Best Buy West Omaha

If you get asked to sign up for their "CitiBank" credit card be sure to ask details! I went here to buy two new VR quests for my twins birthday gift. The plan was to pay for them straight out but of course the cashier states "want to signup for this awesome deal 12 mths interest free CITIBANK credit card"? To me I think okay it's a Citibank not just a "best buy" credit card so should be able to make any purchases. No they don't tell you that part since it's all done in 5min on their kiosk so no fine print till documents come in mail. So I get the card, make my purchase and leave thinking greatI didn't have to drop a big amount of funds and of course setup payments for the free interest 12 mths. Now two m8later I get an email saying my bill past due so instantly call them asking why ACH don't make the payment. Comes to find out there was a "glitch" in their system, but I still got the interest free on the "best buy" items but not the case to other purchases not best buy. Glad I called because I would be paying interest on a whole other large purchases I made outside of best buy. THATS A SCAM AND FRAUD in my book because to me a major credit card to my understanding is a major card to use anywhere due to it's not just a best buy card! Of course if I knew that I would of never got that card and paid off my balance in store with my bank card. So paid the whole balance off and demanded cancellation of this card. Ask questions, details and ask for your fine print with Best Buy because they scam you if you don't!

Best electronic store in town. With a wide selection of the latest gadgets, competitive prices, and exceptional customer service, we cater to all your tech needs. From smartphones to laptops, home theater systems to smart home devices, our knowledgeable staff is ready to assist you in finding the perfect products. Plus, we offer exclusive deals and promotions that you won't want to miss. Visit us today and experience the best in electronics!

I preordered a console for in person, midnight release pick up at this location. When I arrived, there were two lines. One line for those who had preordered, and one line for those who hadn’t preordered and were hoping to purchase in store. For reasons beyond any reasonable person’s level of sense, the store allowed 3 people from each line, each time they allowed people in to purchase. WHY on earth would they not prioritize the people who preordered? Why would they not go through the preorder line first, then service the non-preorder line? Many of those who preordered, including myself, had to stand in line for almost two hours while we watched people who just showed up without a preorder, walk out of the store with consoles in tow. Who thought this was a good idea? It’s not “fair” or “equitable” to do it this way. It just screws over the people who prepared and planned, and rewards those who procrastinated and showed up the day of. I’m all for as many people getting the consoles as possible, but this was the worst possible way to handle a midnight release. In the future, all midnight releases should prioritize or be entirely limited to those who have a confirmed preorder. If they’re not, it defeats the whole purpose and is super lame and inconvenient.

I usually have good experiences with midnight releases here but the Switch 2 launch was a disaster of mismanagement. They didnt tell anyone in line once they were out of stock and kept dozens of people stuck outside for 2+ hours with nothing to show for it. Felt betrayed as a customer and will not darken this locations door again.