There were about 10 employees standing around doing nothing while only one person was working the register, with a line of around 10 people. When this was mentioned, the response was that they were “understaffed,” which was hard to understand given that so many employees were standing in a circle chatting instead of helping.
Response from Best Buy
February 04, 2026
Hi Ethan,
Thanks for sharing this review. We're concerned to hear it may have taken longer to check out than expected and that it seemed like some of our staff weren't assisting. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/uvdd2c), Twitter/X (https://bby.me/kl1368), or Instagram (https://bby.me/kxggvx). Please include the Google Review reference number #112859 when reaching out.
Not friendly service abd didnt have the toner for the copier we had bought there.
Response from Best Buy
February 01, 2026
Hey there, Misty,
We understand your concerns with the lack of support you received on your visit. Please send us a private message on Facebook (https://bby.me/ro86hl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##111618".
Had what I needed in store. Very quick and courteous service. Will continue using this store when I need something.