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Best Buy East Tucson
Services Offered
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Frequently Asked Questions About Best Buy East Tucson
How do I check product availability at the East Tucson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Tucson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Tucson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Tucson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5223 reviews)
T G
March 31, 2026
1 out of 5
Horrible customer service! Workers try to avoid people not welcoming and not enough staff.
Response from Best Buy
March 31, 2026
Hello, T G,
Thank you for reaching out to us here to share your recent experience. We understand how important a welcoming environment can be, and we would like to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 137008.
Facebook (https://bby.me/lo5h0E)
Twitter/X (https://bby.me/myL1yZ)
Instagram (https://bby.me/rU35do)
We look forward to assisting you there.
Tina M
March 30, 2026
5 out of 5
We were in for appliances. Lots of options and good prices!
Diane V
March 27, 2026
2 out of 5
I tried to speak to a human by phone but AI just kept telling me to repeat what I said so I finally hung up. Called back and got AI that put me through on the phone but no one ever answered
Not very good business practice at all!
Kari V
March 27, 2026
1 out of 5
On 3/24/2025 we were looking for a new computer graphics card. Went to BestBuy website to see if they have any in stock from nearby stores. Found a new ASUS 5080 Astral just 1 hour away from where I live. I placed the order (12:19PM) for $2065.29 and it was ready for pickup by 12:32PM.
We got to BestBuy around 5:45PM and got the graphics card picked up. Stopped by to two different stores on the way home and got home about 6:55PM. Opened the box (the box was sealed with the transparent tape on both sides), found that it wasn't a 5080 inside. The product inside was a used graphics card Msi GeForce RTX 5070 TI 16G VENTUS 3X OC.
Immediately called BestBuy (7:04PM) and said that to go to the store and return it.
Started driving back to BestBuy around 7:11PM and got back to BestBuy at around 8:00PM. An associate (Adam) tried helping us and called a manager (Rieger). After around 30 minutes, the manager arrived and told us that they cannot do anything for us. Claimed that the box arrives factory sealed from the manufacturer and they cannot refund or get us a replacement. Rieger advised me to contact their customer support and ASUS. I showed them the video as well and it didn't change the outcome.
We submitted a form to the attorney General. They contacted the corporate office and our resolution specialist, Sherry, has been trying to contact the store directly. She is still waiting for response from this store, per the recent email we have received.
Please, if this review could help anyone in the future, open the box inside the store to check if the product is correct. Otherwise, you could be in our position.