Frequently Asked Questions About Best Buy West Madison
How do I check product availability at the West Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2945 reviews)
GEORGE N
July 28, 2026
1 out of 5
I ask The manager to
Do some about this , is very unsafe looks like they dont care about us that we can get hurt or brake the cars
Response from Best Buy
July 28, 2026
Hello ,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #194654 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/osNppk)
• Twitter/X (https://bby.me/NJ5hIw)
• Instagram (https://bby.me/2i8f51)
Zhui R
July 24, 2026
2 out of 5
Bro, have you been to a Best Buy? The best they can do is, "not great". Walk in one and see for yourself. It's just a 2/5 company now; no shade.
And they didn't have what I was looking for. 😤
Response from Best Buy
July 25, 2026
Hi there, Zhui,
Thank you for leaving a review. This is far from the perception that we want our customers to have.
If you require support finding something, please feel welcome to send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/G3CGl0), Twitter/X (https://bby.me/sCQZVB), or Instagram (https://bby.me/E6i1az).
Please mention the phrase “Google review #193056” when messaging us.
Pamela R
July 20, 2026
5 out of 5
I had a great experience. Came in with what I thought was a broken cell phone. Victor was very helpful with replacing the screen protector. Come to find out that was all that was broken. He made my day!
Holly P
July 11, 2026
1 out of 5
The virtual assistance is literally the worst. I don’t mind AI but it’s unable to understand you. If you call the phone number, they won’t connect you with the actual store but someone in Southeast Asia. The two people I spoke with were unable how to answer my question. Highly disappointed and will no longer support Best Buy as a store.