Best Buy Arrowhead

It all cones down to who is representing the business when you use it. This day we had a very competent person to help us with a "phone emergency". Since we're not into "tech" she had her work cut out for her. "No problem", she said. For over an hour she showed the similarities a and differences between various phones. She answered questions about changing carriers, etc. I don't know whether commissions are involved, but this is the second positive phone purchase experience for me at this particular location. The Bell Road store in Surprise did not provide the same level of customer care. For this store, I would give 10 stars. I hope management appreciates these employees.

Good selection of products. Great return policy.

Grayson at Best Buy Glendale AZ helped today with purchasing new scanner. 5 Star customer service! Plus, he helped get the scanner delivered to my home SAME day! Very happy customer. Thanks so much!

Used to love Best Buy for customer service and ease of purchases. Recently purchased an open box 85in Samsung TV with remote. When we got to the store they couldn't find the TV, then realized it was the one they were using in their breakroom. Which no big deal they said they would box it up with remote included, we loved the deal and went ahead with purchase. Due to the size we had to go with delivery. Delivery date was set up and all was good to go. Delivery date came and no one notified us that they did not get the tv to the warehouse and delivery was set up for 4 days later. Again, no big deal. Delivery drivers arrived and both were confused on the state of the tv. No box.. wrapped half in bubble wrap. The other half was not protected in any way. When removing the wrap we then realized no remote either. Called customer service and was told they will just need us to bring it back to return if we are unhappy... then when we told them we are unable to do that they told us that they will set up to come get it. Just crappy and rude customer service.