Best Buy Westminster

Lovely establishment. Needed a double charge/aux cord and asked an employee and he knew the aisle off the top of his head and really saved me a lot of walking around aimlessly time so thank you for that!

I recently had a disappointing experience at the Best Buy location in Westminster. I initially visited the Northglenn location to purchase a laptop, but they didn’t have it in stock. They kindly verified that Westminster had the item, so I purchased the laptop with the plan to pick it up there. Upon arriving at the Westminster store, I went to the front counter, and was greeted by a young woman informed me that a manager would need to assist me because they believed the laptop wasn’t in stock. No problem I assumed this could be resolved with a refund or by shipping the item from another location. Unfortunately, the manager, Amy, came to the counter without greeting me and went straight to the computer. Throughout the interaction, she kept pulling her cell phone out of her pocket, texting and looking at the screen, which came across as unprofessional. When she finally addressed me, she said, "We don’t have it." I asked, "Okay, so now what?" and she stared at me for a moment before responding that they could issue a refund. What followed was even worse. She called someone at the Northglenn store from her personal phone, asked the person on the other line if he/she was working today? She told them saying they needed to verify the order because she didn’t want to deal with it. She started agressively demanding orders at other employees, and then stormed off, saying they would check one more time. This was strange because we we're just standing there not frustrated or upset at the situation, assuming it'll be resolved. Throughout the interaction, I barely had a chance to speak. Her tone with both me and her staff was completely unacceptable she came across as rude and impatient. To make matters worse, her appearance was unpolished for someone in a managerial role her shirt was unbuttoned, exposing chest tattoos, and her crazy long nails not to mention looking at her cell phone multiple times in front of customers and texting. While I understand that everyone has bad days, her behavior and attitude were inappropriate. As a manager, she should set a better example for both employees and customers. Thankfully, another manager named Isaiah stepped in. He was personable, apologetic, and professional. I advised him there was no need to apologize as its no ones fault it wasn't in stock. He explained my options and assisted me in having the laptop shipped. The process was smooth from that point forward, and I left feeling like the issue had been resolved appropriately. While I appreciated Isaiah’s professionalism, my overall interaction at this location left a bad impression. I’ve shopped at other Best Buy locations, such as Fort Collins, Littleton and Northglenn, without any issues, so this experience was particularly disappointing. I hope Amy receives additional training on customer service and professionalism, as her behavior was unacceptable for someone representing the Best Buy brand.

The only reason why I’m giving this store 2 stars is for the staff Yahir and Nathen that helped me purchase headphones. However the manager Amy made me feel very uncomfortable. I felt racially profiled from the moment she laid eyes on me. She was rude when I asked her for help and after giving me a very vague explanation I found Yahir who gave more of a manager like customer service experience. Amy had her staff crowding me at one point when I was trying on different headphones to test the music quality which was comical. I really hope HR sees this and brings her in for questioning and better training. I’ve worked retail before as a manger and now a behavior analyst and her managerial efforts are trash.

Terrible customer service. Staff is rude. It’s no surprise that Amazon and Walmart are doing so much better in this economy than Best Buy. Best Buy offers nothing. Their prices are no better and the in store experience is awful.