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GEEK SQUAD

Best Buy Washington Square

ClosedOpens at 10:00 AM
4.1
(2743 reviews)
9977 E Washington St
Indianapolis, IN 46229
(317) 897-3941
Directions
ClosedOpens at 10:00 AM
ThursdayJul. 310:00 AM - 8:00 PMFridayJul. 410:00 AM - 7:00 PMSaturdayJul. 510:00 AM - 8:00 PMSundayJul. 611:00 AM - 7:00 PMMondayJul. 710:00 AM - 8:00 PMTuesdayJul. 810:00 AM - 8:00 PMWednesdayJul. 910:00 AM - 8:00 PM
Services Offered
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Find Items in This Store

Shop Best Buy Washington Square

Specialty Shops and Services

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • We have Agents who are certified in servicing and repairing Apple devices.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected

  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Washington Square

How do I check product availability at the Washington Square Best Buy?
How do I check my order status?
My local Washington Square Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Washington Square stores’ holiday hours?

Recent Reviews

4.1
(2743 reviews)
Nick
July 01, 2025
1 out of 5
"Technician Damage, Denial, and Delays – Poor Accountability" I brought my iPhone to this Best Buy for a routine battery replacement. During the service, the technician damaged my screen. At first, the store claimed it was already broken when I brought it in — which was absolutely false. After I pushed back and escalated the issue, they changed their story and admitted fault. They told me the repair would take weeks and offered no loaner phone. I rely on my phone for work and urgent family needs, so I had no choice but to purchase a replacement device out of pocket. Initially, they offered me just a $20 discount for the damage they caused. Only after multiple escalations to the store manager and then corporate did I receive a refund for the battery and a total of $100 in gift cards — far less than the cost and disruption their mistake caused. While I appreciate the eventual gestures, the handling of this situation was extremely poor. Delayed accountability, shifting explanations, and no sense of urgency made it clear that customer service was not the priority. If you bring your phone here for service, be aware: if something goes wrong, you may have to fight to be heard.
Kayla B
July 01, 2025
5 out of 5
Very friendly Best Buy with the usual selection of items.
Josh S
June 30, 2025
1 out of 5
I ordered from a different Best Buy and it shipped from this one. They use a delivery service called SHIPT. Conveniently, the delivery driver stole my couple hundred dollar item so it never arrived. If you are ordering from Best Buy, I would go store pick up only so you don’t have to deal with delivery.
Rajkumar G
June 13, 2025
5 out of 5
Awesome Store!

About Best Buy Washington Square

At Best Buy Washington Square, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Washington Square team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 9977 E Washington St in Indianapolis, IN, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Washington Square? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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