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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4094 reviews)
Laurence K
September 02, 2025
1 out of 5
I bought a TV here yesterday because of a good Labor Day sale price and because they said they could deliver it same day. They did not deliver it. Tuesday they're answering service at corporate level could not tell me when the TV would be delivered maybe in 3 to 4 days and could not connect me to the Irving store where the TV was bought. So I drove all the way back to the store and the store told me it was out on the delivery truck and there was nothing they could do. The shipping service they use cannot be called or communicated with. So I drove home and waited all day a second day. The delivery dropped the large screen TV on someone else's doorstep and texted me asking me to bring it inside as soon as I could. Luckily they took a picture of the wrong door and included it with their delivery text. Now Best Buy says I should get a replacement TV sometime tomorrow, but have to wait at home all day again a 3rd day for delivery & to sign for the TV when it gets there. The delivery company actually blurred out the number on the door in their own photo.
alvino n
September 01, 2025
5 out of 5
Esa lente lugar
Mark B
August 27, 2025
2 out of 5
Understocked and difficult to find sales help. I went in for an item listed as "in stock" online. Employee told me that it was listed that way because they could order it to be delivered in 2 days!!
Response from Best Buy
August 27, 2025
Hello, Mark,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. We’d like to get this reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/h82dlu), X/Twitter (https://bby.me/gw64iu) or Facebook (https://bby.me/u9o2hv) with the full details of your situation. Also add Google Review 35737. We look forward to hearing from you.
Sincerely,
^Deysha
Desiree D
August 26, 2025
5 out of 5
Overall, great service and location. The checkout line on Sunday afternoon moved very slow