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Best Buy Burbank Outlet
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Recent Reviews
4.2(2673 reviews)
alyce l
August 20, 2025
3 out of 5
I won't be returning to this Best Buy. Customer service is none existent. I had the intention of buying a large appliance I was in the area for 30 minutes and no one asked if I needed help. Left there and went to Home Depot.
Response from Best Buy Outlet
August 21, 2025
Hello, Alyce.
We always strive for the best and to hear those expectations were not met is concerning. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/l45i0i), Twitter/X (https://bby.me/w11orf), or Instagram (https://bby.me/p9rww2). When you message us, please include Google Review number 32503.
Best,
^Allison
Michael S
August 06, 2025
4 out of 5
Went to pick up my new phone. They sent the wrong phone, but the Best Buy associate was so helpful. His name was futar. He really helped me with my return and got the ball rolling for me to get the correct phone two thumbs up to that gentleman
Jero _
July 13, 2025
1 out of 5
Was there today, at this Burbank location trying to purchase a Chromebook and was disappointed that I had to leave with nothing😔 had asked for assistance twice and not ones did I get in associate to get help. Will have to try again at a different location.
Response from Best Buy Outlet
July 15, 2025
Hey there.
Thank you for your review. We are saddened to hear that you had a negative experience with us. This is not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/if6sg5)
- Twitter/X (https://bby.me/mqga7i)
- Instagram (https://bby.me/3k76oh)
When reaching out, please mention it is regarding your Google Review 15291.
Kindest Regards,
^ Vanessa
Jamil H
July 10, 2025
1 out of 5
I bought tower loundery two months ago its not working they change it to a second one and its not working then the third one its over heating
I bought two on the 2 July they woke me up at 6:50 am and said open the door I called my tent to open they said no one here they ware at a wrong address I called them they said we will be there in 6 minutes
Now its 12:03 noon nobody showed up the waste my time and my tenants time the pushd my order to the 16 of July bad business they don’t care about any costmers at all
Don’t go there don’t recommend it bad place
Go for to ABT its the best good customer service
Response from Best Buy Outlet
July 11, 2025
Hello, Jamil,
Thank you for sharing your concerns with your appliances having failed you multiple times. I can certainly understand that receiving products that fail can be difficult. I would be glad to research your concern if you would like to reach out to us on any of our Social Media Profiles below with Review 13787 for support.
Facebook (https://bby.me/tgxccw), Twitter/X (https://bby.me/telph3), or Instagram (https://bby.me/q6gzt4)
Sincerely,
^ Tommy