Waited almost 10 minutes for help buying a Garmin watch.
I had to request to be served and still waited.
It was not busy, so after the bad customer service, I went to wal mart and got the watch for 10 dollars cheaper
Response from Best Buy
March 14, 2026
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance making a purchase.
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Great customer service, would recommend
S26 pre-ordered phone was supposed to be available today - it is not and they have no idea when. To Further complicate this, I called bestbuy.com and was told they had the black version in stock and I could just switch colors and get the same deal. Tried and this store wouldn't honor that. In the future, I'll order directly from Samsung.