Best Buy West Oaks

When I first entered the store, I was greeted by a friendly young man assisting someone. I then asked a young lady where the soundbars were located. She led me to the area where they were kept, and I was looking for a specific soundbar that I had seen online. Unfortunately, the young lady informed me that none were available on the shelf and proceeded to leave with her cell phone in hand, texting. As I was about to leave, I approached the customer service counter where the young lady was finishing up with a customer. I asked if she could let me know if they had the soundbar in stock. She inquired if someone had helped me on the sales floor, to which I replied that yes, someone did. However, she walked away because none were available on the shelf. Tatiana, who started assisting me, then offered to check for me. She informed me that they had six soundbars in stock and that if I could wait, she could arrange for someone to pull it for me. I agreed, and I waited patiently until the item was retrieved. Tatiana was incredibly friendly and attentive, and I truly appreciated the excellent customer service I received.

Overpriced stuff

Absolutely unacceptable behavior from an employee—harassed and humiliated over nothing. I came into Best Buy 8 minutes before closing, simply to purchase a wireless Ring doorbell. I was calm, quiet, and respectful. What I received instead was one of the most humiliating and aggressive experiences I’ve ever had in a store. When I walked in, an employee named Willie yelled at me from across the store: “What do you want?” I politely responded that I was looking for a wireless doorbell. He didn’t move from his position—just pointed vaguely and barked “over there” like I was an inconvenience for existing. Confused, I asked another nearby employee for help, who was kind and professional. But before I could even finish asking a question, Willie stormed over and yelled “COME OVER HERE!” at me. Not as an offer—as a command. I didn’t respond. I stood there, silent, stunned by how hostile he was. Then, while I was still standing with the other employee, Willie turned to him and mocked me to my face, saying: “This girl just has issues, doesn’t she?” He said it twice. He smirked while I stood there shaking, shocked and humiliated—missing two front teeth and visibly nervous. It felt targeted, and it was harassment. When I asked if he was the manager, he laughed and said, “Oh no, I’d never want to be the manager,” like it was a joke. This was bullying, plain and simple. I remained calm the entire time. I never raised my voice, never caused a scene. I only asked: “Where’s the manager?” The manager came over and said he’d “talk to him,” but Willie had already vanished. No apology. No accountability. Just gone. Even the other employee standing nearby looked incredibly uncomfortable and didn’t know what to say. I left the store empty-handed, shaking, and deeply upset. As a psychologist and a human being, I recognized what I just experienced—a power-hungry employee harassing a female customer in a vulnerable moment for no reason other than the thrill of it. I took a photo of him for documentation. The manager acknowledged I had every right to do so. I will be following up with corporate. This was not a misunderstanding. This was harassment. And I won’t let it slide. Avoid this location at all costs. No one deserves to be treated this way—especially not when they’ve done absolutely nothing wrong.

Nice place