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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2370 reviews)
Gabriel “
April 09, 2025
1 out of 5
Do not order online to pick up at store. They are stealing your money. Bank account charged twice for same item and all they can say is here’s a code number and id number dispute with your bank. Take your business elsewhere where your money isn’t being stolen. And then being told it’s your problem.
Response from Best Buy
April 10, 2025
Hello there, Gabriel!
Thank you for taking the time to reach out on Google with a review. We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65027835 in your message. You can find us here:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Please don't hesitate to reach out to us!
Sincerely,
^Ryan
TJ N
March 31, 2025
1 out of 5
Pretty sorry that you can't reach anyone in the store by calling the store number.
Response from Best Buy
March 31, 2025
Hello,
Thank you for the review. To ensure we provide excellent customer service, our stores are currently not accepting calls and assisting customers in store. I understand that can be frustrating.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64991533.
Regards,
^Kristy
Kim A
March 29, 2025
5 out of 5
In today's world where customer service is non existent, my Mother in law and I the absolute best service today in Peoria's Best Buy with Tara in the cell phone area.
We went to B.B. to look at the Jitterbug phone for my Mother in Law, who has dementia. As we were looking, Tara happened to be walking in with her lunch. She set her lunch aside and began helping us. She helped us every step of the way making my Mother in law feel confident and myself and the rest of the family feeling like this was the best choice for her. We cannot thank enoughTara for her kindness and compassion. It did not go unnoticed.
Adam E
March 20, 2025
3 out of 5
Not a bad store. But for car audio I personally would find another place
Response from Best Buy
March 20, 2025
Hello,
Thanks for sharing your feedback with us. While I'm glad to hear that you like our store, it isn't great to hear that you'd rather shop elsewhere for car audio. I'd like to have our corporate team look into this with you to learn more.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited, and mention your "Google review 64950081".
Sincerely,
^Melissa