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Best Buy South Austin
Services Offered
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Frequently Asked Questions About Best Buy South Austin
How do I check product availability at the South Austin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Austin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Austin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Austin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2956 reviews)
Daniel H
February 15, 2025
1 out of 5
Terrible decisions made by a manager. I bought 6 TVs in November but only got around to unpackaging them three months later. One of them was completely smashed inside. I knew I was outside the return window but figured I would explain and hope for the best. The young girl who helped me was super kind, but unable to get approval for a return or replacement. Fair enough. I asked her if she would just throw it away since it was worthless. She said of course before being interrupted by a female manager who said they would have to charge me to dispose of the tv they broke. Unbelievable. I’ve bought over 100 TV’s from this Best Buy, but that busted one will be the last, not because they wouldn’t replace but because they tried to charge me to dispose. Ridiculous
Response from Best Buy
February 16, 2025
Hello there, Daniel!
Thank you for taking the time to reach out on Google with a review. I can definitely understand the desire to have all of your TVs in working order out of box as intended, and the need for support in store in a situation similar to this. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64817766 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
adam w
February 09, 2025
5 out of 5
Just got back from best buy in south austin. Was looking for laptop b/c battery in my current one is on its way out. Brad, the manager, was extremely informative and helpful. Clearly an asset to the company. The guy who helped me at the geeksquad counter was great too.
Marie-Tess F
February 08, 2025
5 out of 5
Helpful staff and convenient location. Found what I needed
JL
February 05, 2025
1 out of 5
Worst Best Buy in America. Avoid at all costs. Go anywhere else to buy your large appliances. This place is a nightmare.
Response from Best Buy
February 05, 2025
Hi, JL,
Thank you for leaving a review. Purchasing appliances should be something you look forward to, not be disappointed in. If you'd like assistance, please reach out on social media via private message with your name, phone number, and email. Please mention Google Review 64780277.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan