Best Buy First & Main

A best buy is a best buy now a days. They usually have what I'm looking for when I go in. Always ingesting to see what they decide to stock as a company.

Had what I was looking for. Staff on the floor was kind of rude. But overall a good shopping experience.

Worst customer service I have had in Best Buy. Guys standing around, wasn’t acknowledged while I was in the TV section for 30 minutes. After the second time asking for help Casper came out. Casper redeems this experience. He’s so knowledgeable on TVs and was so pleasant to deal with. Found a steal w a returned OLED same day.

I entered the store a little after 11 am on Wednesday, Jan 22nd 2025 at the New Center Point location. I was buying my lady a surprise birthday gift. It was cold that morning. I was wearing a Nike suit and hat. I noticed the security guard at the entrance. While the other customers entered before me. This big loud security lady looked at me and started yapping about helping me and how she knows all the deals very loudly? I politely said no thank you and proceeded to head to the computer section. The security lady was still yapping very loudly and singled me out as I was walking away. She said nothing to the other customers who entered the store before me. It was very weird. This guy was helping me checkout with my order. I put some cash down and paid the rest on my card. I counted the cash in front of him and handed it to him. He counted it…twice and placed each bill in the air to verify that it was real. Ok…cool. But then he called another person on the radio to recount the cash? I am looking at these 🤡s Iike WTH is going on and the second guy reconfirmed the amount that I have provided. I got my receipt and items and proceed to leave. As I exited the store. The loud security lady said thank you for coming. Then grabs her little radio and said the guy in the black hat is leaving? 😂 I cannot make this up. I served this country proudly and will do it again without question. I also retired from working for the government. I take care of my family, pay my taxes and mind my business. I have been all over the world and have met so many people from different backgrounds. Just because a person does not look like you, dress like you, speak like you. Does not make them a bad person. You BestBuy employees need to learn some common sense, respect, stop being so scary and judgmental. The experience coming into the store is supposed to be welcoming. I felt like all eyes were on me as if I was not supposed to be there. Everyone with a little radio was watching me? 🤣 Please do better and if you guys are having issues with shoplifters. Find a better approach. Stop making things so uncomfortable for the customers and obvious. Next time I’ll just order from Amazon. 😜