My reason for 5 stars is my transaction with Darlyn on 5/23/26 at approximately 1:30pm. I came in to buy a new Samsung Galaxy S26 Ultra since my old one had stopped working. Everything on the stores end was going just fine until we had to involve Verizon in the transaction. Something glitched when she was ringing me up and when she called Verizon to troubleshoot the issue they were less than helpful, Darlyn kept her cool, advocated for me to the Verizon representative and ultimately when that didn't work she worked together with other Best Buy employees to figure out a solution to get Verizon to fix the issue. Throughout the whole transaction she was friendly and professional, always keeping her calm. Associates like Darlyn are the reason I continue to prefer in person transactions and why I prioritize shopping at Best Buy whenever I can.
They sold this guy 11 topps chrome football even tho there’s a limit 2 per person
Some worker looked me in my face and scoffed at me when I told him I had a question and asked if he had a second. I don’t know if it was because of how I was dressed or because I’m young but the guy laughed and said yeah kind of. Like really. Then I try to call the store to speak to a manager and nobody answers. Ridiculous. I dropped what I was about to buy and walked out.
The associates were very helpful and professional, Thank you appreciate it 🙏🏻