Mieczyslaw K
April 01, 2025
Will from the repair desk is awesome he fixed my laptop within minutes 😀
Highly recommend!
Not sure if this particular store is wholly responsible, but my experience with Best Buy should be noted. I opened an account with $5000 credit last year and spent thousands on TV, sound bars, PS5, etc. Paid off credit card with personal credit card and closed account. Discounts with credit card account were taken advantage of and don't plan on ever spending money at Best Buy after delivery and install issues arose. Cancelled account months ago and received email today stating membership dues of $179 will be automatically billed on April 28th. Not sure how a cancelled account can be renewed. Chat with reps on website were unsuccessful until the third rep named Emilie actually seemed to make progress. cannot remove personal credit card info from account without putting in valid credit card to replace, such a scam. Filed complaint with BBB and will update when they respond. I would warn anybody about opening account with BB.
Response to response: Don't have ANY social media accounts and won't be contacting you any further. Have incident number 354978911 on file with your corporate HQ assuring me this will be taken care of. If not, BBB has a complaint on file and will follow up with that if progress isn't made before the threatened renewal on April 28.
4/1/2025: BBB has replied and assigned this a case number of #23135713. Corporate headquarters should be responding.
Response from Best Buy
March 30, 2025
Hi Glen,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you've encountered these issues with your account and membership, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64986210.
^Caleb
Se encuentra de todo. Aceptan devoluciones sin problema
Multiple times I have ordered for in-store pickup and they wait until the very end of the day it is supposed to arrive to tell me that it has been delayed by several days. These orders have been time sensitive, it is ridiculous that they never honor the date that the delivery is supposed to be arriving. This has caused issues for me, and I expect compensation. I would have ordered elsewhere if I knew it wouldn't arrive on time. Exceptionally frustrating.
Response from Best Buy
March 21, 2025
Hello, Mitch,
Thank you for leaving us a review. As a consumer myself, I understand the importance of timely delivery for ordered items. If this happened to me, I would also be reaching out for support. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64951842" when reaching out via social media.
Thank you,
^Ruby