Best Buy Castleton

Adam and Dason excellent Customer Service.. Definitely recommend this specific store location specially if you have returns..Great Job Guys... keep up the kind Service Need More Employees like you ...

I paid $150 online for a dash cam installation service and waited an entire week without receiving any appointment, update, or communication. After waiting all that time, I drove to this store expecting them to honor the service I had already paid for. Instead, I was told they had no technician available. When I asked for a refund, they refused, claiming they couldn’t refund me because the payment was made online. To make matters even worse, the staff were extremely rude, dismissive, and completely unwilling to help. Rather than trying to resolve the issue, they treated me with disrespect and even attempted to have me removed from the store. Taking a customer’s money, failing to provide the promised service, refusing to issue a refund, and then treating the customer this way is completely unacceptable. This was one of the worst customer service experiences I have ever had. I will never do business with this company again, and I strongly encourage others to think twice before paying for services here.

Waited 20 minutes for someone to open a case but instead every employee was playing out in the rain and we were ignored by 3 different staff members👎👎👎👎👎👎

I bought a dash cam setup with three cameras online, and the installation was going to be a big challenge for me. I bought their installation service and everything worked perfectly, and they were very respectful, with great quality of service.