Best Buy Tulsa

Went to buy my laptop for university today and was helped out by Brody he was amazing and helpful!

Big shout out to Christian for helping my daughter and I today. She got a nice set up for her bedroom. Tv, plug and speakers. Also got an awesome deal on it. He was very nice and explained how to set it up to the tv.

Purchased a NEW GE 5.3 CU/ft front load HE Washer with Pedestal Install & 5-year unlimited warranty on 1.2.2024 from the 71st street store Tulsa OK After 1 year 5 months of normal use following all the service recommendations it broke down. Service call took 3 times +30mins of frustration - Cody Cromer Geek squad came out timely at the end of the week approximately 5 days later. May 14 was the approximate failure date problems started. Cody stated that these GE's had a bad mother board that 90% of the time not fixable & a New unit would be delivered if it continued to fail. About 12 days later it failed again, of course always after the soap dispensed & the washer was full of wet clothes. This requires wringing them out in the shower & headed to the Liberty Laundry, costing about $90 each visit. 3 visits and 5 more phone calls to Best Buy Geek squad & Cody came back, gave me his personal cell and card & stated he felt bad about the difficulty's we were having. Once again, he installed some more parts including a New Mother board & it was functional for another week or so. Then quit around the last week of June 2025. Another difficult service call - (Cody did NOT answer his cell NOR respond to my VM or Several texts, despite the $20 then a $50 tip I gave him on 2 occasions. This time we were out of town for the 4th & our son stayed to let Cody in to service the GE washer. He called me & stated it was fixed & he produced another order for 4 more parts, electronic board, door lock and a couple other items. He stated it would work till the parts came in the following Saturday. We threw a load in and it failed same way wet soapy clothes and Liberty laundry to save the day! I received an "update" 5 days later stating the parts were on backorder. After several more calls to Best Buy & the Geek Squad, they stated it was unknown when the parts would arrive?!? So, we spent all total $600+ @ the Liberty laundry drop off for wash & fold. After going to the store in person NO ONE seemed to be able to Help Us Nor tell us why they could not bring a New Machine as was stated to me when I purchased the warranty on the New Machine in January 2024. Simply stated by the Sales guy & Cody Cromer on several o occasions If they could not fix it, they will replace it with a New One. I tried to pin down the store manager, the service guys and many phone calls trying to get resolution & got NOWHERE! Finally, Cody told me (of some "Vague Law" !??!) that maybe if it stays broken for over 25days straight they MAY bring a new machine. After 2 full weeks and no parts, I decided to purchase a NEW LG @ Appliance solutions for ANOTHER $2355.00 - as the $250 a week on wash and fold would buy a new washer pretty soon. Needless to say I called Best Buy Cody Cromer and the crew & GOT NOWHERE - they would not even come and haul off the piece of junk non fixable GE washer I bought less than a year and a half ago! It is really SAD to know that a Man's (Men) word is not true & furthermore the Best Buy Geek Squad gang are just a lot of Double Talkers evading any accountability or responsibility. We are just fortunate we could BUY a washer to replace the one that cost $2003 just a year and a half later. I feel bad for those that don't have the means to fight the poor-quality folks in the Best Buy corporate setting. In closing I have put a "Dispute" on the original purchase via our Capital 1 CC card. They have pulled to purchase price back and the FULL amount for the Best Buy WORTHLESS Geek squad warranty. HOWEVER, this does not guarantee We will prevail in the dispute. If I fail in the dispute I will take the Best Buy store to small claims court here in Tulsa OK. Best Buy you have lost a customer Kindly, MdgMD

I asked Cody if I may speak with a manager, but he had a lot of pushback and said the same old nonsense I hear from people who don't care about customer service, that is, "They will say the same thing..." Once I spoke to the manager, Lexie, she told me a bunch of stuff that went through one ear and out the other (she spoke so fast). I simply wanted to know if the "Best Buy" will be going on tomorrow or the day after? She did answer me though, but left in a hurry saying, "We don't work on commissions." Cool, but I don't care. When I asked Cody what the manager's name was, he said, "Why?...I don't know. She's new." Of course, I went to go ask her myself. Not long after, I see Cody go up to his manager he doesn't know and they talk. Maybe, she was introducing herself. 😄What a mess. Hey, better late than never, that's what Shrek says.