Tyler G
September 01, 2025
Sarai with Best Buy West Oaks provided some of the most amazing customer service ever. We exchanged a tv for a different one, but accidentally left the screws for our mount in the first tv when we returned it. We came back the next day for the screws, but they had been removed by the time we got there. Sarai hunted all throughout the back of the store for this tiny screw after we left and then pulled up our account, found our phone number, and called us to give it back once she found it. She was incredible and saved us $100 on a new mount!
It was a sad experience for me. I only wanted a cord. Which I found quick. However, it took 20 minutes to check out because only 1 cashier available with 20 other workers standing around doing nothing.
Very good service. The attendant gave great savings advice.