Very good service. The staff was very helpful.
Ashley A
November 01, 2025
We popped into Best Buy today to gather some information about TVs and upcoming sales. We matched with an incredible Salesman, Mason, and walked out with our dream TV and new Sound Bar- all within our budget. Mason was incredibly patient while walking us through all our options, and very knowledgeable about the various brands we were interested in. We are so grateful, sitting on our couch tonight watching our beautiful new TV with a wicked new sound bar! Thanks, Mason! And Best Buy- give that guy a raise!
Specific to the auto install department. Would give zero stars if possible. Scheduled an appointment many days in advance after providing very detailed notes to questions asked by Best Buy rep prior to appointment. Showed up and the guy said the install would take him 3 hours and “it would be rude to make another customer after me wait”. Instructions for the dash cam say it would take 45 minutes…. He never installed it and completely wasted my time. Called Best Buy and they confirmed it shouldn’t have taken long than an hour and a half . Horrible customer service by the tech
Terrible checkout experience. Jan, an older gentleman, threw the product I purchased and handed me a wrinkled receipt. I’m not sure what may have been going on with this employee, but this behavior was unprofessional and unnecessary. I did nothing to instigate the incident, and I was not a fan of how I was treated.
Response from Best Buy
October 27, 2025
Hi, 
To receive that level of customer service is frustrating. We would like to get more details about this interaction. Please feel free to contact us on social media links. When doing so, mention review #61260. 
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