Best Buy Southridge

Nice helpful staff.

This location has some of the scummiest employees you can find. I accidentally left my hat there and didn’t realize it for about a week. Typically, Best Buy policy is to put left behind items in the safe. The employees that I spoke with admitted they saw the hat after another employee brought it to the front, but changed their story more than once about what happened to it. It was very clear to me that they know an employee took it and everyone was defending them. One employee actually had a conversation with me about it, claimed he was going to look for it, and then never came back. Mind you, if I could, I would have reordered the hat, but it was a collector’s edition that I cannot repurchase. Again, not all employees there, but the few that I interacted with are not trustworthy. This should have been an easy process for me to collect my left behind item, but the run around I was given left me with a VERY bad taste.

Price match guarantee :( Tricky marketing and nonstop runaround. Once you make a purchase, you’re passed from rep to rep with no real help. Their called “promotions” aren’t real deals, and the membership offers no real value. just more money out of your pocket. Not worth the time. I’m done with Best Buy. Forgot to mention!! their technology doesn’t even work when you try to reach them. I got disconnected multiple times and had to start over again and again, only to be told, “It’s been over 60 days, nothing we can do.” Each rep seems to know nothing about the last call. Total frustration from start to finish.

Its ok