Luke was veryyyy helpful and directed me straight to the screen protectors which is exactly what I needed. He made my shopping experience so much better because I didn’t know exactly what I wanted and he knew exactly how to help and was very patient! Everyone go ask for Luke!
It's still a good store... but, there just not as much products on the store floor as there use to be.
Response from Best Buy
July 13, 2026
1Hey there, Charles,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/hgBPqr), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#186936
If there was an option for less than one star, I would leave it. I’ve had the worst experience with this best boy for weeks!! Going on a Month now actually. I have just wanted to get my iPhone battery replaced. When I made an appointment and drove the 45 minutes to the store it turned out they didn’t have a part to even do the replacement. I had an appointment and they knew exactly what for, they could have contacted me!!! Furthermore they said they’d reach out in 2 weeks and I’ve heard NOTHING! I’ve called multiple times the last few weeks and nobody has any clue what they’re doing there. They keep telling me I have to come in to place a work order but I have already been and just want validation of the part before I waste another 20 dollars worth of gas going back and forth. Customer service is TERRIBLE here. I cannot recommend this store in good faith.
Staff is readily available to help