Best Buy Willowbrook

I had a really disappointing experience at this location. I purchased an open box TV listed as being in "good condition" and went to pick it up, but the process was frustrating from the start. It took a long time for the staff to even locate the TV, and when they did, they initially brought out the wrong one — a brand new TV — which understandably raised my hopes for a moment. Eventually, they found the correct TV, but it had no accessories, no power cord, no remote, and no box. I was still considering the purchase since it was an open box, even planning to buy the missing items separately, but I asked them to double-check the TV's condition before finalizing. After waiting yet again, they brought out the actual unit, and to my surprise, it had a crack in the middle of the screen, as if someone had thrown something at it. I couldn’t believe they were attempting to sell it, much less labeling it as “good condition.” I declined the TV and requested a full refund. While I was refunded for the TV itself, I was not refunded for the warranty, and the staff told me it would "automatically cancel" in a few days. That never happened — I even received an email confirming the warranty was still active. I had to call customer service myself to cancel and get my money back, since the store offered no help. Overall, this was a huge waste of time and effort, especially considering the long drive to the store. The condition of the product was completely misrepresented, the process was disorganized, and the store provided no meaningful support. I won’t be returning.

Excellent

I love coming here they always have cool things and the staff is very helpful.

Great pricing on name brand items