Best Buy Stillwater

Shilynn R. was very friendly, knowledgeable and showed excellent customer service. Made our experience very pleasant. She went above and beyond to assist us.

Each and every time I walk into this store, employees are grouped together talking, laughing and joking; never greeted. There's only been one gentleman who has greeted me in the 10 times I've been into this location since moving into town. The tall, skinny gent with long, reddish-blonde hair is the only one who cared to address a customer coming in. Looking around the store right now (yes, I'm still here) a lot of the employees either have their faces in their pink/black phones or they're tending to the stores needs, rather than the mother/daughter looking for laptops or me, looking for monitors...terrible staff needs training.

they don’t answer phone calls

Coming from California, I’ve visited numerous Best Buy locations, including some in rougher parts of Los Angeles—and even those had better service than this one. At this location, it seems like no one cares about customer service. Employees are constantly on their phones, aggressively upselling rather than genuinely helping. A particular employee at the returns desk—a young woman with orange-toned hair—was especially rude and dismissive. Alongside her was another younger Hispanic female who seemed to be playing “manager,” but only contributed to the poor atmosphere. It’s clear that staff here lack proper training, motivation, or leadership. The store manager should seriously be investigated. This store reflects a complete failure in customer experience, and it’s disappointing that such unprofessionalism is allowed to continue. Save yourself the frustration—shop somewhere else.