I was helped immediately and Dakota did a great job putting a new screen protector on my phone. I was quite pleased.
Kimberly_GenX
August 06, 2025
Been walking around the store for ages, not one person offered to assist. Several walked by me and completely ignored me. Sat in front of the desk and even when no customers were near, they did nothing. Absolutely unacceptable. Will never do business with them again.
Response from Best Buy
August 06, 2025
Hello, Kimberly,
Thank you for leaving us a review on your recent experience. It saddens me to hear that you did not receive attentive customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #25413” when reaching out on social media.
Regards,
^Ruby
Nothing but problems every time I have done business there. There is no way to contact the store directly whether it’s regarding a repair, refund or issue. Help is hard to get in the store and stock always low. It took weeks to find out a repair of my new item I got from them was not fixable and they didn’t have a replacement in stock and only would give me store credit as a refund! Complete joke! Also refused to give my elderly mother a refund when they charged her $40 to repair her cell phone but could not repair it even after customer service said a refund was in order! Shop there at your own risk!
Response from Best Buy
July 19, 2025
Hi, Crystal,
Telephone communication can be frustrating when you are unable to get through regarding a repair or concern that can only be handled on store level. So, I can understand the need to reach out and share your experience. Thank you for bringing your concerns to our attention. Please know that this is not how we would want you to feel when needing help. Please reach out to our support team using one of the links below. When doing so, provide your full name, phone number, email address, and the service order number for your repair. Also mention that you are responding to "Google Review 17504".
Facebook (https://bby.me/rqenz8), Twitter/X (https://bby.me/3wbsnr), or Instagram (https://bby.me/vb1znl)
Sincerely,
^Tina