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Frequently Asked Questions About Best Buy Millbury
How do I check product availability at the Millbury Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Millbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Millbury stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Millbury Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2203 reviews)
Karen W
April 15, 2025
5 out of 5
I have to share the best customer service I received at the Millbury location. I was assisted by Estelle who helped me in every way she could to get new Apple Air Pods.
She was so knowledgeable and helpful and pleasant and polite. I haven’t had that kind of customer service in a long time !
She explained the products and even got me money off for trading in my old air pods!!!
Hats off to you Estella! You totally made my day😊
Aaron F
April 04, 2025
1 out of 5
Man I really wish I could speak to someone at the store.
Yes, someone overseas can absolutely check the stock in the online system and confirm what it is, something I can do myself online. And it is certainly cheaper from a business standpoint to outsource this. But online systems are not always accurate. And talking to someone at the store gives that extra certainty of, “Yes it is here, I am physically looking at it”. Not only that, but it gives some humanity to the damn store, instead of feeling like you’re doing everything to avoid customer contact.
Response from Best Buy
April 04, 2025
Thank you for sharing this experience with us, Aaron. The idea is to alleviate the store from the phones, to help all of out in person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. I'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (facebook.com/bestbuy). Please send us the store location, along with your full name, phone number, and e-mail. Also add Google Review 65008362. We look forward to hearing from you.
Sincerely,
^Deysha
Manideep d
March 24, 2025
1 out of 5
Terrible Pickup Experience – Avoid This Location!
I had a horrible experience at Best Buy in Millbury. I placed an order for pickup within an hour, but when I arrived, there was absolutely no response from the staff. I waited for three hours, yet no one helped me or provided any updates. The employees seemed completely disorganized and uninterested in assisting customers.
If they can’t fulfill orders on time, they shouldn’t offer a “pickup in an hour” option. This was a complete waste of my time, and I won’t be returning to this location. Extremely disappointed!
Response from Best Buy
March 25, 2025
Hello, Manideep,
It can be frustrating when an order isn't ready in the time expected, so I can understand your frustration. Typically orders are received and readied for pickup within one hour, however there may be other issues that can cause a delay. We do urge all customers to wait for the Order Ready email to come through before heading to the store. If you'd like us to take a look at your order and provide additional information, we'd be happy to. Please send a private message on social media along with your name, phone number, and email. Please include Google Review 64965174 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Barbara-Jean B
March 23, 2025
5 out of 5
I placed an order online for a mini fridge, it arrived in 2 days, brought inside and the delivery person took the empty box with styrofoam away, They were very polite, I’d order again online .