I bought a MacBook Air on June 16th for $1,549. The salesperson assured me I’d receive 0% interest for 18 months and 15% cashback as a new Best Buy cardholder. Unfortunately, neither of these benefits were honored — I’ve been charged interest and did not receive any cashback. I feel completely misled. It’s clear the salesperson provided false information just to make a sale, which is unacceptable. I would like to formally complain about the salesperson who handled this transaction.
Empty shelves and disorganized.
Response from Best Buy
July 15, 2025
Hello.
We appreciate you taking the time to share this feedback. We would like the opportunity to learn more about your visit and see what we can do to assist.
If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/bwerdo), Twitter/X (https://bby.me/wtmd2p), or Instagram (https://bby.me/smale3). When you message us, please include your full name, phone number, and email address. We look forward to hearing from you.
Best,
^Allison