Best Buy Stillwater

I went to their Geek Squad to process an approved exchange, and instead of swapping a like-for-like system, they charged me the difference in price from when I had purchased it originally. This, I later learned, is described in the fine print of their Protection Policy, but I had to learn this from the store manager in Tulsa. The GS rep and his manager explained nothing, other than to say “that’s how we do it.” When I asked for any of this in writing, the manager gave me palm-up t-pose shrug and said “I’ve got nothing for you.” How about some empathy, or at least a modicum of customer service? The manager at Tulsa was more than happy to point out the ToS, as well as to explain additional options. Do yourself a favor - make the drive to Tulsa, or OKC. Avoid the Stillwater location if you can at all help it. Thanks to the experience in Tulsa, I have decided I will continue to shop at Best Buy, but will never again bother with team no-help in Stillwater.

While shopping, my wife needed to use a restroom. The woman's facility was completely trashed, toilets plugged and not working. When it was brought to the manager on duty attention, she stated that they knew and there was a ticket filed. Never even presented any give-a-d... we had stopped in to get two phone screen protectors replaced under warranty. The guy that did the job, I think put the wrong screen protector on the wrong phone. I have an s22 and my wife sn s24. Within 15 minutes of leaving, mine is peeling up on the sides and about an hour later here's started doing the same. When I put my case back on, otter box, the cross brace piece over the power cord connector is now broken. I've had the phone and case for 3+years and never broke it when you take it apart. I've had several other Best Buy locations replace the screen protector and no one has ever done this. I didn't even want to try and approach the guy as he kept stopping to help everyone else that came in behind us. Won't be going back and strongly recommend no one else goes either. What makes this worse is the fact they have the guts to display all the awards the store general manager has earned within the Best Buy network. Sure would like to know how they earned them?

Very good people that worked there

Shilynn R. was very friendly, knowledgeable and showed excellent customer service. Made our experience very pleasant. She went above and beyond to assist us.