This store took $1,000 and then refused to give me the product. They will not honor deals made online. Supervisor extremely disrespectful and unhelpful
Purposely drove to the Best Buy brick and mortar store to actually hold the new Apple iphone 17 pro max, feel it, hold it up to my ear, put it in my pocket (I normally keep my phone in my front pants pocket). The employee and the manager would not remove the phone from the short inconvenient lanyard and did not have one I could hold that wasn't on a lanyard even under constant supervision by a Best Buy employee or manager. No wonder Best Buy brick and mortar stores are failing financially and are not long for this world just like most other brick and mortar stores. You just lost a $1400.00 sale and potentially many future sales as well because I wiped my feet when I exited your store today. I'll drive to Boulder and visit the Apple store there and will purchase directly from the OEM.
Jayla B
September 20, 2025
Trevor helped me pick a laptop today. This was a large purchase for me but I felt informed and confident about the buy! No pushy sales techniques, just informative and patient! I always go to this Best Buy for my big tech purchases, y’all have a great team.
The store was neat and tidy.