Best Buy Fort Collins

Helpful staff.

Don’t buy your appliances from Best Buy go to a competitor that price matches instead. We bought a high end Dacor refrigerator. We paid for delivery into the kitchen and the sales representative failed to mention that the fridge would be left on a pallet. Now I have a refrigerator sitting in my kitchen remodel on a pallet. The fridge weighs 600lbs and I now I am left to figure out how to get it off of the pallet. Never in a million years would I imagine that I would be left in this position after paying for delivery. After talking to a less than helpful and rather rude corporate employee I was informed that the sales rep should have told me this information. Overall, the whole delivery experience was difficult. First, the drivers tried to leave the fridge on the curb. Once they brought it into the house they refused to take it off the pallet. Then it was difficult to get them to take the box with them when it is clearly stated on the Best Buy website that they haul away the boxes. I won’t make the mistake of purchasing products from Best Buy again.

Customer service seems to be mostly dead at this place. I showed up for my geek squad appointment on time but I stood there for 10 minutes before somebody acknowledged me. Then during the check-in process they disappeared into the back multiple times for unknown reasons. I have multiple other complaints about this store I think this will all fall on deaf ears anyway.

I've had hit or miss experiences with Best Buy, but I've had really great associates the last few times and been able to get everything I needed. Keep up the great work!