Best Buy Tulsa

I had an incredibly frustrating and disappointing experience at this location. I went in to process a return that the Best Buy app explicitly stated could be done in-store. The associate, Stephanie, informed me it couldn’t be done. When I told her that was fine and tried to explain what the app indicated, she became incredibly defensive. Even after I repeatedly asked her to just let it go, she continued to argue and talk over me, justifying her behavior by repeating how long she had worked there. To make matters worse, when I spoke to the manager, Gorilla, he was completely nonchalant and uncaring about the poor treatment I received. Instead of de-escalating the situation or addressing the associate's terrible customer service, he showed zero care for my experience as a customer. The lack of professionalism from both Stephanie and Gorilla was unacceptable. I will not be returning to this store.

Had my phone serviced. I was happy. They were very helpful.

I just went into Best Buy on 71st in Tulsa, met a wonderful manager, no lie.. Was the only one willing to help me was on the phone for hours and hours with different reps that would not help me in my family’s need, Tabe Wilson did a amazing job and what felt like a manager should do and got me the help that I needed thank you again Tabe Wilson!! # thekimmelfamily

Tabe Wilson helped me out today and made everything super easy. He was nice, knew his stuff, and helped me find exactly what I needed. Definitely one of the better experiences I’ve had at Best Buy.