Best Buy Stillwater

My experience at Best Buy was extremely disappointing and unprofessional. I came in to purchase Pokémon products and fully understood the store’s purchase limits. I shop there regularly and have never broken any rules. While waiting in line (which I was the ONLY one), I could clearly see the cashier and manager discussing the limits while looking at me, and I overheard comments implying I had already been in earlier and was trying to buy over the limit, which was completely false. During checkout, I also asked about the promotional Pokémon card advertised with qualifying purchases and was told it was limited. The interaction already felt cold and accusatory, but it became worse as I was leaving when I clearly heard the manager say through his earpiece, “Is he straight up lying?” When I confronted the staff to pull up cameras to prove that I was not there earlier that day, the cashier said she couldn’t help, and the manager denied directing the comment at me and offered no apology. I’m not stupid, I saw them both mess with their piece as it happened. Being falsely accused and then having management refuse to acknowledge or address the situation was frustrating, embarrassing, and disrespectful. Customers should be treated with professionalism and respect, and unfortunately this experience reflected neither.

I wanted to take a moment to recognize an exceptional employee at your store named Praise. I’ve visited this location several times, and I understand that customer interactions and sales performance are important parts of the business. Usually, when I enter the store, I am approached by one or more associates asking if I need help. On this visit, however, I was simply browsing and did not initially need assistance. Later, when I reached a point where I wanted advice and recommendations, I noticed an employee named Praise helping another customer. What stood out immediately was that both he and the customer were smiling, engaged, and making genuine eye contact. The interaction appeared authentic rather than scripted, and that mattered to me. I approached him and told him directly that I was choosing to work with him because of what I had observed. Authenticity is incredibly important to me as a customer. I want to feel valued, listened to, and respected rather than simply sold to. Praise spent approximately an hour helping me evaluate different products and discussing options that would best fit my needs. Throughout the entire interaction, he demonstrated outstanding listening skills, transparency, patience, kindness, and professionalism. I never felt pressured. Instead, I felt like he genuinely cared about helping me make the right decision. In a world where good customer service can sometimes feel rare, Praise delivered an experience that was far above average. He is, without question, one of the best customer service associates I have encountered at Best Buy. I wanted to make sure someone in leadership knew about the positive impact he had on my experience. Employees like Praise are a major reason customers return. Please pass along my appreciation and recognition for a job exceptionally well done.

Horrible company that said GTA 6 preorders were dropping today, commiting illegal market manipulation with take two, do not buy products from best buy.

RJ the manager was amazing, completely professional and very helpful. Give him a raise