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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2526 reviews)
Pete C
May 31, 2026
1 out of 5
Worst experience I have ever had , they delivered my tv yesterday and when I went to take it out of the package, the screen was cracked. It was open box but was in perfect shape at the store when I purchased it. They damaged it when packaging it or delivering it. They would only offer to send it to geek squad for repairs or give us a $100 off new one which would be $200 more to pay over what we purchased the open box for. Manager was not understanding at all and could care less that we returned the TV and the other $1200 in sound system. Never going back.
Response from Best Buy
May 31, 2026
Hello. Receiving a damaged item is far from ideal, and we would be glad to assist you and see what other options may be available. If you have a moment, please reach out via Facebook (https://bby.me/jZa7Ra), Twitter/X (https://bby.me/ddy1XC), or Instagram (https://bby.me/Ty37dz). When reaching out via social media, be sure to mention that it's in response to Google Review number 159496.
Thank you.
John V
May 30, 2026
1 out of 5
Very poor customer service. Took the cable in we needed. The kid walked way ahead of us and brought us the wrong thing. I told him it was wrong and his reply was "That's all we got" and walked away!!!!! No help whatsoever!!!
Steve H
May 28, 2026
1 out of 5
Failed to show up to install a TV twice. Lied about the cancellation reason, and continued to give me the runaround. I cancelled and found a local handman on facebook to do it same day and for half and they did it very professionally.
Response from Best Buy
May 28, 2026
Hey there, Steve,
We understand your frustrations surrounding your recent service. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/d9ssWZ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##158276"
DaveC
May 27, 2026
1 out of 5
It’s a clip joint. Sold me a defective laptop. Tried to return it and they didn’t have any functioning ones. So I upgraded for $400. And then I asked them to prove that the new one worked. They did, then said, “Oh, that’s $40 extra”. Not sure it’s a safe environment either.
Response from Best Buy
May 28, 2026
Hello,
Thank you for the review. We understand your concern with not being sold a working laptop.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 158168