Best Buy McKinney

This used to be my go-to location, but unfortunately they have fallen victim to modernization, and you can no longer trust the employees to have any knowledge - IF you can navigate the impenetrable phone system to actually speak to a human. Won't be back.

I bought a $2000 laptop and a $260 protection plan last Saturday. The cashier rung it up incorrectly so now my laptop is associated to a guest account and the protection plan is on my Best Buy account. I called support 8 times over the past week and every time they gave me the runaround, saying things like check in 15 minutes, check in 1 hour, check in 24 hours, told me the back office could merge it (turned out to be impossible), told me to call the store and get the manager (tried several times, impossible), tried telling me to look up the guest order number from my receipt on their website (the site says it's invalid), told me their support and the guest orders use different number formats so they couldn't help me with it, and their final piece of advice is to drive back out to Mckinney to return the laptop to the store and repurchase it, but that I would need to let the store hold it for a few days, during which time hopefully nobody else buys it, and I would need the manager's approval. The tough part is that it's impossible to get ahold of a manager over the phone, and I just had surgery on both my feet this week, so now I'll have to drive an hour to Mckinney and back before the return window ends when I'm not even supposed to be on my feet. This review is my last ditch effort hoping to get a manager's attention to fix this situation.

It was good

I would give this Mckinney Best Buy a zero star if I could. We ordered Energizer power bank off of Best Buy and it wasn’t compatible with my daughter’s laptop. We tried to return it to the Mckinney location since it’s closer, but they would not take it due to some UPC code. The girl working in customer service almost proceeded with the return, but she saw the UPC code and it didn’t match with their product. I showed her the proof that we bought it off of best buy, but they did not take it. The supervisor has no guts to come out and talk to customers because of his ego. The clerk told me to call customer service and we both spoke to them for over half an hour. They said that because it was “lithium batteries”, they couldn’t take it. Safe to say, and they probably don’t care, but they just lost a loyal customer of 5+ years. I then drove to the Allen location, and the girl there was able to process my return within 5 minutes, and she knew about the UPC code. I highly recommend to drive a couple miles to the Allen location rather than go to the McKinney one; the Mckinney one has always been an issue. Anytime I need to buy my kids something, my first stop will be the Allen one.