Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5323 reviews)
Erica D
August 04, 2025
5 out of 5
The audio installation was fantastic! The gentleman that helped us was great! We don't live in town and had to drive 2 1/2 hours to get there. He advised us upon arrival that the techs had called in that day and that he tried to call us an hour before our appointment time to reschedule. He did try to contact us 40 minutes prior, but we missed the call. He took us in anyway as we had 2 vehicles scheduled and he did an amazing job!!
Katie K
August 03, 2025
5 out of 5
Their stuff is getting more and more expensive
Dave S
July 26, 2025
5 out of 5
I always have a great experience at this store. The staff are helpful and knowledgeable
Freddy Z
July 23, 2025
5 out of 5
Best customer experience it is amazing for me I immediately had help as soon as I walked through the door quick in and out type of trip went for some Pokemon cards and some games for my console no regrets I found my store now!!