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Best Buy West Oaks
Services Offered
Geek Squad Services
Apple Shop
Windows Store
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Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3795 reviews)
First A
July 13, 2025
4 out of 5
It's a Best buy. They had the charger and charger port that I wanted and needed. What more can you ask for?
Miralam S
July 13, 2025
1 out of 5
worse customer services employees just work there to talk on the phone
Response from Best Buy
July 15, 2025
Hi, Miralam,
Thanks for sharing your review with us. It appears that your recent visit did not properly reflect the level of service we aim to provide and understand how important it is to resolve this. We'd like to follow up and learn more about your experience.
Please connect with a member of our team through a private message on Facebook (https://bby.me/7wxxvz), Twitter/X (https://bby.me/hs98f0), or Instagram (https://bby.me/pxv7un). For the fastest response, please include your full name, email, phone number, and "Google Review 15168" in your message. Thanks!
Sincerely,
^April
MLM P
July 12, 2025
5 out of 5
Very Good
Phoebe G
July 10, 2025
1 out of 5
I'm not sure if I arrived at an off time, but the lack of customer service made it an easy decision to keep my money in my pocket.
There was no greeting upon entry, despite several attendants standing at the counter without assisting any customers.
Overall, it was a disappointing experience.
Response from Best Buy
July 11, 2025
Hi there, Phoebe,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting friendly support when shopping with us in store.
If you require assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google review #13842" when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi