Best Buy Sharpstown

Excellent service good environment

I just came back right now from this best buy store on GESSNER, last week Friday 24th of April 2026. I wanted to buy a laptop They showed me many type of laptop computer and I pick one the young man told me that the one I want is very new and they don't have it in the store that I can pay and come to pick it up today Friday 1st of May 2026. On getting there the customer service lady game me a laptop and I opened it behold it was not the one they showed me and told me the price is $649 total came to $724 and I paid as soon as I want back to the guy who sold me the laptop he said somebody else was going to attend to me. I know something was wrong the new boy came and said that the price I paid is not for the laptop I wanted but for the one they gave me, I ask them to get there manager because I was told that the laptop I wanted is sold $1199 and i have already paid $725 in anticipation for what i wanted the manager then gave me the option of a refund after 1week of wait that is FRUAD coming from a big company like BESTBUY where do we go from here. Please do not pay upfront in BESTBUY, see what you want pay and pick it up on the sport if they ask you to come back to pick it up go elsewhere to buy because you will not get what you paid for or the price will change by the time you go back to pick it up. Or go and get used system.

Good

TLDR: Old management team was fired. New management team is rude, unhelpful, and mistrained. Bad Supervisor: Hugo _______________________________________________________________ Very disappointed with your store leadership at this location. I had a gift to return (no gift receipt, unfortunately) and specifically called a Best Buy store, in advance, to confirm what could be done. A manager on duty advised that I could take it to ANY Best Buy store, and, if a transaction was not found via email or phone number, a store credit would be issued as a no receipt return without tax reimbursement. Well, I brought the items to your store... was advised the previous leadership team were all let go, all managers at this location are new, and said policy does not exist at Best Buy. This was a complete lie... after leaving, I called THREE other stores to inquire and all confirmed that this policy is in fact active and true. Unsure if your management team is just not trained sufficiently, or if this was a personnel-specific issue (the supervisor who assisted me was very rude and advised he was the only member of management in your building on this day). Regardless, I would like your store manager to escalate this issue to district leadership and rectify the situation accordingly. Neither myself nor other Best Buy customers should be treated in this manner, and all Best Buy store locations should be servicing customers the same.