Best Buy Castleton

Excelente aqui te brindan ayuda e información sobre muchos electrónicos que ellos manejan el personal te atiende amable muy bueno para cualquier persona que necesita algo para su hogar

I didn’t have a great experience with the Castleton location. I live in Houston, TX and called to purchase an open-box iPad. The call rep talked me into buying the “Excellent” option rather than “Good” or “Fair” stating that those items might be slightly damaged or may be missing a charger. Since this gift was for my mom in Indy and I had to get a sister to pick it up… I wanted to ensure there were no issues or delays with the order. I reluctantly purchased the more expensive “Excellent” option. My sister picked it up within 2 hours and gifted it to our mom. When she opened the package we were extremely disappointed to see the charger provided was an incorrect one and didn’t fit. It’s embarrassing to gift someone an iPad that has the wrong materials that should’ve been included. From there, I had to inconvenience my sister and ask her to return the charger and exchange it for the correct one. While at the store, I requested to speak to a manager and no one was available. We were told by the person who exchanged the chargers, at the cashiers desk, that the manager Christuttle would give me a call in an hour to help better resolve this matter. It’s now the morning after and no one has called me. It’s extremely frustrating that I’m not able to call the store directly and all phone numbers for Best Buy lead to a general customer service line of folks who don’t work directly in the store thus unable to support. I’m not happy with the suggested up-sale I purchased that caused me and my family a greater inconvenience.

Good selection Good service Good Electronics business

Staff was helpful.