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Frequently Asked Questions About Best Buy Irving
How do I check product availability at the Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3967 reviews)
Santana C
March 29, 2025
3 out of 5
The lady in the cashier area didn't want to help put the phone case on the phone after purchasing. Bad customer service smh🤦♂
John W
March 25, 2025
1 out of 5
Purchase an online order went to pick up wasn’t ready store was damn near empty no reason to have to wait with multiple employees walking around in their cellphones
Response from Best Buy
March 25, 2025
Hello and thanks for reaching out on Google, John.
We understand the frustration when a store pickup order is taking longer than expected. There are several factors that can lead to the wait time for your order to be ready. Most store pickup orders take about an hour to get ready, but there can be additional verifications that must take place that can result in a longer wait. We recommend waiting until you have received the email letting you know your order is ready to be picked up before visiting the store.
See more here: https://www.bestbuy.com/site/help-topics/fast-store-pickup/pcmcat218900050012.c?id=pcmcat218900050012#jl-curbside
If you have additional questions or need of assistance, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64968617.
Kindly,
^Graham
tanner h
March 21, 2025
5 out of 5
I stopped by this location two times in the last two days and both times I walked in the door I was immediately greeted and assisted. It’s very refreshing to have employees that are helpful instead of ignoring you or being pissed when you ask for help.
Dadrian T
March 13, 2025
4 out of 5
Came in a couple times for warrenty trades. I can tell the people here don't like me, but they're really good at not showing that, only bad thing is the waiting line. Other than the lines, I would recommend this best buy.