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Frequently Asked Questions About Best Buy Aurora

How do I check product availability at the Aurora Best Buy?
How do I check my order status?
My local Aurora Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Aurora stores’ holiday hours?

Recent Reviews

4.0
(5425 reviews)
Rudy B
April 08, 2026
1 out of 5
Bought a HP laptop from them and in three months it started having issues. The power light is on but it won’t come on. It happened in the second month and then now this. I’m thinking they sold a bad one to me because I had an accent and thought I wouldn’t be able to have the matter dealt with. How can a new laptop not be able to turn on when you open it?? I am so upset, waste of money, and on top of that their laptops cost so much. I would never recommend that anyone buy from them.
Response from Best Buy
April 08, 2026
Good Afternoon, Rudy, We absolutely understand how you are feeling after your recently purchased laptop began having hardware issues shortly after purchase. You have a one-year manufacturer's warranty that comes with a newly purchased computer. We would be happy to partner with you and work to assist you with this situation. Please feel free to send us a private message on social media. In your message, make sure that you also include your Google review case ID: #139721. - Facebook (https://bby.me/lg8H9Q) - Twitter/X (https://bby.me/MGFDG5) - Instagram (https://bby.me/jz2oJR)
jose g
April 08, 2026
5 out of 5
Excelente lugar para comprar articulos electrónicos, además lo mas importante el trato de sus empleados es excelente
Walter P
April 01, 2026
1 out of 5
WOW! What a waste of time. The product, Ridge security wallets, is in a sealed showcase but you can't hold the product to shop for the size and style you prefer, until you buy it. 🤬
Response from Best Buy
April 01, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuy Support Thanks!
Bri L
March 31, 2026
1 out of 5
Today, my husband and son waited in line to buy Pokemon (something they had done before at this location). When my son tried to buy some Pokemon products a worker told my husband “only adults can make a purchase” and they would not sell Pokemon to my son even though he had his own money. Workers should not be refusing to sell items to someone based on their age - he waited in line like everyone else to buy Pokemon. What is the Best Buy company policy when it comes to Pokemon? I called corporate and I was told Pokemon sales are not restricted by age. I did my own research and saw no official policy on restricting or refusing a sale to a minor when it came to Pokemon.
Response from Best Buy
March 31, 2026
Hi, Bri, We can imagine how this made you, your husband, and your son feel and invite you to send a private message to us via Facebook (https://bby.me/lpL9kL), Twitter/X (https://bby.me/2d28Cc), or Instagram (https://bby.me/HitGV8) so that we can look into this. In your message, be sure to mention that you are replying to "Google Review 137007".

About Best Buy Aurora

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