Best Buy Fort Smith

The Best Buy store in Fort Smith, Arkansas is a waste of time. I recently bought a laptop for $3500. Which was ordered in. Now I regret it! On collection the associate Jenevieve was posted to the orders counter. Nasty piece of work. Of all my dealings with associates this one must be the least customer service orientated in the country. I watched her talking to those ahead of me in the line. By the time it was my turn I was summoned from the Collection counter to the Orders counter with a bark and snarl. She continued to "not want to be helpful". Every request she couldn’t do or didn’t understand. Not wanting me to check the item before I leave the store and take only her good word that whatever is in the box is good, unbroken and the correct spec as paid for... because she knows right! She handed the box over and said "It all on you" meaning doesn’t matter what I find in the box it now my issue - great service! Needless to say the "non service" became worse to the point where a manager, Noel ran over accusing me of being rude to his staff. Shame, Noel hadn’t seen anything transpire so he auto-picked a side, later apologizing for the lack of skill and service on their part. Here is the 1000ft view - Don’t waste your hard earned money at this crappy box store that doesn’t have anything in stock, treats you like dirt, orders you around like cattle and is offended because you dare check the item concealed in a box for accuracy and damage that was shipped from out of state. Their deception started almost immediately with wanting me to get the instore card or credit card, then promise there is a 10% discount you can use for your purchase, which sounded enticing. Come to find it will not be available for the big purchase you just made but somewhere some many weeks down the line on another purchase preferably on a phone case - which they don’t have in stock. They won’t allow you to pay the big purchase item off the card you now have because their scanner for the payment method doesn’t work...... unbelievable. Its online orders for me from now on - Best Buy deserves to go the same route as Radio Shack and I’m sure it’s going to happen sooner rather than later. In this store the customer is not valued and management is always right, take your business elsewhere.

One star because I had to, they don't deserve one star! After careful consideration of buying a $2,000 TV viewing it online delivery option was for the 12th of January. Upon putting it in my cart and starting the process of purchase The delivery date changed to the 13th, okay one day. As I continue to check out everything final even charged my card, the delivery information page came up I filled it out and then all of a sudden it would not be here until the 18th! Only two options the 18th or the 27th. Best buy are liars and does not deserve to be in business lying to the public! As far as I am concerned they should have legal actions taken against them! Beware! Do not use online service. I was informed that that goes straight to the supplier not Best buy and they are the ones that are responsible for getting the delivery date which is a fraudulent facade of the Best buy website. Never again! Best buy you deserve being put out of business! And do not AI reply telling me to go to Facebook or Twitter, stupid!

The store is pretty basic. I didn’t find anything exciting about it really. It’s cluttered and disorganized, and not really stocked that well.

The staff I encountered were knowledgeable and helpful. The product was in stock and competitively priced.