Shopped around online and came in because they had the best prices on appliances. I went straight to the service counter and waited for 10 minutes while several employees walked by, however none approached me. I went to get someone to help, who happened to be a supervisor. The supervisor got another employee to help me, who couldn't be bothered to even make it to the appliance department without wandering off to help other customers instead. I was clearly discriminated against as a woman shopping with her child, compared to the other customers who all got helped right away.
Response from Best Buy
May 16, 2026
Hey there, McKenzie,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/eRCB6w), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##153251"
Pehrson was so helpful, helped me find exactly what I needed in a timely manner! Thanks so much man, 10/10 experience.
I was traveling for work and had forgotten a couple of items. I visited this store and was immediately greeted by very friendly and knowledgeable staff. They were able to quickly assist me in finding what I needed. The checkout team was also friendly, efficient, and moved quickly.
They let old guy that works at phone company, in and out like he owns the store when the Pokemon drops are in, they let him buy more then anyone else too because he works there