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Best Buy Thunderbird Rd.
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services
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Google Home Experience
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Find Items in This Store
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Frequently Asked Questions About Best Buy Thunderbird Rd.
How do I check product availability at the Thunderbird Rd. Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Thunderbird Rd. Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Thunderbird Rd. stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Thunderbird Rd. Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5305 reviews)
M B
July 15, 2025
1 out of 5
Can not believe the level of customer service here. Noone wants to help. They basically point to a sign to find things at the phone center when there are no customers. I proceed to my intended computer section with no promotion or communication. On the way out the sales greeter is on their phone. Absolutely no BASIC level sales advice or help. How many other customers feel this way. Unbelievable Best Buy Thunderbird Phoenix. Do better. Zero stars.
Response from Best Buy
July 15, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding your recent experience at one of our locations. This is not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ss7n2v)
- Twitter/X (https://bby.me/59ifli)
- Instagram (https://bby.me/7ahxp2)
When reaching out, please mention it is regarding your Google Review 16128.
Kindest Regards,
^ Vanessa
C A
July 15, 2025
5 out of 5
I went looking for a scratch and dent refrigerator. They didn't have any. They have some decent prices.
Sean C
July 13, 2025
1 out of 5
Bought a Hisense 75 inch TV from here, lasted JUST OVER a year before the backlight died.
I'll never buy Hisense again, or shop at Best Buy, because I no longer trust the products you sell.
Response from Best Buy
July 15, 2025
Hello and thanks for reaching out on Google, Sean.
We understand the frustration when your device stops working. For help with repair options, please feel free to reach out to Geek Squad at (800) GEEK-SQUAD or (800) 433-5778. For additional questions or assistance, feel free to reach out to us in a private message on Facebook (https://bby.me/5pcx72), Twitter/X (https://bby.me/7qrdw5), or Instagram (https://bby.me/5wrlke). When reaching out, please include your full name, phone number, email, and mention your Google review, 15252.
Regards,
^ Graham
Kristin C
July 13, 2025
5 out of 5
So happy