Best Buy Corpus Christi

Shoutout to Zane who helped me secure an awesome promo today for the Mario 40th celebration! He was helping us and another group at the same time and did an awesome job, but more importantly he was super friendly. Thank you!

FORMAL NOTICE OF CONSUMER FRAUD AND VIOLATION OF FEDERAL AND STATE LAWS. On March 21st, I visited this store to purchase a phone. I was extremely clear with the employee, Karla: I explicitly told her that I did NOT authorize a credit pull and that I only wanted to use Progressive Leasing. She looked me in the eyes and falsely assured me that would be the case, deceptively processing a Citibank credit card application without my consent. Upon noticing the unauthorized hard inquiry on my credit report, I returned to the store the following day to resolve this in good faith. When confronted, her response was that "it was the only way to process the transaction." If she knew it couldn't be done separately, she had a legal obligation to inform me it wasn't possible, and I simply would have walked away. Instead, she chose to lie and deceive me to meet sales quotas at the expense of my credit history. This conduct constitutes a direct violation of the following laws: 1. STATE LAWS (Texas Business and Commerce Code - DTPA): • Section 17.46(a): Prohibits false, misleading, or deceptive acts or practices in the conduct of any trade or commerce. • Section 17.46(b)(12): Specifically prohibits representing that an agreement involves rights, remedies, or obligations which it does not have (such as claiming a credit pull was mandatory). • Section 17.46(b)(24): Failing to disclose information with the intent to induce a consumer into a transaction they would not have entered had the information been disclosed. 2. FEDERAL LAWS: • Fair Credit Reporting Act (FCRA) - 15 U.S.C. § 1681b: Obtaining a credit report under "false pretenses" and without a "permissible purpose" (lack of consumer consent). • Dodd-Frank Act (UDAAP): Prohibits Unfair, Deceptive, or Abusive Acts or Practices by financial service providers. The subsequent treatment from Karla was arrogant and disrespectful, with absolute indifference from local management who refused to correct the fraud committed by their employee. Notice to other customers: Do not stay silent. File your complaints with the Office of the Texas Attorney General (Consumer Protection Division) and the Consumer Financial Protection Bureau (CFPB). Store: Best Buy Corpus Christi (Store 235) Address: 4717 S Padre Island Dr Ste B, Corpus Christi, TX 78411

I had a terrible experience. I went in to purchase an open-box Apple Watch Series 11 and asked an employee for help. He told me someone would come assist me, but after waiting 10 minutes, no one showed up. I then asked another employee, and once again I was told someone would help—but after another 10 minutes, still no one came. I am also a Best Buy member, so this level of service was even more disappointing. Standing around for 20 minutes without any assistance is completely unacceptable, especially when you’re ready to make a purchase. The lack of customer service and coordination among staff was very frustrating. I ended up leaving without buying anything. Definitely not the experience I expected from Best Buy.

I’ve been shopping here for quite some time. I have to share my most recent experience though. Good customer service is hard to find. Yet in this store every single Employee was so courteous happy to be there and happy to help me. The store was completely refreshing and I made sure to let the manager know on my way out. I love that they didn’t try to upsell me. They just shared facts and information and let me make the ultimate decision.