Best Buy Plano

Went to purchase a smartwatch and had good help deciding which one was right for me.

I am writing this review due to my very poor experience with an online purchase and the return experience I received at this store. I opened a refurbished sff desktop to add to my homelab, however I quickly noticed that it was missing a charger. Luckily I had one available, a charger I would be ok with but I was sent the completely wrong model computer. My thought process was to go to this Best Buy after work to make a return, it was a lot more difficult and frustrating than it should be. They initially refused to return the device due to their being a “Joy Systems” sticker on the desktop and a little envelope thanking me for a purchase with that same company on it. I swiftly mentioned that this is how it came in the box, additionally I showed the customer service person and their manager that a very quick google search shows that “Joy Systems” is the vendor that handles refurbished models. I was still denied a return, I left displeased. I was able to get this fixed by going out of my way to another Best Buy where they were a lot more understanding.

Good Best Buy, most products in stock and ready to go. Great service in all departments, very helpful

I placed an order for a refrigerator from Best Buy on July 16, 2025, and it was supposed to be delivered on the 22nd. They never notified me in advance about the delivery time. Instead, I got a phone call just 5 minutes before they arrived — while I was at work in Dallas, over an hour away, making it impossible for me to be there. They told me to reschedule, which I did for July 26. My wife stayed home all day and even lost a day of work just to be there. When the delivery team finally showed up, they unloaded the fridge in front of the house but then took it back, saying it was damaged and that they would notify me when a replacement would be sent. I waited two more days and never received any update. Eventually, I decided to cancel the order out of frustration. This experience was extremely disappointing. The lack of communication, irresponsibility, and disregard for the customer’s time is unacceptable. I waited two full weeks for a product that never arrived. I do not recommend this company based on this experience.