How do I check product availability at the Tyler Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tyler Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tyler stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tyler Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3224 reviews)
Reed C
November 20, 2024
2 out of 5
Hours are not conducive to people doing business.
Jackie R
November 14, 2024
3 out of 5
I took my new iPhone in because the touch sensitivity is not working great. After diagnostic testing, it showed that the touch sensor in the middle of the screen was defective. Took it in on Tuesday to get the screen replaced. Got it back and still having the same issue so it was a waste of time.
Response from Best Buy
November 14, 2024
Hi, Jackie,
Thank you for taking the time to share your experience with your iPhone repair. Our team would be happy to document this occurrence and investigate this further. To reach out to a Best Buy Social Team member for assistance, kindly send a private message or DM that includes your full name, phone number, email, receipt information, and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), and Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64427978. Though we try to assist all customers who reach out, please note that our typical hours of operation are as follows. Monday through Friday: 8 a.m. -7 p.m.,CT Saturday and Sunday: 9:30 a.m. - 6 p.m. CT
If connecting with us outside of normal business hours, we will reach out with a response as soon as we can.
Sincerely,
^Tina
Roberto G
November 13, 2024
5 out of 5
Always great , the manager I believe him to be also served made me feel like a part of the family ! Will return for all my electronic needs .
Pamela W
November 11, 2024
2 out of 5
Cashier rude to us.. we are deaf and hard read man lip..
Response from Best Buy
November 11, 2024
Hi Pamela,
Thanks for sharing this review with us here. I'm certainly concerned to hear about this, and can understand your frustration regarding being treated in a rude manner. We take things like this seriously, and we'd like to discuss this further with you to ensure this is properly documented and addressed. To do so, can you reach out to us via one of our social media channels? We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64411517 so we can assist.
Thanks,
^Caleb