Best Buy Fort Collins

Bought a TV and paid for professional installation. Spent $5K. Installation was scheduled for 2 weeks later. Three days before the installation, I received over 20 emails, saying I needed to schedule the installation that I had already scheduled. I tried calling Best Buy, but they had all phones forwarded to India. The call center had no clue what to do. I spoke with numerous people and waited on hold an average of 20 minutes. Got nowhere. They said they’d escalate to a manager. Nobody ever called. The next day, the day before the scheduled installation, I called numerous times. Zero help. Nobody had any answers. They said they’d escalate to a manager. Nobody ever called. The day of scheduled installation, the app said they’ll deliver from 7am to 7pm, so I took off work. I started calling Best Buy at 10am to confirm. Again, nobody had any clue what to do. They said they had a computer glitch, but it might be delivered. Nobody showed up. I called again, they said they’d escalate it to a manager. Nobody called. As I write this review, I still have no TV. I called again, waited on hold for over twenty minutes and they said they’d have to call me back. I have better odds of winning the Powerball than getting a call back from Best Buy. Avoid them at all costs. Their prices aren’t worth their lack of professionalism or lack of service. They take zero responsibility and play the game of pass the buck. Edit: I did what Best Buy requested below. I messaged them on Facebook and Instagram. I was in chat for one hour and six minutes. (That was a total of 6 messages from them). After 66 minutes they said “We escalated this. Someone will call you.” That’s now 6 escalations and 6 people that have not called me, a total of six times. Best Buy couldn’t provide worse service if they had a three day offsite, with the sharpest minds in business, with one agenda…”How can we disappoint more people?”.

We purchased a Maytag dryer from the Loveland Colorado store and it was defective. Phone calls are transferred to a call center somewhere in the world and the effort is useless. We decided to stop.at the Ft Collins store and we spoke to the Manager, Patrick Higgins. I do not know how he did it but he was able to find a replacement for us a week faster that any call center agent could. Patrick is an incredible asset for the Best Buy organization.

This is an ideal chill spot for my crew/fam😁 I copped a pc case and a power supply from here and it was straight bussin! On baby!

Went in for starlink mini and they had plenty to choose from.