Best Buy Fort Collins

not helpful

Very bad chemical smell inside, like adhesive. Esthetically this location is in dire need of some work. Only came in because my kiddo needed a graphics card stat.

Jay and Josh with the Geek Squad were very professional and helpful! Also very much appreciate Scott Hill calling and following up to make sure we were taken care of!

We recently discovered that we had been charged for Microsoft 365 Family for several years — a subscription we never knowingly signed up for, never used, and never needed. After some digging, it appears that when we purchased a PC from Best Buy Fort Collins, a free trial was quietly activated, and our credit card information was somehow used for recurring payments without our clear consent or understanding. This went unnoticed until now. When we went to Best Buy to ask for help clarifying the situation and locating proof of the original license we paid for, we were met with indifference and dismissiveness. Amanda, the greeter at the front door ignored us completely while chatting about personal matters with other employees. When we politely asked for help, we were sent to the Customer Service desk, where we were told there was nothing they could do. We explained that we had tried reaching Microsoft directly but couldn't get through to a real person — and hoped Best Buy could look into our purchase history or at least offer guidance. The store manager, Eric, became defensive when we voiced our frustration and disappointment in the store’s lack of customer care and professionalism. Instead of helping, he told us not to “call employees names,” even though we simply described what happened and how we were treated. This isn’t about “name-calling.” This is about accountability. Customers deserve to be heard, treated with respect, and provided clear help when something goes wrong — especially with billing for products they may not even realize they’re being charged for. We are sharing this review to warn others: Always check your Microsoft subscriptions and charges — you may be paying for something you never agreed to. Don’t count on Best Buy Fort Collins to assist you with product follow-up, even if the issue stems from something sold through them. Do your homework — and get help elsewhere if you want real answers. We hope Best Buy takes this as a wake-up call to train their employees better and treat customer concerns seriously.