Best Buy Irving

Cautionary Tale about Store Pickups TL;DR - avoid this store because their customer service might mark your item as picked up and give it to someone (or keep it themselves) I placed an order online and part of it came to this store. When I picked up the other portion, it initiated pickup at the other location. Shouldn't be an issue because they won't have my pickup code or ID, right? Wrong! While I'm at another store 20+ miles away, this store marked my item as picked up. I immediately call the store phone number and speak with someone, who then transfered me somewhere else (outsourced customer service more than likely). I explained the whole ordeal AGAIN and then after about 10 minutes on hold, the gentleman told me I can either go in and talk with the store (I called them originally, hence why I'm on the phone with you), or they could escalate and issue a refund. He then proceeded to tell me that it might not get approved since it shows I picked up the item. What? It is ridiculous that I am even having to go through this, let alone you telling me I might be out my money. I either want the item or want the refund, plain and simple.

Picked up my new HP laptop which Geek Squad had just transfered the data from my old laptop on to it. I really like the Geek Squad service. They have pulled me out of the hole a few times.

Love the advice from people that know what they're doing. Recommend for all your tech needs.

Associate could not help me , she said she would send someone over that could help me and no one ever came.