Best Buy Riverdale

I’m extremely frustrated with my experience trying to get service through Best Buy. All I wanted to do was have my computer looked at and ask a few basic questions beforehand so I could feel comfortable bringing it in. That shouldn’t be a difficult ask—especially when you’re trusting someone with expensive and important equipment. Instead, every time I called, I was routed to an overseas call center where the representatives clearly had no technical knowledge about computer repair. Not only could they not answer even simple questions, but when I called back after already scheduling an appointment, I was told it was “against policy” to speak directly with anyone at the actual store. That is completely unacceptable. If I’m bringing in my personal computer, I should absolutely be able to talk to the technicians who will be handling it. I gave them a simple ultimatum: either transfer me to the store so I could ask a few questions, or cancel my appointment. Rather than accommodating a reasonable request, they doubled down and insisted on answering questions they clearly didn’t understand. At that point, I had no choice but to cancel. Customer service like this destroys trust. You cannot run a tech service business while putting a wall between customers and the actual technicians. For anyone considering alternatives, I highly recommend a local shop like Fix Box on Route 23 in New Jersey. They don’t charge a diagnostic fee, they won’t charge you if they can’t fix the issue, and they provide quotes before doing any work. That level of transparency and customer respect is exactly what’s missing here. Best Buy needs to seriously rethink how they handle customer support and access to in-store staff, because this experience was beyond disappointing.

So in February of this year I bought a brand new laptop I believe it was Fed 6. 16 days later I opened the box to set things up to dj on twitch. Just to find out the USB’s did not work and the warranty ends in March of 2026. I called best and the told me because I am not a member they can’t help me. Your store sold me a 1200 dollar laptop that is broken. Had to send it to Hp and hope it can be fixed never again will Best Buy get my money

My reason for 5 stars was a young man named Tyler. What great customer service! Knowledgeable, professional and super polite and charismatic. If you need help at the store, ask for him! Love my new sound bar system!!!

Great staff helping with needs of a modern customer, great deals on products, and between the geek squad a staff, an efficient modular for success that seems like a such a good unit that they have a smile while doing work and a sense of humor, all the times I've been there for myself, and to help others, nothing but commitment to outstanding service, great team in this location, and the commradory/respect to the customer appears unwavering, as I've never seen the stand up attitude towards a good work ethic, the many times I've been there, faulter