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Best Buy Willowbrook
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4912 reviews)
Diane R
April 17, 2025
4 out of 5
Great choices for laptops
Todd T
April 14, 2025
1 out of 5
This location needs a -5 star!! What a JOKE of a business!! More employees in the store than customers and it was more important to put up stock then help an active customer ready to buy multiple items. Waited for 30 minutes and NO ONE came to offer assistance. Employees walk right past you and won't bid you the time of day. The web site showed they had in stock what I was looking for and after asking 2 employees to get me some assistance and NO ONE ever came. I was tired of waiting and after asking the door greeter for assistance as well, he blew me off that they were busy. Management has no idea what's happening on the floor. Obviously THEY don't want my business!!!! I will be sure to take it elsewhere from now on.
Response from Best Buy
April 15, 2025
Hello, Todd,
Thank you for providing your feedback on Google. Here at the corporate office, hearing that you never received and customer service despite asking two employee is frustrating. Please connect with us on social media private links below. When you are reaching out mention "Google Review 65042847", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Castaneda
April 14, 2025
5 out of 5
A classic place for all your electronics and more
Kevin H
April 10, 2025
5 out of 5
Great service helping me pick out a phone