Best Buy Lubbock

The staff was very knowledgeable and quick to acknowledge customers upon arrival. It's obvious they are trying to cut down on theft. Im sure it's necessary and effective in today's society, but I miss the days of not being evaluated the entire time I'm shopping.

Very professional. Great service.

phone support AI system is honestly horrendous. It doesn’t help with anything, it barely understands what you’re asking, and half the time it just hangs up on you if it can’t figure out what you want. Trying to reach a real person is almost impossible , you basically have to fight the system just to get transferred, and even when you finally do, you’re stuck on hold for 30+ minutes. It’s sad to see how far Best Buy has slipped. It really feels like they don’t care about their customers anymore. Instead of making support better, they’ve made it harder to get help, harder to talk to a human, and harder to resolve even simple issues. This isn’t “innovation,” it’s just bad service

The employees treat this place like a damn used car dealership! They're constantly harassing you to figure out if you need help. I could understand if I was looking around confused, but I was on my phone trying to look something up. 3 employees came up and asked if I needed help. Then the guy at check out kept hounding me to join their paid membership even after saying I go there very infrequently.