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Frequently Asked Questions About Best Buy Castleton

How do I check product availability at the Castleton Best Buy?
How do I check my order status?
My local Castleton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Castleton stores’ holiday hours?

Recent Reviews

4.1
(3285 reviews)
Karin B
April 25, 2025
1 out of 5
Not what they used to be At All!!!!
G G
April 19, 2025
5 out of 5
Futuristic I been living in the dinosaur 🦕 ages 🤣
Ll c
April 16, 2025
5 out of 5
Cool
william b
April 16, 2025
1 out of 5
I bought a TCL 55-inch TV on sale just four months ago. Now the screen flickers constantly and there’s a brown-tinted bar running down one side. There’s zero physical damage—this is clearly a manufacturer defect. But instead of being able to bring it back to the store and have it handled properly, I’m forced to deal with TCL’s customer service, which seems more interested in dodging responsibility than actually helping. If Best Buy isn’t willing to stand behind the products they sell, then maybe it’s time they follow the path of Circuit City and become another cautionary tale in retail history.
Response from Best Buy
April 16, 2025
Hello and thanks for reaching out on Google, William. We understand the frustration when your TV stops working properly after a few months of ownership. While manufacturer's defects are covered under the manufacturer's warranty, as that warranty is provided by the manufacturer, it is fulfilled by the manufacturer. We do offer Best Buy and Geek Squad protections plans at the time of purchase that offer additional support options through Best Buy. You can review our full Return & Exchange Promise here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 You can review more information on Best Buy and Geek Squad Protection plans here: https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001 If you have additional questions, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 65047329. Kindly, ^Graham

About Best Buy Castleton

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