Best Buy Tulsa

Best Buy customer service has reached a new low. I have been a loyal customer for years, purchasing untold thousands of dollars in products over the years. I am also a Total Tech member, paying $199/year for this service. One of the major benefits Best Buy touts for becoming such a member is the 2-year warranty you are provided on any purchase made from the company. In late May 2025, I purchased and HP LaserJet Printer that had a retail value at the time of round $600, but was on sale for around $500. I used $265 in Best Buy cash back reward certificates I had earned from the company from prior purchases, with the balance, approximately $240 out of pocket. Just after a year, the printer stopped functioning and I returned it to the store to swap for a new one, with the same exact model I originally purchased still in stock in the store. I was informed that the terms of the "warranty" that was in place at the time of the original purchase had changed, and the store would now no longer honor a "swap" for a new product. Instead, I would be required to pay the difference between what I paid out of pocket only ($240) and the current price of the printer, which was not $750. In addition, they would no longer credit me for the $265 in store certificates I had used to purchase the original printer. I consider this an absolute BREACH OF CONTRACT in that the terms that were in place at the time I purchased the product were no longer being honored, making my Total Tech membership essentially worthless to me. I cannot believe Best Buy now treats their most loyal customers in this manner. I am so appalled and insulted by this treatment, I am vowing never to purchase another product from them again, will cancel my Total Tech membership, and will now make my purchases elsewhere, such as Amazon. Instead of Total Tech, I'll use my money on Amazon Prime and will no longer support the local retail Best Buy store.

I came into the Geek squad to see why my laptop was showing plugged in but not charging. The guy took it to the back and came right back out and said it was my charger. So I bought one from the store, and also left mine to be recycled. Went home plugged it in. It still wasn't charging. Took it back to the same guy, he took it back to the back once again said it was the charger. I asked is it charging I know it says plugged in. Finally he took it back again and came out saying it wasn't charging and it's my battery. Asked for my charger back he couldn't find it needless to say it had only been an hour. Ordered the battery. Brought back in to have battery put in. Apparently I needed an appointment. He never told me that. This time I got a young man named Diego. Told him the whole story and he quickly had it put in for me and also refunded me for the charger and gave me another charger. If not for Diego I was going to cancel my geek squad. That's what I call some great customer service. Thank you Diego

I was having trouble with my smartphone. S24, Samsung and I went to the Best Buy store on 71st street in Tulsa. And I got ahold of a young lady whose name was Kaylynn she was a Verizon Rep, and she knew what she was doing, because she got it fixed in 5 minutes. Thank you Kaylynn.

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