Best Buy West Madison

The pick-up offer said 1 hour. It will probably be close to 5 hours when the item is large. Not fun!

Recycled a nice Logitech mouse to get a coupon toward the new mouse I wanted. We couldn't use it on the mouse because it's part of a "bundle" right now. It wasn't on sale and it was being purchased as a single item, but they couldn't apply the coupon to it. Manager couldn't tell us when the mouse wouldn't be "bundled," wouldn't give us the old mouse back, and wouldn't let us just take the discount with the coupon off of the original mouse price. Lost my mouse and got a useless piece of paper instead of the mouse I needed. Manager wasn't sympathetic or able to explain anything coherently. He also conveniently wasn't wearing a name tag. We pay for a credit card here and everything. Going to cancel the credit card as soon as possible at this point. I don't understand why anyone would die on this hill to get an extra 15 bucks out of me one time instead of keeping my monthly payments. Update: followed up on phone and social media using the code they gave, both time-consuming processes, and basically the mouse could be on sale if it was bought with an applicable computer or monitor - that's the bundle - and that's why the coupon is unusable. Neither employee could give me a day where the mouse is not part of the bundle, which would make it eligible for use with the coupon I traded my old mouse for, and I still can't have the old mouse back. My coupon expires pretty soon, so it's probably useless unless I keep going back in person and trying it over and over. Ultimately, the phone person was useless, but the online representative confirmed that I should be able to use that coupon and got it fixed. They can't fix anything if you don't have an account, which kind of sucks. This took about 6 hours to get my $15. It costs these companies about $2000 to remove a bad review. I'd say that best buy in general is okay, but the fact that the manager was such a jerk and made me jump all these hoops just to replace my work mouse is deserving of one star whether or not I ultimately got to redeem my coupon.

I brought a 3 year old laptop into Best Buy Geek Squad 2 days ago. The facial recognition and password stopped working even though I didn't change my face or password. :) We knew that it would have to be reset. The Geek Squad supervisor took well over an hour to help us get Windows reloaded on it and get us back into it. They were so helpful it was amazing! Then, after all of that help, they didn't charge us. I don't know if that is normal, or just because we had ordinally purchased it there, but it was very much appreciated! We even tried to pay, but they said it was ok. This made me want to do more spending there to ensure that they stay in business. The people there are always so knowledgeable about things and which products to get. Thank you Geek Squad and Best Buy!

Absolutely the best! I thought I was in peril with an issue I was having, but the people at GeekSquad and the tech department were so helpful. They understood my situation and were able to do a perfect job getting me what I needed and more. Went in to return a laptop because it wasn’t compatible with Linux and I left with a new laptop, monitor, mouse and mousepad, and headphones. All at no extra cost. Truly made my day😁