Frequently Asked Questions About Best Buy Columbus
How do I check product availability at the Columbus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Columbus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Columbus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Columbus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1656 reviews)
Kyle R
August 15, 2025
3 out of 5
You can't call the store any longer, and the online inventory isn't updated. You have to go to the store to see if the product is available.
Response from Best Buy
August 15, 2025
Hi, Kyle,
Thank you for taking the time to leave feedback for us. While our local stores no longer have phone operators, we are happy to assist you with inventory via social media or phone.
Please send us a private message on any of the following social media platforms: Facebook (https://bby.me/58yyj7), X (https://bby.me/5nkd48), or Instagram (https://bby.me/kqz6m1).
Please be sure to mention “Google review #29868” in your social media message.
We look forward to assisting you!
Regards,
^Ravi
Mike J
August 05, 2025
5 out of 5
The store was well stocked and has lots of open box items to select from if your not wanting to pay full price.
Sept A
July 27, 2025
5 out of 5
Very knowledgeable staff, and helpful as well.
Tyler C
July 21, 2025
1 out of 5
Worst store in Columbus.
Response from Best Buy
July 21, 2025
Hello.
Thank you for taking the time to reach out. We would like to learn more about your experience and see what we can do to help assist.
If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/ilo29j), Twitter/X (https://bby.me/ho1q9u), or Instagram (https://bby.me/re4862). When you message us, please include your full name, phone number, email, and a copy of your Google review number #18744. We look forward to working with you.
Best,
^Allison