Best Buy Fort Smith

The worst customer service experience ever. My husband had an appointment scheduled for today to take in our VR headset, which we purchased around December 4, 2024, for our child’s birthday. The headset worked perfectly until the past three days. It started with volume issues, so I reached out via the Meta app and chatted with a representative. They said they would check a few things on their end and instructed me to reset the headset using the power button. After doing this, the battery suddenly dropped to 8% and wouldn’t turn back on. We charged it overnight, but the next day it wouldn’t power on at all. I called Best Buy and set up an appointment. When my husband brought the headset in, he was told the headset’s serial number didn’t match the box that was scanned at checkout. My husband asked what could be done about this since it was clearly not our mistake. The employee’s response was simply, “Nothing.” He then brought over another associate who, according to my husband, had an extremely bad attitude and offered no solutions. We’re now stuck with a non-working product and no help from the store. We’re not sure where to go from here, but this has been beyond frustrating. We expected better customer service, especially for an issue beyond our control.

Clark was very helpful but he seemed like he might not be interested in helping us with all of our little questions

Always have a great experience. They take care of me whenever I have to get a new screen protector.

The store and the employees are nice. I bought a washer/dryer combo 12/7/24, and it needs service due to a leak. My 60 day warranty was up by 5 days and had to call the manufacturer for repairs. Worse customer service ever. Why advise to purchase the total protection plan when you still have to go through the manufacturer first!! I miss Sears, always had quick service repairs and not all this run around i'm going through right now. I will NEVER purchase a major home appliance at this place again.