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Best Buy West Omaha
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy West Omaha
How do I check product availability at the West Omaha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Omaha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Omaha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2257 reviews)
Mike B
March 18, 2025
5 out of 5
Rafael was awesome. I needed a 55" TV for my office that would allow Chromecast presentations for clients. He took me through the various options, helped me get the correct mount and loaded the TV into the truck. Took less than 15min from walking in the door and driving away. Thanks Rafael!!!
Ian M
March 16, 2025
3 out of 5
I was there to buy an M.2 SSD at a good price. But my problem is the guy who got it for me since it's locked wouldn't stop hounding me about their store card and an extended warranty. I had to say like no thanks five or six times which is too pushy. I know they have to but they should only ask once or twice tops. Sale pressure doesn't work on me it just makes me mad. My previous experience of buying a tv from this location many years ago it was a 5 star experience which is why I'm giving my review a 3/5 otherwise it would have been a 2 star review. It's sad how far this location has fallen. Next time I think I will just buy from Amazon who doesn't bug me to death about this crap. Way to run your company into the ground. I probably won't be back.
Response from Best Buy
March 16, 2025
Hi, Ian,
We appreciate you taking the time to share your review with us. We never want to make you feel pressured into signing up for anything you may feel is not a good fit for you and can see how this visit did not meet that expectation. We understand how important it is to learn and adapt to the feedback provided, so we would like to discuss this matter further.
Please reach out to a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64930947" in your message. Thanks!
Sincerely,
^April
Tyson S
March 14, 2025
5 out of 5
They meet you at the door to help direct you where you need. Help is always available. Never had a bad experience at this location.
MAURENE O
March 08, 2025
1 out of 5
impossible to call and talk to anyone. have been “on hold” for 17 minutes.
Response from Best Buy
March 09, 2025
Hello,
Thank you for the review. . I understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64905513.
Regards,
^Kristy