Best Buy Sugar Land

Good experience. Big store clean

I came in as a nice customer and left. The workers in the front did a great job with customer service, answered anything I asked with a smile, but with the person that helped me at geek squad was so unpleasant. I’m new to Best Buy so I wasn’t sure what I was doing so when I got there, I asked him a question and all he did was get stare at me, then to break silence I said so…….. and I was just told to go sit down. The whole time I was sat at the table, I did not know it was going on. The employee did not consider My existence at all, not once really even looked at me the whole process of whatever he was doing on the computer, after that he said swipe your card.

Nice and professional!!!

Ordered a 65” TV to be picked up curbside. Received an email the order had been picked up although the designated pickup person (my mother) nor myself went to pick it up. I went up to the store that following morning and spoke to Manny, the store manager. They released an $865 TV without confirming who they released it to! I immediately filed a police report with SLPD and the charge was put on hold with Capital One. Two weeks later Best Buy claims they released the TV to us and I’m being charged for it! The manager’s and employee’s account and description of who they released it to don’t even match up according to the officer’s report. After looking through recent Google reviews, it’s obvious there’s some dysfunction amongst management and employees and quite possibly in-store theft.