I have been going to Best Buy since they opened. Bought a nice Dell Computer on April 10, 2026. Had it turned off and plugged into surge protector in June when we had a storm that night. The next day computer would not work. Went to Best Buy, having paid an extra $80 for some Best Buy grift. I had become a member of the Best Buy Chump Program, evidently. They wanted about as much as I paid for the computer to send it off and have it repaired sometime in the unknown and unknowable future. I can now use it as a $700 boat anchor. I would say I will never go back, but I think pretty much every retail place these days are just dens of thieves. Clearly they know they cannot be arrested, so you just roll the dice, take your chances and hope for the best. The insurance they try to talk you into buying is just more grifting on top of the garbage they sell.
Response from Best Buy
July 10, 2026
Hi John,
Thank you for your feedback. We understand your concern with a newly purchased device not performing as expected.
So that we can check into this further to see if there's anything we can do to help, feel free to reach out to us on Facebook: https://bby.me/TTstaF, Instagram: https://bby.me/awbcFr, or Twitter/X: https://bby.me/Np1YV8. Be sure to mention your Google review 185457.
I had an issue with a doordash order delivering a broken tv. Manager Mike made it right. I was able to get the working tv I wanted. I appreciate the good service.