Best Buy West Oaks

Nice customer service here... got what I want there in the phone department.

Donna was rude. Unpleasant experience at this Best Buy location

The guy at the customer service desk was help. On the other hand they have “vendors” rumoring around asking actual customers if they need help… when infact they do not work there. It’s a pretty odd and strange interaction when a man comes up to you asking if you need help , you talking to them to only discover they do not work there and they wanted a conversation with you for no reason whatsoever.

Update: OMFG this is some of the worst customer service I've ever encountered. I got three different answers from three different reps. 1 told me my phone couldn't be released because my bank refused to transfer the funds even though the funds were removed from my account. The second rep told me best buy does a verification check on all purchases due to fraud. The third rep told me it's because I have multiple best buy accounts and that triggered a review in the system. The result was that Even though I have a driver's license and the card I used to purchase the phone best buy wouldn't release the phone until the next day. The kicker? All the verification process was askinh me over the phone my name, phone number and email address. Apparently that's verification but me literally showing up at the store with my driver's and card isn't proof that I'm committing fraud. I will never purchase something online for in person pick up unless it's heavily discounted. The only reason I went through this process instead of canceling was because the phone was $400 off and Amazon refused to allow me to pick it up at Whole Foods. Best buy is a bottom of the barrel retailer. Ready in one hour shouldn't mean 3 hours later we'll tell you we're still preparing your order and gave no idea when you can pick it up. Last time I shopped with Best Buy was December 2023 and now I remember why.