Saw a great deal on a TV marked "Open Box - Excellent" online, so ordered it for store pickup despite it being a 45 minute drive. When I got there, the TV was in pretty rough condition and had no remote. The BB employee explained to me that open box TVs sometimes don't come with all the pieces. But this TV was marked "excellent", and a TV with no remote and no physical buttons is not particularly useful. He didn't make an effort to go find the remote, so I had to return the TV before I even left the store. After struggling for a while to process the return, he had to call another employee over. That employee also tried to convince me to keep the TV (had to explain the no remote/no buttons thing again) before finally giving me my money back.
It wasn't long ago I could go to Best Buy when I had an actual problem or needed advice on a purchase. Now when I go there I have to explain to them how buttons work.
A little pricey but they went out of there way to help me
I can't remember his name, maybe Caleb, I'm So sorry. The man at the middle desk was pacient and clearly took pride in his work. I had a bunch of more nuanced questions that I didn't want to waste my time coming back for.
He did a great job as well suggesting the correct items to fill those needs.