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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy McAllen
How do I check product availability at the McAllen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local McAllen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy McAllen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the McAllen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(5973 reviews)
Connie E
August 19, 2025
5 out of 5
Didn't find what I was looking for
Kanndy D
August 17, 2025
5 out of 5
El servicio al cliente es muy eficiente y resuelven dudas al momento, además de ofrecer algún otro producto y servicio.
john c
August 16, 2025
5 out of 5
Great Best Buy. Bought Minecraft cards.
Charliene C
August 15, 2025
1 out of 5
I stopped by Best Buy today to purchase an Apple Pencil for my iPad and left very disappointed with the customer service. I was approached by an Apple representative named Perla, and right from the start, her tone and attitude came across as rude and dismissive, making me feel belittled for asking a basic question. As someone representing Apple at this location, I expected professionalism and courtesy, but instead, I was met with the opposite. Thankfully, another employee, who had witnessed the interaction, stepped in to assist me and was far more helpful and respectful. I also witnessed Perla speaking in the same unkind manner to an elderly couple who asked for her help, which was especially disheartening. I truly hope management addresses this and ensures all customers are treated with patience, respect, and kindness in the future. You’re better off shopping at a different best buy for better customer service experience.
Response from Best Buy
August 15, 2025
Hi, Charliene,
Thank you for your review. I can certainly understand expecting professionalism from a store employee, so I appreciate this feedback. If you are in need of assistance, or want to formally document your experience, please send us a private message on social media. Please include Google Review 29928 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan