Best Buy Sugar Land

Well stocked and clean

On February 17, I purchased three major appliances— a washing machine, a dryer, and a dishwasher— from Best Buy. To ensure everything would be perfect, I also bought an extended warranty. The first shock came the day after my purchase when I received a text message asking me to reschedule the service appointment initially set for March 11. The earliest available date was April 2— 44 days after my purchase! The second shock was realizing that the appliances didn’t come with the necessary installation parts. I made this purchase through Best Buy’s live web chat with a sales representative, opting only to exclude the installation labor. It never crossed my mind that these machines would arrive without such essential components. These weren’t accessories but necessary parts for operation! The sales representative never warned me that I would need to purchase them separately. Moreover, the order confirmation screenshot sent by the representative clearly stated, “This item has services and parts included!” The third shock happened on the scheduled service day. While randomly checking my Best Buy account, I noticed an open slot for March 14. I immediately rescheduled my appointment, and the service team confirmed via text message that they would arrive at 10 AM. I adjusted my schedule accordingly. However, Best Buy’s partner, LSO kept pushing back the service time— first to 11 AM, then 12 PM, and finally 1 PM. I couldn’t wait at home any longer, so I had to leave, leaving my two daughters— one older and one younger— at home. The service team finally arrived at 1:26 PM, which I later confirmed through my security cameras. The fourth shock was the rudeness and carelessness of the service team. Even though my daughters asked the technician to wear shoe covers inside the house, he repeatedly stepped outside wearing them and then walked back in, which I could see from the cameras, along with the annoyed expression on his face. I also noticed that the appliances were delivered without packaging! Since I saw this on the cameras, I asked my daughters to closely monitor the technician and check for any visible damage. When I got home, my daughters told me that the technician struggled to move all three appliances by himself and that one machine scraped against the wall during transportation. However, since he didn’t take our questions seriously, they hesitated to object and say, “We don’t want this in this condition!” Instead, they simply took a picture of the damage. The fifth shock came from the response of Best Buy’s customer service representatives when I shared this terrible experience via text, phone calls, and web chat. • I was told, “We’re handling it immediately, you’ll be called today.” Yet, when Best Buy never called, these conversations continued with different representatives for three days, repeating the same sentences over and over. • Even after I sent a photo of the damaged machine still on the moving cart, one representative had the audacity to say, “How do we know you didn’t do this?” • I was told, “You need to bring the machine to us; we can’t pick it up. Once you bring it in, you can receive a replacement.” • Despite the order stating, “This item has services and parts included” I was told, “Sorry, you have to purchase them” when I asked about the washer’s hot and cold water inlet hoses and the dryer’s power cord. For an additional cost that was only about 1% of the total purchase price, these sales representatives showed no effort or initiative to resolve a disappointed customer’s frustration. In short, since we expected our new machines to arrive, we got rid of our old ones. Since that day, we haven’t been able to do laundry at home. We are still waiting for our new machine. If I experienced all of this just during the initial purchase, I don’t even want to imagine what I might go through during the five-year warranty period. It was a terrible experience. I think my next purchase won’t be from Best Buy.

La tienda esta muy bien surtida

Love to come to this best buy to shop for latest tech