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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2421 reviews)
Scott c
August 27, 2025
1 out of 5
Typical retail for the current economy. Stood at the mobile counter for 20m while the ONLY associate in phones was helping another customer with a new phone. I realize he was busy but retail 101 is too at least acknowledge your waiting customer.
No acknowledgement, no manager watching their floor for customers needing help. We went up customer service to see if maybe geek squad could help, and was told he's the only one working in phones today. Not what do you need, let me get a manager, how can I help, nothing but he's the only one in phones today.
I guess I'll cancel my annual GSBT tech support.
Michael M
August 27, 2025
5 out of 5
Went in knowing nothing about what I was looking for and the guy who helped me was very helpful I didn't get his name but he did a great job
Timothy T
August 25, 2025
1 out of 5
Like a big Wal mart electronics section. Just sad.
Response from Best Buy
August 25, 2025
Hello,
Thanks for sharing your feedback. We strive to be able to provide better selection and service than other local stores who carry electronics, so hearing this doesn't quite meet that. We'd like to learn more on what happened to prompt your review.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/78zzuu), Twitter/X (https://bby.me/f4wg2x), or Instagram (https://bby.me/lclcxh), and refer to your "Google review #34732" in your message.
Sincerely,
^ Melissa
Thomas
August 24, 2025
5 out of 5
Nice and helpful