Best Buy West Oaks

I had the pleasure of working with Guillermo and Jaxon for my last two purchases, and they truly went above and beyond to make the experience exceptional. Both of them were incredibly knowledgeable, patient, and attentive to every detail, ensuring I got exactly what I needed without any pressure. They answered all my questions thoroughly, kept me updated throughout the process, and made the whole experience smooth and stress-free. It’s rare to find people who genuinely care about their customers the way Guillermo and Jaxon do. Highly recommend working with them! You’ll be in great hands!

Found good tv for good price online. At store manager had to tell some kid to help me and he was resentful, so he told me they' re out, with nothing comparable. He said they have out of box for $114 but its missing remote. Manager recommended a universal one. So i bought both even though they raised the price to $126 at the counter. Take them home, hook them up, and the remote wont work. Cant perform smart functions. Common problem it seems online with no easy fix. You would think people working here selling these things would know something simple like this but no they just tried to unload the useless thing anyway, plus a $15 useless remote. So i returned. Guy on phone said they would ship me one i was looking for next day no delivery charge. So i decided to order in store when i returned old one. But when i got there another customer service agent said we have that tv here right now. The whole time they had it there. Phil and his assistant were kinda rude and could offer nothing for the mixup. I ended up waiting several more days to have shipped the exact tv i was looking at in the store. And had to wait for refund in addition. All because i went the wrong best buy at the wrong time. Bought my last 3 Tvs because its usually simple, in stock, and good value. Today was a nightmare, i get the next one from walmart. $10 to cover the extra trip i had to make because you dont have it together there i don't think was too much to ask Phil. Alicia was great but don't tell Phil, he seems like the type to make her pay for it. Oh yeah i'm not one of your employees Phil.

Scott in geek squad was very helpful and informative

I have mixed reviews about this location. It can be a great location, however employees like Doug can really ruin the best buy experience. ( this is not fair for the rest of the team). I have been shopping around for some cheap workout earbuds because I dont want to ruin my Bowers & Wilkins Px8. So 2 days ago I went to look for some skullcandy earbuds. An employee in the front named John was polite enough to page someone to assist me. Unfortunately Doug was the one who showed up. When I showed him the earbuds I was interested in he said Unfortunately I don't have these in stock and pointed to a wall of headphones and walked away as if he was bothered. I brushed it off because I was not looking for expensive earbuds to sweat all over. I decided to check out 2 other best buy locations, unfortunately neither had them in stock. Today after work I decided to go back to this location to order the skullcandy ( I wake up at 3 a.m. it was 5:30 p.m. at this point ). Again John happened to be in the front and I asked him if someone could help me order the skullcandy. He immediately paged someone to assist me. He clearly points at Doug ( Doug signals ok) and John tells me Doug would be helping me out but it was going to be about 5 minutes. I was ok with it so I waited until he was finished attending the other customer. Once he finished I assumed he was going to assist me, but I see him go to the back. I thought he was still busy. He came out and had a drink. Still I'm ok with that because the guy is thirsty, I understand. But them he just continues to hang out with 3 other employees in the front just talking laughing as if I had not been there waiting for him. At this point I become flustered because of his lack of sense of urgency and the I don't care attitude. So I did go up to the group and said " so are you going to assist me or are you just going to keep talking?" I turned around and walked back to the headphones. This guy was so bothered that he did not go instead he made John go take care of me. If you don't want to take care of customers why are you in this field?!! If your so bothered to do your job just stay home! I expressed my frustration to John and he apologized for Doug's actions and went above and beyond to change my experience. Employees need to understand that it's not always about how much a guest is spending. With so much competition these days, customer service is the cherry on top or the deal killer. Thankfully best buy still have employees that do care like John, that will take their time and give you different options and fulfill the hospitally piece of the customer service that other employees lack. John thank you so much, really the little things are the ones that truly matter. God bless.