When we first arrived to look at TVs a person asked if we needed help but we were still browsing. Then when we had questions we waved at the person who asked and he never came over
I'm confused as to how this store can have so many employees and such poor customer service. Every time I go in, I have to hunt down employees to help me, only to find them hiding in the aisles, chatting with one another. If you can actually find someone interested in helping, service is decent, but it shouldn't be a dang safari to grab someone. It's at the point where I know I won't get any service at this store, so I just go in to view display models of what I want and then buy them elsewhere online.
Response from Best Buy
October 10, 2025
Hello, Shawn,
We appreciate you taking the time to leave your feedback. Trying to find an associate to assist you should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/83k2h7), Twitter/X (https://bby.me/a2q1sg), or Instagram (https://bby.me/dk5rls). Please reference Google Review #53930.
I need saying so many thanks for people work I’m Best Buy west size Madison Wi. Special Orlando and Torin ( the both work in Verizon) always they happy to help me. Thanks a lot
Had literally nothing bro. So empty literally had nothing there.