Best Buy Littleton

Professional service! Do yourself a favor and don’t go to Walmart or anywhere else for electronics. Good prices as well

Great customer service!

My dad went in to install a car stereo that he purchased weeks ago, but upon arrival, he was told he would need to pay an additional $270 for a part due to their mistaken order. The installer (Edwin) was helpful and understood. Then the cashier he talked with was kind and tried to help in any way that he could. My dad ended up deciding he wanted to get a refund to which the cashier had to get a manager for. The store manager came out and immediately started being rude to my father. He refused to give my father cash back on his return and my father asked why to which the store manager, (Scott T) told him that we live in a “cashless society”, and it is their policy to send a check in the mail. My dad refused to get a check mailed to him when he paid for it (in cash), with no warning of their “policy”. Scott got frustrated and shoved the product back into my dad’s hands, refused to allow my dad to return the item, and told him to leave the store. After a lot of discussion, another manager walked in trying to asses the situation. Finally, Scott said he would “try” and find the cash. The customer service was absolutely horrible and I would recommend that anyone needing help would search elsewhere.

I like this Best Buy when you walk in there’s a guy that ask you what you need help with he’ll call that department and send you in the right direction friendly staff clean store