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Best Buy North Star
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy North Star
How do I check product availability at the North Star Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Star Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Star stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Star Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(6180 reviews)
giezi n
November 17, 2024
1 out of 5
Bought a stereo from Best Buy with promo of free installation. Day of installation I was told to arrive 5-10 min before the stores open to pick up stereo and components. As I get to the door. Of course it’s close cause they open at 10am . Christ one of the managers meets me at the door, as i explain as a way I’m here… very rude and impolite he said with a loud voice interumpting me at 10, at 10 we open. Got mad and starting rising my voice as ..finally he apologized to me… I was about to cancel the sale… I don’t know why they said at time of purchase topick it up before the stores open opens 5-10 min and then I get screamed AT 10am AT 10. No good..!
Response from Best Buy
November 17, 2024
Hello,
Thanks for sharing your feedback with us. I can understand going to the store expecting to get your stereo installed for free, only to find that additional parts would be needed, wouldn't be welcome. It certainly sounds like this could also have been handled better by the store manager.
I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location and date. Please also mention your "Google review case 64437224" in you message to us.
Sincerely,
^Melissa
Nancy M
November 17, 2024
5 out of 5
I had trouble with my iPad and made an appointment. I got there early thinking to just drop it off and Miguel couldn’t have been more helpful. He said it would take about 20 minutes to reset and once it did he made sure it set up properly and was working the way I needed it to. His customer service skills are fantastic and everyone I saw in the Geek Squad Saturday morning were the same. Good job Best Buy for hiring people with excellent attitudes! Thank you Miguel!
Roy R
November 13, 2024
5 out of 5
They were very helpful
Michael M
November 10, 2024
5 out of 5
Went to buy a laptop for my dad. They had something as reasonable as Amazon and I got it right away.