Absolute awful experience with Best Buy and geek squad. Over 4 months and over $1,000 on computer repairs, then a 40 plus minute wait tonight just to pick up the computer. This has literally been the worst customer service experience of my life. I will not buy another product from the Cedar Rapids. Best Buy ever again. I likely will not buy a product from Best Buy period.
Response from Best Buy
September 30, 2025
Hello. We would like the chance to look into this for you and assist in any way that we can as well as document your feedback. If you have a chance, would you mind reaching out on Facebook (https://bby.me/l0eh0g), Twitter/X (https://bby.me/f9i45i), or Instagram (https://bby.me/yj3l57) and an agent will be glad to help. Please also include Google Review number 49941. Thanks!
WallacevsJordan
September 13, 2025
They are the biggest in cedar rapids
It may be because I went during the weekday -customer service on the floor was a 1 star rating. 3 stars are for having the product and sale price along with friendly front door and checkout employees.
Quick and easy pick up.
Employees very nice people