Best Buy Fort Smith

Found what I needed

Bought a TV, and it was supposed to be delivered on 5/13. They cancelled the delivery without notifying me. Rescheduled delivery for today, 5/20. TV gets here, box looks ok, we take it out of the box, and it’s broken. Call them to resolve the issue, and they say the soonest they can come to exchange it is 6/3, now we have to wait two more weeks, ALMOST A MONTH AFTER IT WAS ORIGINALLY SUPPOSED TO BE HERE!!! Every time we talk to says there’s nothing they can do. A multi-million dollar company can figure out anything better after THEIR TWO MISTAKES inconvenience their customer?!?! Absolutely ridiculous.

I was coming in to buy a hard drive. Employees would help everyone else, but me. Your layout is nonsensical nowadays for anyone to just walk in off the street and see exactly where the things they need are. Do better gm at Best Buy.

I just came into this store with my daughter to by her a laptop for college. Had get help repeatedly for the same product because employees kept walking off. Picked one out and the new employee, Tyson, told us the product we chose was bad (it wasn’t) and kept demanding to know what my daughter was using it for. Her answers didnt satisfy him and then he proceeded to "man-splain" to us what RAM is and how it works (we already know, I used to sell this stuff) and said we were making a mistake and we should get the extended coverage because we'd be bringing it back. All this really ticked me off and made me not want to buy anything because when I worked there, you did NOT speak to customers like that at ALL. Then, we get to customer service. We are checking out there. I relay our recent experience with the employee and the cashier girl says, "Sorry, sir, I can't do anything about that, I just work in customer service." Wow. Terrible. I will probably be calling corporate.