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Frequently Asked Questions About Best Buy West Madison

How do I check product availability at the West Madison Best Buy?
How do I check my order status?
My local West Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Madison stores’ holiday hours?

Recent Reviews

4.1
(2945 reviews)
GEORGE N
July 28, 2026
1 out of 5
I ask The manager to Do some about this , is very unsafe looks like they dont care about us that we can get hurt or brake the cars
Response from Best Buy
July 28, 2026
Hello , Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #194654 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/osNppk) • Twitter/X (https://bby.me/NJ5hIw) • Instagram (https://bby.me/2i8f51)
Zhui R
July 24, 2026
2 out of 5
Bro, have you been to a Best Buy? The best they can do is, "not great". Walk in one and see for yourself. It's just a 2/5 company now; no shade. And they didn't have what I was looking for. 😤
Response from Best Buy
July 25, 2026
Hi there, Zhui, Thank you for leaving a review. This is far from the perception that we want our customers to have. If you require support finding something, please feel welcome to send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/G3CGl0), Twitter/X (https://bby.me/sCQZVB), or Instagram (https://bby.me/E6i1az). Please mention the phrase “Google review #193056” when messaging us.
Pamela R
July 20, 2026
5 out of 5
I had a great experience. Came in with what I thought was a broken cell phone. Victor was very helpful with replacing the screen protector. Come to find out that was all that was broken. He made my day!
Holly P
July 11, 2026
1 out of 5
The virtual assistance is literally the worst. I don’t mind AI but it’s unable to understand you. If you call the phone number, they won’t connect you with the actual store but someone in Southeast Asia. The two people I spoke with were unable how to answer my question. Highly disappointed and will no longer support Best Buy as a store.

About Best Buy West Madison

bestbuy.com