My mother came this Sunday, to get a lively phone. I don't who sold it to her. They were supposed to set it up for her and now she doesn't know what to do. I will be refunding the phone. "Great customer experience", from Bestbuy, wouldn't be surprised if they are discriminating people.
Response from Best Buy
January 26, 2026
Hello.
Buying a new phone should be a fun and easy experience. If your mother has any questions, have her reach out to us on social media. Be sure to reference the review number, 109286, when reaching out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Came in to get a phone yesterday. No one was able to properly give me information. I asked which one has more stable recording and which is better for low light. The guys there love apple. So they told me iphone. There was a guy no offense that has a gap, he gave me so much information. But he was not here.
Stephanie O
January 18, 2026
I had three geek squad that really helped my husband and me get through the experience of buying a new computer and transferring all the files and data. Ryan helped us identify what was needed as we set up the appt. Ant and Isaiah really got us through all the application set ups with our pile of passwords on paper notes. Thank them for their patience and kindness it was a great experience.