There support center & geek squad r useless. DO NOT become a best buy member or buy warranties just go straight with the manufacturer to get things done.
Response from Best Buy
November 16, 2024
Hi, Mauro,
Thank you for taking the time to share your review with us. We understand your recent experience does not appear to have been a proper reflection of the level of service we aim to provide. We would love the opportunity to follow up on this with you and see how we may improve.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64433592" in your message. Thanks!
Regards,
^April
No dejan de sorprenderte si buscas un producto en partículas el black friday es toda una experiencia para los de monterrey México
Enrique C
November 12, 2024
This Best Buy is the clearance store. Great prices and with warranty
1-Star Review: A Total Car Radio Disaster
My grandmother recently purchased and installed a new radio/backup camera system at the Best Buy on San Dario. The entire experience was a complete disaster.
First, they ordered the wrong part, delaying the installation for weeks. After the installation was finally completed, the backup camera was poorly angled and clearly not calibrated. To top it all off, the entire FM radio is now
completely useless, emitting only static.
The staff at Best Buy were unhelpful and the store manager was never available. She was given a number to call and she left messages which have yet to be answered.
I'm absolutely furious with this terrible service and treatment she received.
I'm heading back to best buy to get this corrected or refunded. She's obviously been lied to and taken advantage. Shame on Best abuy for taking advantage of an elderly customer.
11/09/2024
Response from Best Buy
November 09, 2024
Hello, David,
Thank you for reaching out in regards to your concern with your mothers radio install. Installs do have a lifetime install warranty. You can certainly visit the store so that they can review your concerns with the car radio install. The only thing is to make sure no one else attempts a change to the install as this may void the warranty that is provided with the install. You can certainly reach out to us for any further support you may need with personal purchases, or questions on products, services, or experiences with Best Buy at any of our Social Media Profiles below with Review 64404691.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy