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Best Buy West Oaks
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Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3869 reviews)
Gladys B
November 30, 2025
4 out of 5
Good store
Bubushy A
November 29, 2025
1 out of 5
Hi my dad Mustafa al yousif got me an warranty for my Samsung galaxy s24 fe, and it was on June soming 2025 and now I'm having problems with it keeps lagging, keeping me out of games, and the net work is poor so best buy I want the Samsung galaxy flip fe but I wonder if it gratefully nice internet and working but the on the 24 fe drop power is good
Jason P
November 29, 2025
5 out of 5
It was very busy today in the morning but the Manager & the Team Member Sohan helped me a lot at the customer service center. Everyone in this establishment is working up to par with the service.
sam a
November 28, 2025
1 out of 5
Staff are not customer centric. there was a long line for black Friday and I haphazardly came across some HotWheels, they were on sale, attempting to be prudent and since they're an electronics retailer I Googled if I can self check out and the search said yes i can. I saw a salesman around the mobile area and he had a mobile checkout tablet, I asked if he can check out my items, he replied " You have to go through the checkout line unfortunately bro"I then saw another associate and asked if I can check out through the app and he said I sure can just show your digital receipt to the front I scanned the Hot Wheels on the Application and I was ready to check out. low and behold I took a moment and wanted to double check, so I asked a lady at store pickup if I can do that and her response was " No you have to wait 1.5 hours or go through the line. I told her but I have the items here and they're ready to be placed as an order, she confirmed I cannot. I thanked her and dropped the merchandise and walked out. It is 2025 and I understand this is retail and you all work off an infinite growth paradigm and the person who didn't want to check out my purchase that was $29 and change after tax wanted to keep his average transaction high, and since all work in silos and treat their customers like targets that they need they need to reap the most dollars from. is this the Best buy Corie barry envisioned? no wonder other retailers are out performing Best Buy Co Inc with such poor customer service and inept staff, I will take my business elsewhere at any given opportunity and I wish the staff will be treated as poorly as customers when they go shopping, from the gentleman with the mobile register to the store pickup lady that was directing traffic to the perpetual never ending line and the front checkout. Best Buy never surprises me with anything other than a poor experience.