Never order delivery from any Best Buy. The delivery team was amazing…but corporate cancelled my delivery 3 times over the course of 3 months. I had to rent a truck to get the washer and dryer. Customer service was terrible, offered me a gift card instead of refunding my delivery fee. How can I use a gift card from a store I refuse to ever shop at again.
I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do no go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores.
I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14 day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE
Jacoby W
February 01, 2026
Staff were very friendly and welcoming!