Best Buy Westminster

Thanks to the awesome guy in the automotive service area who fixed my car radio promptly by replacing the fuse. And didn’t charge me anything. I really appreciate it.

Great customer service

My partner and myself went to look for a new TV for our living room. We walked thoroughly through the area into the clearance section. We found a TV without a price so I had to ask for help...to be helped by someone else. About 5min later, a (disheveled) young man appeared. I asked him "Hey, I'm just wondering how much you want for this TV, it doesn't say...". Although he scanned it, it wasn't "working" so he walked back to some random area to figure out the price, so when he came back, he said "yeah, this TV is $3200..." At first I was like "this must be wrong" so I politely said "$3200!? Are you sure ? It's a 65" TV, no box, dirty.. " Then, I was informed by him that "Well, the TV was originally $7k+! It's a great deal you're getting 2k off a 7k TV!" Mind you this is prices not resolutions... I will admit I laughed at the price he was saying bc I didn't see a single TV for more than $250 in the area of clearance TV's, I also cannot recall a TV more expensive than $4-$5k in the whole store. I said "Thank you for checking but that price is kinda just disrespectful based on its condition, no box, no wires, no warranty..." Then I got a taste of this kid's true character and man was it UGLY... I felt like he was "fighting" me about the TV. When he wouldn't stop lecturing me about this amazing deal I asked him "okay well where is that $7k TV new?" He said something like "okay, I'll find someone to help you... " Nobody said a word until we left and the security guard said " have a nice day". I take my reviews very seriously. I don't write a negative review unless I feel like it's truly warranted. I guess just be careful when shopping at best buy bc you might buy a TV for $4k when it actually retails for $1100...

Don’t support Best Buy anymore. They don’t care about you as a customer. I’ve tried to support them because they were always great, had good products and I loved the Total Membership. I’ve spent over $15K in the last couple of years there even though there were better deals and great customer service at other competitors like Micro Center. I ended up spending 4 days and over 8 hours trying to get help for getting my Microwave fixed using my Total Membership, but never did. It’s absolutely sad and crazy how bad their customer service process is!! They are no longer loyal to their customers like they were a couple of years ago. The first time I called, the system hung up on me while I was on hold for 5+ minutes. Then when I called back and finally got someone, they were really friendly, but the call would disconnect when they put me on hold or transfer me and the call would disconnect. This happened over 12 times!! I was on hold for several hours combined. They only called me back one of those twelve times. But then when they called me back and transferred me to someone who could help me, it hung up on me again and they never called me back! So I tried the online chat, but that also got wiped out 3 times because their page web page refreshed and kept asking me to confirm my email or the app on the iPhone would just take me back to the home screen. I used Safari and Google chrome on my Mac and the app on my iPhone. No one ever called me back except for that one time. Almost every time I talked to them again, I had to restate the reason for my call or chat. Somehow I didn’t get the emails saying that the credit card they had on file was bad and so my membership was going to be cancelled. It’s really weird because I got all the other emails about the Total Membership. Finally I talked to someone who said they would do me a one time courtesy and reinstate my Total Membership back to the same plan I originally signed up for and that all my products would be covered if I paid the $179.99. So I did. Then he transferred me to the department to have someone help me get my microwave fixed. But they said that it was going to cost like $160 plus some other fee. I said that my Total Membership should cover it and they said that it only gave a 20% discount and that the old Total Membership plan I had was canceled because of a payment problem. I was like !$%^&$!!! What?!?! They opened a case to get it looked into. It had been 2 days and I never heard anything from them. So I contacted them and they said that they wouldn’t reinstate it. They didn’t care at all that I was a loyal customer. They lied to me about getting my membership reinstated. Just so bad and unfortunate. I really think they were losing money on the older Total Membership plan and want anything related to it to just go away. Guess what Best Buy? It worked!! You won’t see me again.