Best Buy West Omaha

My experience with Best Buy's refund process was incredibly frustrating and demonstrated a severe lack of corporate support. After returning a TV in late July, I waited a week for my refund. An online agent told me there was a "glitch" and advised me to visit the store where I bought my TV. While the store team was sympathetic, they were unable to resolve the issue, simply stating, "it's one of those things" and giving me the store manager's business card. I waited for a few more weeks, and with no refund in sight, I contacted the store manager Glaser directly, but received no reply at all. I then spoke with another online agent who gave me a case number and advised me to call their phone support. Their agents were equally unhelpful. I was disconnected twice, and the second agent told me to return to the store where I bought my TV, completely ignoring the fact that I had already done so, even after I told them. It was not until a different agent helped me that the refund was finally processed. Ultimately, it took over six weeks to receive my money. This stands in stark contrast to other major retailers like Walmart, Target, and Amazon, who handle refunds promptly and efficiently. The entire experience was a clear failure of their customer service system and a perfect example of why the company's reputation is suffering.

Geek Squad. Absolutely outstanding assistance and problem solving! Highly recommend ‚Jackson‘ in the Geek Squad.

The staff were very helpful. Per their website, they take printers for electronics recycling. I brought in an All in One and they took it right away. I also looked at the Popsockets. Unfortunately, they would not work with my phone (and Android) but the staff helped me figure it out.

Great help!