Best Buy Fort Collins

Good people

We bought an open-box laptop in fair condition, and the store manager, Eric, offered a charger and a $100 discount if we signed up for a credit card. We noticed issues with the aftermarket charger, told another manager Jesse because Eric had gone home, Jesse didn’t seem to show much interest in our concern, but we were assured we could return the laptop if needed. As we suspected, the laptop power drained while plugged in, so we came in another day and returned it. Jason, the manager, refused to honor the original discount or include a charger with the replacement. Instead, he said we’d need to sign up for another credit card to get the discount again. We drove from Wyoming twice for this and feel completely cheated. If a $100 discount requires signing up for a credit card, it should still apply when returning a faulty product. These shady, bait-and-switch tactics are unacceptable, and I’ll be contacting corporate. Best Buy should be ashamed of how they handled this situation. I asked to speak to Eric multiple times and the other managers said Eric wouldn’t be able to help us. No customer service, no common sense, and no options. Just, here pay almost $200 more than you did before, and take a ding to your credit as a cherry on top with nothing in return. Yes, we are returning the replacement laptop and ordering from somewhere else.

This store sucks, the customer service is subpar and when you call them you can hear them switching your call consistently and never an answer. This is also coming from a total tech member that does quite a bit a Best Buy shopping. This is not an isolated incident. Happens all the time. Not a reflection of Best Buy but this store is terrible.

Steffie is an Angel