Best Buy Oklahoma City Central

Simple items are way overpriced and not worth it

When we walked in, a girl at the door asked what we needed and guided us to the mobile section. We stood there waiting for a while. Then an employee came over to help. He seemed nice, but honestly, he didn’t really know what he was doing. After trying a bunch of things, he told us the trade-in value would be around $190. That didn’t feel right to me, so I asked about it. Then he called a guy named Ernest come over to help. This guy seemed more experienced with the process, but his attitude was not great. He asked for my brother’s ID. Since we just moved to the U.S., my brother only had an international ID. The guy refused to accept it. Then we showed him a photo of the passport. At that point, his attitude clearly changed, it felt like he didn’t want to help us anymore. He waved my brother behind the counter and told him to enter the information himself. The system was asking for a State ID number, state, expiration date, etc. We were confused. I turned around to ask him, but he completely ignored me. So I told my brother to just enter the passport number and passport expiration date, and for the state we just put “OK” — basically just filling it in to move forward with the process. The guy kept working with an annoyed attitude. While he was doing that, I asked again: “So is the price $190 or $800? That’s a big difference. Is there a contract or anything?” He completely ignored me. Like, straight up ignored me — as if I didn’t even exist. Then suddenly he told my brother to sign. I asked, “Sign what?” He said it was to agree to trade in the phone. I honestly thought we were just completing the procedure to get a final quote printed out. So my brother signed. After that, the guy printed out a stack of papers, came back, and said, “Okay, we’re done.” Then he held out his hand to my brother and said, “Give us your phone. We have to take your phone now.” My brother and I were completely shocked. I asked him, “What’s going on? We just wanted to ask about the process and understand how it works.” He replied, “That is the process.” But his attitude was terrible — it felt like we had stolen something from him and he was demanding it back. The way he was asking for the phone felt almost aggressive. And the new Samsung model wasn’t even released until next month. I asked him, “If we give you the phone now, what is my brother supposed to use? How is he supposed to work and live his daily life? Will he receive the new phone today?” He said NO. (Even AT&T would give us 30 days to turn in the trade in phone or even if we have to give the phone to them at the moment at least we would need some times to transfer important memories and files over to the new phone). That’s when I told him, “We only wanted consultation and to check the price first.” He sighed loudly, hit the stack of papers in his hand against the counter, and said, “You know what, never mind. Forget it. We will cancel it.” The whole time, he never actually explained anything, never answered our questions. The numbers showing on the screen were confusing. We didn’t know if that was the full price, the trade-in value, the price difference, or what it even meant. Then my brother asked for his ID back. Ernest asks, “What ID?” I pointed to the counter behind him. He said, “Oh, I don’t know why it’s here.” I told him, “I don’t know why it’s there either, but one thing I’m sure of is that we never reached over that counter.” At that point, he had nothing to say.

I went to recycle electronics. It is an easy drop-off process and they don't charge except for large items (TVs and monitors). But small items and cables they take for free.

Mike, the manager I believe, was excellent to work with. He answered all my questions in a professional and knowledgeable manner.