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Best Buy Sugar Land
Services Offered
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Frequently Asked Questions About Best Buy Sugar Land
How do I check product availability at the Sugar Land Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sugar Land Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sugar Land stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sugar Land Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3968 reviews)
Adil A
January 23, 2025
5 out of 5
Good service
S D
January 18, 2025
1 out of 5
We ordered a TV online and went to pick it up; a guy by the name of Sadiq was supposed to help us, yet he was behaving like he was doing a favor; after scanning my order code asked my ID, I gave him my ID, he got it after scanning he throws it back to me, I wanted to provide a polite gesture and asked him, are you done sir with my ID, he replayed um um walked away and got disappeared for 35 minutes. After another girl showed up at the front desk and I asked if we had been waiting for 35 minutes for our order, she said yes, it was ready for pick up. Since I was irritated, I replied that being ready for pickup does not mean you have to go get it of the shelf that should have already been done hence I got a message that the order is ready for pickup. The girl with an attitude just walked away. After several minutes, the guy came with the TV, left the TV, and started helping other customers. I thought he would ask me to bring it to my truck but he didn’t. Finally, I asked him if I should bring my truck, and he said yes. I went and got my vehicle. He just left the TV inside and told me to wait and went to deliver an item to a parked car that had just come, and I watched him. I went outside. He started helping other customers while my TV was inside instead of just handing over my TV to me. I got frustrated and went inside and yelled at him that, are you giving me this TV for free!!!!!!!! What is your problem? Then he opened the door, left the TV outside, and told me I refused to help you. A horrible experience, ruined my day, and I would never step into Best Buy again.I will recommend everybody to think twice before going to Best Buy. I thought customer service was their priority but I was clearly wrong.
Response from Best Buy
January 18, 2025
Hello, SD,
Thanks for reaching out. Having a bad interaction with a store employee can really take the joy out of a new purchase. If you'd like this formally documented, please send a private message on social media with your name, phone number, and email. Please mention Google Review 64704245.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Sincerely,
^Meghan
angela p
January 18, 2025
5 out of 5
I had the best professional experience at Best Buy with Luis who helped me purchase my new phone and accessories. He was excellent.
James O
January 16, 2025
2 out of 5
No assistance whatsoever and I stood in the printer isle for 30 minutes
Response from Best Buy
January 16, 2025
Hello James,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64687404" and share your full name, email, and phone number.
Thanks,
^Vanessa