Today I visited the storage with my dad to pay his credit card bill, as he always does, and on previous occasions he hadn't had any problems. This time, when we visited the store, the person working in payments refused to help us because we didn't have a Texas ID or driver's license, even though we've paid without any issues using our ITIN in the past. I mentioned that it wasn't the first time I'd paid, but he refused to help me. I spoke with three other people to get help, and they told me that he was the manager, whose name is Gustavo, and that he said they couldn't help me. I had to leave the store without making my payment, and now I'm waiting for late fees to be recharged because I couldn't pay on time, since the staff refused to help me. This situation is frustrating and unacceptable.
Excelente lugar, buenas ofertas
Friendly sales staff but many items are not available in this store. Need to go to other Bestbuy stores nearby
Pamela O
February 03, 2026
Faye was an amazing advisor , she asked what I need and didn’t hesitate to help , thanks boo