Best Buy Fort Smith

Bought a 75-in TV from them which we are still paying on. It got cracked during an incident in our apartment which was not our fault. We had the extended warranty through that geek. Whatever plan and even the extended warranty said they do not cover any physical damage. Then what is that even good for?... Also, I call the TV repair shop and they said it costs more to fix the screen than to buy a new one... So I told them if none of their warranties would cover it might as well just stop paying on it. But then I was told by the TV repairman from another shop that if you do that they're just ruin your credit so you might as well just keep paying on it! So please hear me out before you do this. Just go pay one in full at Walmart or buy one from a pawn shop before ever buying anything from Best buy or don't do any kind of financing. Pay it out right which they will try to talk you out of! Because any warranty you get through them or a third-party company will not cover any sort of damage!!!!! I was also told by the old man that when he addressed them about his TV too that they were very very disrespectful!!!

Found what I needed

Bought a TV, and it was supposed to be delivered on 5/13. They cancelled the delivery without notifying me. Rescheduled delivery for today, 5/20. TV gets here, box looks ok, we take it out of the box, and it’s broken. Call them to resolve the issue, and they say the soonest they can come to exchange it is 6/3, now we have to wait two more weeks, ALMOST A MONTH AFTER IT WAS ORIGINALLY SUPPOSED TO BE HERE!!! Every time we talk to says there’s nothing they can do. A multi-million dollar company can figure out anything better after THEIR TWO MISTAKES inconvenience their customer?!?! Absolutely ridiculous.

I was coming in to buy a hard drive. Employees would help everyone else, but me. Your layout is nonsensical nowadays for anyone to just walk in off the street and see exactly where the things they need are. Do better gm at Best Buy.