Best Buy West Madison

Extremely disappointing customer service. I came here specifically to look at TVs because I was considering buying one. I spent around 30 minutes walking around the TV department trying to find an employee who could help me. There was nobody available. Several employees I tried to approach seemed to avoid me or simply walked away. Eventually I found an employee wearing headphones. When I asked for help, he seemed annoyed and uninterested. He checked the TV I was looking for on the computer and confirmed that it was in stock. When I asked if I could see it, he told me that TVs were not his department and that I should go back to the TV section and try to find someone there — even after I explained that I had already been waiting there and couldn't find anyone. I came in ready to seriously consider purchasing a $1,500–$2,000 TV. Instead, I spent half an hour trying to find someone willing to help me. I don't expect exceptional treatment — just basic customer service when I'm trying to make a major purchase. Very disappointing experience.

I came into Best Buy to buy a gaming laptop and planned to pay with my Chase credit card. Instead, I was persuaded to open a Best Buy credit card because I was told I would get a discount and could use the savings on other gaming items. I was also assured I could pay off the Best Buy card immediately with my Chase credit card. After opening the card, the manager informed me that wasn’t possible, and we had to redo the entire transaction. Even more frustrating, the employee denied telling me that I could use my Chase credit card, even though that’s exactly what he told me. I also expressed concerns about my credit score and was told opening the card wouldn’t affect it. I left with a credit card I never wanted and feeling misled. I wish I had trusted my instincts instead of the advice I was given.

I ask The manager to Do some about this , is very unsafe looks like they dont care about us that we can get hurt or brake the cars

Bro, have you been to a Best Buy? The best they can do is, "not great". Walk in one and see for yourself. It's just a 2/5 company now; no shade. And they didn't have what I was looking for. 😤