Best Buy Stillwater

RJ the manager was amazing, completely professional and very helpful. Give him a raise

Geek Squad could use better training. I went in for a battery replacement on my iPhone and was told I needed to disable “Stolen Device Protection” and then wait an hour before they could even start the repair. I ended up leaving because I didn’t want to spend 2+ hours there. I went to the Apple Store instead, explained the situation, and they let me know that turning off Stolen Device Protection wasn’t necessary. They replaced the battery quickly with no issues.

Painful customer service. I tried to call because I had a battery replacement appointment and wanted to verify they had batteries in stock before driving there. First you have to fight off the AI bot that wants to do everything but let you talk to a live person. Finally I got a live person and their customer service skills were awful. Gave me the runaround and could not give me a simple yes or no answer on if they had batteries in stock. At one point he told me they did but said “I don’t know if we would be able to make those work”. I asked for clarification on what that means and I got a 10 min ramble that said a whole lot of nothing. I ended the phone call saying I’ll just go somewhere else.

I normally live by the theory “if you don’t have anything nice to say…” but, this is more of a PSA. 😳🥴😠😝 Best Buy. We will never buy anything there again. Their protection plan is a joke. We strongly recommend buying from anywhere else and if you must shop there, don’t waste your money on the protection plan. You will not be protected. The protection plan cost also will never stop charging you. If you’re told the plan will cover all your purchases, this is not accurate - the plan has significant limitations. (Limitations that you likely weren’t informed of if you were like us.) I’d also mention that we’ve bought multiple laptops, an iPad, and more. Being in a small town the electronic options are slim so we thought we were making a wise decision and were protected with the plan. The good news? You can call and cancel their pointless plan and get a prorated amount back. (Otherwise, you’re paying that the rest of your life and again, your items won’t be covered.)