift card for a product that didn’t work for me. Very disappointing experience, and exactly the kind of thing that pushes customers to just order from Amazon instead.

My order was ready