knew what i wanted and coached me up
Poor customer service. They don’t update their inventory and even if you Drive 30 minutes to the store for specific inventory you are met with a very basic and monotone response. There is little to No regard to customer service. Aria, one of the managers at the location, handled my situation without making an effort to correct or remedy their mistake. This location does not meet the needs of the customer and could care less about resolving an issue. Buy electronics elsewhere.
Response from Best Buy
May 31, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that you were not able to locate the item you were looking for. We understand why you would be disappointed. We would like to hear more about your visit.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 159533 in your message to us.
X: https://bby.me/UiGJme
Facebook: https://bby.me/06dFs4
Instagram: https://bby.me/AB2bkU
I am giving Zero stars but the app doesn't have that option! Why have a phone number if you send your customers into a void answered by AI that will not route you to a human!! I could have driven to Best Buy!! Your staff stands around doing nothing & too occupied on their cellphones.