Best buy used to be a dying store but after a recent visit it really has gotten a long needed revamp!
Upon entering the store has workers asking if you need assistance locating something. While I browsed I saw many workers in different areas helping customers and looking busy. I even saw a worker wiping dust off of the bottom shelving.
Best buy offers a variety of products including cameras, ring lights, vlogging kits, expensive cameras, computers, tvs, ovens, stand mixers, air fryers, SD cards, collectibles, consoles and games and electric bicycles.
I usually don't post one star reviews but this BB location makes you feel obligated to do so.
We asked for a price match on a 46mm Apple Watch 10, but they claimed they don't price match the website we were referring to, and didn't admit it until we showed them the name of the website on their price match policy page on bestbuy.com
They reluctantly agreed to do the price match and said that they don't have the 46mm in stock so we would need to pick it up in a few days. We made the purchase and asked them explicitly, again, that this is all about the 46mm one, exactly the same as the item we showed them on the competitor's website, and they confirmed it.
At the time of the pick up, we were shocked to learn that they placed the order on the 42mm one!!
I hope this review reaches corporate so that BB know their employees are making decisions on their own to save a few bucks, at the expense of BB's reputation and claims that BB provide good customer experience.
Response from Best Buy
April 10, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I am ordering the correct items when I am in store shopping. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 65031070".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
Not sure if they were truthful about what I purchased.
Response from Best Buy
April 10, 2025
Hi Carol,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that you have concerns over what you purchased, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65027780.
^Caleb
You can Find most what You need