Bad customer service was ingnored, wanted help getting raybans also lowkey felt racist because they ignored me and helped a white guy immediately
Response from Best Buy
May 12, 2026
Hello!
Thank you for your feedback. We're truly sorry to learn your experience with us didn't offer the welcoming interaction we aim to provide. Your concerns are greatly valued, and we appreciate you bringing this to our attention.
So that we can formally document your feedback and address any additional questions or concerns, please reach out to us on Facebook: (https://bby.me/sfXTH7), Instagram: (https://bby.me/dsT4e8), or Twitter: (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 151348 in the details.
Usually very quick and helpful. Someone is usually in front of the store to greet and answer questions you may have.
Always responsive, they price match as promised, and pickup is easy. The staff is friendly and anxious to be of help.
I purchased a kenwood DPX505BT, WIRING HARNESS, AND MAESTRO INTERFACE MODULE. This for a 2020 jeep compass. I was advised by the staff it was compatible and I had everything I needed. After the web link wouldn't reckonize the radio model or so i investigated, none of these items are compatible with the compass. I know I should researched myself but that's what they are there for. All I want to do is return it all and go elsewhere. I have a feeling it's not going to be simple to get the 470 dollars back. I believe the young gentleman who helped received bad data. He was extremely nice and helpful.