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Frequently Asked Questions About Best Buy Fort Smith

How do I check product availability at the Fort Smith Best Buy?
How do I check my order status?
My local Fort Smith Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fort Smith stores’ holiday hours?

Recent Reviews

4.0
(2325 reviews)
Luke S
June 17, 2026
2 out of 5
I did find what I was looking for..but only getting 2 stars, because employees there do NOT know what the word "NO" means..when they ask you to sign up for their rewards card. Only repeated myself 15 times, and having to cause a scene for them to understand it.
Nero S
June 15, 2026
1 out of 5
My experience is with the GeekSquad within. Rude employees, absurd work times taking 3 days for a motherboard install, and absurdly overpriced. 140 dollars and I was called several times about needing better parts and in the end they broke the processor and wouldn't give me a refund even though the computer is now nonfunctional.
Response from Best Buy
June 15, 2026
Hello, Nero! Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your motherboard installation. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #172831" for reference. You can find us here: Twitter(X): https://bby.me/dQeGOm Facebook: https://bby.me/MngC6K Instagram: https://bby.me/65ksxf
Aly F
June 07, 2026
1 out of 5
Bought a 75-in TV from them which we are still paying on. It got cracked during an incident in our apartment which was not our fault. We had the extended warranty through that geek. Whatever plan and even the extended warranty said they do not cover any physical damage. Then what is that even good for?... Also, I call the TV repair shop and they said it costs more to fix the screen than to buy a new one... So I told them if none of their warranties would cover it might as well just stop paying on it. But then I was told by the TV repairman from another shop that if you do that they're just ruin your credit so you might as well just keep paying on it! So please hear me out before you do this. Just go pay one in full at Walmart or buy one from a pawn shop before ever buying anything from Best buy or don't do any kind of financing. Pay it out right which they will try to talk you out of! Because any warranty you get through them or a third-party company will not cover any sort of damage!!!!! I was also told by the old man that when he addressed them about his TV too that they were very very disrespectful!!!
Response from Best Buy
June 07, 2026
Hello, Thanks for leaving your feedback. We understand your frustration with your TV getting damaged, that must be very disappointing. For TVs our Geek Squad Protection plans covers damages due to dust, heat, humidity, normal wear and tear, pixel repairs, image burnt-in, defects and other similar issues. Accidental damage coverage is offered for products like phones, laptops, tablet, cameras and other similar portable devices. You may view some additional information here, https://bby.me/mugec8 If you have additional questions or concerns, please feel free to reach out to us by private message on one of the below platforms. You may include the review ID 169784 in your message. X: https://bby.me/Xa6DQW Facebook: https://bby.me/BGW7um Instagram: https://bby.me/VWGb1p
Leslie A
June 02, 2026
5 out of 5
Found what I needed

About Best Buy Fort Smith

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