Waited 20 minutes for someone to open a case but instead every employee was playing out in the rain and we were ignored by 3 different staff members👎👎👎👎👎👎
I bought a dash cam setup with three cameras online, and the installation was going to be a big challenge for me. I bought their installation service and everything worked perfectly, and they were very respectful, with great quality of service.
Everytime I DoorDash here I’m out the store in a jiffy maximum 3 minutes because as soon as I walk in someone asks if I need help and they take me where to find what I’m looking for. Very respectful customers especially the guy with curly hair about 5,7 feet tall
If you need anything from here you will have to drive to the store to ASK A QUESTION ‼️
Best Buy's AI Phone ASSistant will just make you very upset!
Response from Best Buy
June 10, 2026
Good morning,
We appreciate you sharing your feedback with us. It's understandable that not being able to reach someone easily by phone to ask your questions, isn't ideal. We'd be happy to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/nA7uFe), Twitter/X (https://bby.me/0gf38a), or Instagram (https://bby.me/mr71Gm). Please also refer to your "Google review #171017" in your message.